Troubleshooting and Routine Maintenance | Brother MFC 9600 manual

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Troubleshooting and Routine Maintenance

Troubleshooting

Brother fax-back system

Brother Customer Service has installed an easy-to-use fax-back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling.

If you can’t resolve a difficulty with your machine using this manual, call our fax-back system, and follow the voice prompts to receive faxed instructions about using the system, and an index of fax-back subjects.

USA:1-800-521-2846

From within Canada: 1-800-681-9838

The Brother fax-back system number (USA only) has been preprogrammed on One Touch key 01 .

Frequently Asked Questions (FAQs)

You can find more information about Brother products on the World Wide Web, from product specification sheets to Frequently Asked Questions (FAQs), it is all there. Visit us at:

http://www.brother.com

Brother Bulletin Board

Brother’s Bulletin Board Numbers are

USA:1-888-298-3616

From within Canada: 1-514-685-2040

Error Messages

As with any sophisticated office product, errors may sometimes occur. If this happens, your MFC often identifies the problem and displays an error message. The table below explains the most common error messages.

You can correct most problems by yourself. If you need additional help, call the Brother fax-back system.

USA:1-800-521-2846

From within Canada: 1-800-681-9838

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

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Brother MFC 9600 owner manual Troubleshooting and Routine Maintenance, Error Messages

Contents

MFC If You Need to Call Customer Service Brother fax-back system Frequently Asked Questions FAQsFor Customer Service Brother Numbers Canada Ordering Accessories and Supplies Disclaimer-User Installation Memory Boards C L I M I T E D W a R R a N T Y U S a Limitations For Canada Only Table of Contents Viii T a B L E O F C O N T E N T S B L E O F C O N T E N T S XT a B L E O F C O N T E N T S Using a USB Cable to Connect the MFC to the PC Setting Up the Brother MFC and PC toUsing the Brother Machine with Your PC Before You Install Multi-Function Link Pro 15-1 Twain Compliant Using Multi-Function Link Pro SoftwareUsing ScanSoft PaperPort for Brother/TextBridge Using the Control Panel Keys For Windows 95/98 Internet Faxing For Windows 3.1 / 95/98 /NT 4.0 Only Using Internet Faxing with NetCentric FaxStorm Standard Telephone and FCC Notices Troubleshooting and Routine Maintenance Using Brother Twain Scanner Driver with Your Apple Using the Brother MFC with a New Power Macintosh G3Connecting Your USB Equipped Apple Macintosh G3 or iMac Installing the Brother Printer and Scanner Drivers Finding Information Using This ManualTest Sheet Procedures For USA Only Introduction Help MFC 9600 Control Panel Overview Print Priority About Fax Machines ECM Error Correction ModeFax Tones and Handshake Packing List Assembly and ConnectionsMake sure you have the following items Choosing a Location No ! no ! no Release the Scanner Lock Important Safety Instructions Installing the Drum Unit Assembly With Toner Cartridge Assembly Acceptable Paper PaperPaper Capacity of Paper Cassette Manual Feed Slot Paper Specification for the CassetteLoading Paper in Multi-purpose Paper Cassette Maximum Paper Height Guide Connect the power cord Connect the telephone line cord Connecting the MFC Sequence Connecting an External TelephoneConnecting an External TAD Telephone Answering Device Connections Recording Outgoing Message OGM Do not connect a TAD elsewhere on the same phone line Converting Telephone Wall Outlets Special Line ConsiderationsRoll Over Phone Lines Two-Line Phone System Installing MFC, External Two-Line TAD Two-Line Telephone If you are installing the MFC to work with a PBX Custom Features on a Single LineMulti-Line Connections PBX S E M B L Y a N D C O N N E C T I O N S FAX Printer Video Function ModeOn-Screen Programming User-Friendly Programming Function Description Factory Set Function Selection Table Fax Functions Setup Receive Setup Send Print Reports Video Functions Printer Functions Getting Started Initial SetupSetting Dialing Mode Tone/Pulse Setting Date and Time Entering Text Setting Station IDFAX Enter & SET TEL Making corrections Setting Beeper Volume Memory Storage Speaker VolumeRing Volume Sleep Mode Auto Daylight Delayed TimerTurning On Automatic Daylight Savings Time SET TIME1234 Enter & SET I T I a L S E T U P Answer Mode FAX? EXT.TEL/TAD? MANUAL? Setup ReceiveSetting or Changing the Answer Mode Mode How it works When to use it Easy Receive Setting Ring DelayTurning on Cassette #2 Cassette #2 Select - & SET Setting Paper SizePrinting a Reduced Incoming Document Recommended Reductions Setting the Print Density Setting Cassette UsageToner Save Changing the Fax Receive Code Advanced Receiving OperationsOperation from Extension Telephones Printing a Fax in Memory Polling RXOFF? Select - & SET Enter FAX NO. Press Start KEY Setting Up Polling ReceiveSetting Up Sequential Polling Receive Polling Remaining Jobs Canceling a Scheduled Job Registering your Distinctive Ring Pattern Viewing Caller ID List Caller IDPrinting Caller ID List Clearing a Caller ID Stored in Memory Before You Begin Setup SendSending Faxes Using Multiple Settings Accepted Other SETTINGS? 1.YES 2.NO Originals are Face Up ADF Setnext page Startto Dial Faxing from the Scanner Glass Contrast ResolutionAutomatic Transmission Send 2.RECEIVE Dual AccessManual Transmission Manual and Automatic Fax Redial Real Time TX Real Time TransmissionChecking the Jobs Status Realtime TX Comment OFF Please Call Urgent Confidential Canceling Jobs in MemoryBasic Sending Operations Composing Electronic Cover Composing Your Own Comments User DefinedCover Page for Next Fax Only Coverpage ON? and press Set Using a Printed CoverAlways Send Cover COVERPAGEOFF? Delayed FAX Overseas ModeDelayed Fax Overseas Mode Select Multiple Resolution TransmissionDelayed Batch Transmission Batch TXON? Polled TXOFF? Select Setting Up for Polling Transmit Storing Numbers for Easy Dialing Auto Dial Numbers and Dialing OptionsStoring One Touch Dial Numbers Enter & SET Name Storing Speed Dial NumbersChanging One Touch and Speed Dial Numbers SPEED-DIAL