Brother MFC 9600 owner manual If You Are Having Difficulty with Your MFC, Difficulty Suggestions

If You Are Having Difficulty with Your MFC

If you think there is a problem with your MFC, make a copy first. If the copy looks good, the problem is probably not your MFC. Check the chart below and follow the troubleshooting tips.

Printing

or

Receiving

Faxes

Phone Line

or

Connections

Sending

Faxes

Handling

Incoming

Calls

Difficulty	Suggestions
Condensed Print and	If your copy looks good, you probably had a bad
Horizontal Streaks /	connection, with static or interference on the
Top and Bottom of	phone line. If the copy looks bad, call Brother
Sentences Are Cut Off.	Customer Service at 1-800-284-4329 (USA),
	1-800-853-6660 (from within Canada)
	or 1-514-685-6464 (from within Montreal).
Vertical Black Lines	Sometimes you may see vertical streaks/black
When Receiving	lines on the faxes you receive. Either your
	machine’s primary corona wire for printing may
	be dirty, or the sending party’s fax scanner may
	be dirty. Clean your primary corona wire (see
	page 22-19), or ask the sender to make a copy to
	see if the problem is with the sending machine.
	Try receiving from another fax machine.
	If the problem continues, call Brother Customer
	Service at 1-800-284-4329 (USA),
	1-800-853-6660 (from within Canada) or
	1-514-685-6464 (from within Montreal).
MFC Does Not Answer	Make sure the MFC is not in MANUAL mode.
When Called.	Check for dial tone. If possible, call your MFC
	to hear it answer. If there is still no answer,
	check the telephone line cord connection. If
	there is no ringing when you call your MFC,
	call your Telephone Company to check the line.
Poor Transmitting	Try changing your resolution to FINE or
Quality	SUPERFINE. Make a copy to verify
	your MFC’s scanner operation.
Transmission	There is probably temporary noise or static on
Verification Report	the line. Try sending the fax again. If the
says “Result:NG”	problem continues, call the Telephone Company
	to check your phone line.
Vertical Black Lines	If the copy you made shows the same problem,
When Sending	your scanner is dirty. (See Cleaning the Scanner
	page 22-17.)
Transferring a Fax Call	If you answered at an external or extension
to the MFC.	phone, press your Fax Receive Code (default
	setting is	51). When your MFC answers, hang
	up.

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