Paper is Jammed near the Drum Unit | Brother MFC 9600 manual

Paper is Jammed in the Multi-purpose Paper Cassette

1Pull the paper cassette out of the

machine.

2 Remove any crinkled sheets.

3Adjust the guides to fit.

4Press down the paper to flatten it in the paper cassette.

5Reinstall the paper cassette.

Paper is Jammed near the Drum Unit

1Open the front cover.

2Remove the drum unit but do not force it if it cannot be removed easily. Instead, pull the edge of the jammed paper from the paper cassette.

3Gently pull out the jammed paper.

4Reinstall the drum unit.

5Close the front cover.

Paper is Jammed in the Fuser Unit

1 Open the rear cover.

2 Pull out jammed paper. When you have to pull paper out the back of the machine, the fuser may get dirty with toner powder causing the next few printed page(s) to look messy. Print a few copies of the test page until the pages print clearly.

3Close the rear cover.

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T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

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Brother MFC 9600 owner manual Paper is Jammed in the Multi-purpose Paper Cassette, Paper is Jammed near the Drum Unit

Contents

MFC If You Need to Call Customer Service Frequently Asked Questions FAQs For Customer ServiceBrother Numbers Brother fax-back system Ordering Accessories and Supplies Canada Disclaimer-User Installation Memory Boards C L I M I T E D W a R R a N T Y U S a Limitations For Canada Only Table of Contents Viii T a B L E O F C O N T E N T S B L E O F C O N T E N T S XT a B L E O F C O N T E N T S Setting Up the Brother MFC and PC to Using the Brother Machine with Your PCBefore You Install Multi-Function Link Pro Using a USB Cable to Connect the MFC to the PC 15-1 Using Multi-Function Link Pro Software Using ScanSoft PaperPort for Brother/TextBridgeUsing the Control Panel Keys For Windows 95/98 Twain Compliant Using Internet Faxing with NetCentric FaxStorm Internet Faxing For Windows 3.1 / 95/98 /NT 4.0 Only Troubleshooting and Routine Maintenance Standard Telephone and FCC Notices Using the Brother MFC with a New Power Macintosh G3 Connecting Your USB Equipped Apple Macintosh G3 or iMacInstalling the Brother Printer and Scanner Drivers Using Brother Twain Scanner Driver with Your Apple Using This Manual Test Sheet Procedures For USA OnlyIntroduction Finding Information MFC 9600 Control Panel Overview Help Print Priority ECM Error Correction Mode About Fax MachinesFax Tones and Handshake Assembly and Connections Packing ListMake sure you have the following items No ! no ! no Choosing a Location Important Safety Instructions Release the Scanner Lock Assembly Installing the Drum Unit Assembly With Toner Cartridge Paper Acceptable PaperPaper Capacity of Paper Cassette Paper Specification for the Cassette Manual Feed SlotLoading Paper in Multi-purpose Paper Cassette Maximum Paper Height Guide Connecting the MFC Connect the power cord Connect the telephone line cord Connecting an External Telephone Connecting an External TAD Telephone Answering DeviceConnections Sequence Do not connect a TAD elsewhere on the same phone line Recording Outgoing Message OGM Special Line Considerations Roll Over Phone LinesTwo-Line Phone System Converting Telephone Wall Outlets Installing MFC, External Two-Line TAD Two-Line Telephone Custom Features on a Single Line If you are installing the MFC to work with a PBXMulti-Line Connections PBX S E M B L Y a N D C O N N E C T I O N S Function Mode On-Screen ProgrammingUser-Friendly Programming FAX Printer Video Function Selection Table Fax Functions Function Description Factory Set Setup Receive Setup Send Print Reports Printer Functions Video Functions Initial Setup Setting Dialing Mode Tone/PulseSetting Date and Time Getting Started Setting Station ID FAX Enter & SETTEL Entering Text Setting Beeper Volume Making corrections Speaker Volume Ring VolumeSleep Mode Memory Storage Delayed Timer Turning On Automatic Daylight Savings TimeSET TIME1234 Enter & SET Auto Daylight I T I a L S E T U P Setup Receive Setting or Changing the Answer ModeMode How it works When to use it Answer Mode FAX? EXT.TEL/TAD? MANUAL? Setting Ring Delay Easy ReceiveTurning on Cassette #2 Setting Paper Size Printing a Reduced Incoming DocumentRecommended Reductions Cassette #2 Select - & SET Setting Cassette Usage Setting the Print DensityToner Save Advanced Receiving Operations Operation from Extension TelephonesPrinting a Fax in Memory Changing the Fax Receive Code Setting Up Polling Receive Setting Up Sequential Polling ReceivePolling Polling RXOFF? Select - & SET Enter FAX NO. Press Start KEY Canceling a Scheduled Job Remaining Jobs Registering your Distinctive Ring Pattern Caller ID Viewing Caller ID ListPrinting Caller ID List Clearing a Caller ID Stored in Memory Setup Send Sending Faxes Using Multiple SettingsAccepted Other SETTINGS? 1.YES 2.NO Before You Begin Originals are Face Up ADF Faxing from the Scanner Glass Setnext page Startto Dial Resolution ContrastAutomatic Transmission Dual Access Manual TransmissionManual and Automatic Fax Redial Send 2.RECEIVE Real Time Transmission Checking the Jobs StatusRealtime TX Real Time TX Canceling Jobs in Memory Basic Sending OperationsComposing Electronic Cover Comment OFF Please Call Urgent Confidential User Defined Composing Your Own CommentsCover Page for Next Fax Only Using a Printed Cover Always Send CoverCOVERPAGEOFF? Coverpage ON? and press Set Overseas Mode Delayed FaxOverseas Mode Delayed FAX Multiple Resolution Transmission Delayed Batch TransmissionBatch TXON? Select Setting Up for Polling Transmit Polled TXOFF? Select Auto Dial Numbers and Dialing Options Storing Numbers for Easy DialingStoring One Touch Dial Numbers Storing Speed Dial Numbers Changing One Touch and Speed Dial NumbersSPEED-DIAL? # Enter & SET Enter & SET Name Setting Up Groups for Broadcasting Setup GroupgoSelect ONE-TOUCH Dialing Options Broadcasting Dialing Access Codes and Credit Card Numbers Remote Fax Options Paging and Fax ForwardingProgramming a Paging Number PAGING? Setting Fax Storage Programming a Fax Forwarding NumberFAX FORWARD? Select - & SET FAX STORAGEOFF? Select - & SET Erase ALL FAX? 1.YES 2.NO Changing Remote Retrieval Access Code Using Remote Retrieval Access CodeRemote Retrieval Long beep Fax messages No beeps No messages Remote Commands OFF Retrieving Memory Status List Retrieving Fax Messages Changing Fax Forwarding Number Remotely MFC Settings and Activity Printing ReportsTo Print a Report Remote FAX OPT Transmission Verification Xmit Report Activity Report IntervalINTERVAL? Stacking Multiple Copies Using the ADF Making CopiesBasic Copy Operation Copying One Sorting Multiple Copies Using the ADF Single or Multiple Copies Using the Scanner GlassCopysorting Copy Options Temporary Settings Memory Full MessageCopy Contrast Memory Full P.01 Online Copy to Copy Stop to Abort Document Type Enlarged or Reduced CopiesDOC TYPEAUTO? Special Copy Options 4in1 2in1 Poster OPTIONSSORT? Walk-Up Video Printing Setting Up Video Print Mode Black and White Video PrintingVideopress Copy Capture Ready Changing Default Settings Setting Video Printing Quality Setting Video Type Setting Print SizeVideo Capture from the PC Videostill Videomoving 12Setting Up the Brother MFC and PC to Work Together Using the Brother Machine with Your PCBefore You Install Multi-Function Link Pro If You Don’t Have a CD-ROM Drive Computer Requirements CPURAM Select Recommended and click Next Installing Brother Software Using a USB Cable Make sure Specify a location is selected and click Next Brother MFC USB Composite Device and click Next 12 6 S E T U P B R O T H E R M a C H I N E W I T H P C Brother MFC USB PortFaxModem and click Next 12 8 S E T U P B R O T H E R M a C H I N E W I T H P C T U P B R O T H E R M a C H I N E W I T H P C 12 10 S E T U P B R O T H E R M a C H I N E W I T H P C Choosing the Software to Install Installing the Brother Software For Parallel Interface Overview of Basic Steps T U P B R O T H E R M a C H I N E W I T H P C Helpful Hints for Windows 3.1x or Windows 95/98 Multi-Function Link Pro Mode Receiving Messages into the PC 12 16 S E T U P B R O T H E R M a C H I N E W I T H P C For DOS Users What Does the Remote Printer Console Do?HP LaserJet IIP HP LaserJet Installing the Remote Printer Console Printer Status Monitor ProgramDOS Using the Remote Printer Console Main Program Alt + DAlt + P Alt + C Printer Setup Category Print Setup SectionRemote Printer Console Current Printer Status Information Setup Section Font ConfigurationPC8 Other Configuration Console Configuration Category Using the Printer Status Monitor Program 13 8 F O R D O S U S E R S Using the Brother MFC as a Printer Special Printing Features Printing From Your PC Multi-purpose Paper CassetteTwo-Sided Printing Manual Duplexing Front Output Bin Loading One Sheet of Paper Loading More than One Sheet of PaperFeed Press FF/CONT Printing on Thicker Paper and Card Stock I N G B R O T H E R M a C H I N E a S a P R I N T E R Test/Reset Key Printer Operation KeysOn/Off Line Key FF/Cont Key Printing the Print Configuration List Restoring Factory Default SettingsPrinting the Internal Font List Printing PC Data in Hexadecimal Using the Windows Based Brother Control Center Brother Control Center How to Turn Off AutoLoad AutoLoad the Brother Control Center Brother Control Center Features Auto ConfigurationScanning Operations Scanner Settings for Scan, Copy and PC Fax Buttons Copy OperationsPC Fax Operation Global Settings Setting Up the Scanner ConfigurationsTo access the Scanner Configurations screen Scanner Settings Scan to FilePerform an Operation from the Control Center Screen Destination Folder I N G B R O T H E R C O N T R O L C E N T E R Send Scan to E-mail Email Application File Attachments Conversion OptionsShow QuickSend Menu QuickSend List Send Scan to Word Processor Word Processor 15 12 U S I N G B R O T H E R C O N T R O L C E N T E R User Defined Button Target Application Copy Settings Copy / Two on One Copy Send a Fax FAX Settings Using Multi-Function Link Pro Software IntroductionBrother Resource Manager MFC Remote Setup Multi-Function Link Pro Main Menu Sending a Fax from Your PCSending a Quick Fax Sending a Fax from the Main Menu Sending a Fax from a Windows Application Checklist for the MFC Checklist for Your PCReceiving Faxes into the PC Viewing Received Faxes 17Using ScanSoft PaperPort for Brother/TextBridge Using the Scan KeysScan Image Scanningimage Scan/OCR Scan to E-mailScanningocr SCANNINGE-MAIL Using ScanSoft PaperPort and TextBridge Viewing Items in ScanSoft PaperPort Organizing Your Items in Folders Links to Many Other Applications Scanning a Document Importing Items from Other ApplicationsExporting Items in Other Formats Accessing the Scanner Scanning a Document into the PC Settings in the Scanner Window ResolutionColor Type Adjust SizeCustom Paper How to use PreScan to adjust an image PreScanning an Image I N G P a P E R P O R T a N D T E X T B R I D G E Connecting Your Video Equipment Capturing An ImageTo connect your video equipment To capture a frame as an image I N G P a P E R P O R T a N D T E X T B R I D G E Using Internet Faxing with NetCentric FaxStorm Internet Faxing For Windows 3.1 / 95/98 /NT 4.0 Only Click Windows 3.1 / 95 / 98 / NT Customer Support Using Automatic E-Mail Printing Main FeaturesFor Windows 95/98 Only To Access the On-Line Documentation Optional Accessories Additional Memory for Faxing/PrintingFor the Printer For the Fax Paper Cassette #2 Option Network LAN Board Important Information Standard Telephone FCC Notices For 120V Models Only Energy Star Compliance Statement Laser Safety For 110-120V Models Only Important-About the Interface CableIndustry Canada Compliance Statement For Canada Only FDA Regulations Important Safety Instructions Fax-back system Compilation and Publication Notice Trademarks Troubleshooting and Routine Maintenance TroubleshootingError Messages Error Messages Error Message Cause Action Download Full Document Jams and Paper Jams Document Jam in the Top of the ADF Unit Document Jam Inside the ADF Unit Printer Jam Paper is Jammed in the Multi-purpose Paper Cassette Paper is Jammed near the Drum UnitPaper is Jammed in the Fuser Unit If You Are Having Difficulty with Your MFC Difficulty Suggestions Copy Quality Difficulties General Printing Memory Full Video Capture Difficulty DOS Setup Printing Difficulties Paper Handling Difficulties Print Quality Difficulties Does not remain on the scanner window Packing and Shipping the MFC Lock the Scanner Lock Troubleshooting a N D R O U T I N E M a I N T E N a N C E Troubleshooting a N D R O U T I N E M a I N T E N a N C E Routine Maintenance Cleaning the Scanner Cleaning the Printer HOT Cleaning the Drum Unit Replacing the Toner Cartridge How to Replace the Toner Cartridge Toner Empty Indicator Lock Replacing the Drum Unit HOT Follow these steps to replace the drum unit For Customer Service Checking the Drum LifeReplace Drum Life Using the Brother MFC with a New Power Macintosh G3 or iMac Installing the Brother Printer and Scanner Drivers Importing Images Exporting Images in Other Formats Scanning a Document into Your Macintosh G3 or iMac Resolution Image Scanning Area Business Card Size Miscellaneous Contrast PreScanning an Image Page Glossary L O S S a R Y Manual fax When you press answer before you press Start L O S S a R Y Specifications Fax SpecificationsProduct Description Printer Specifications Parallel Interface Specifications True Type FontsOn CD-ROM USB Universal Serial Bus Interface Specifications Symbol Sets/Character SetsHP mode Resident Fonts Specification S Specification S Index Up Broadcasting COMM. Error Memory Full 10-3 not Registered Answering device LCD Walk-up Windows Alone and Multi-Function Link Pro redialing D E Remote Retrieval Access Card Remote Retrieval Access Card Changing Remote Retrieval Access Code Visit us on the World Wide Web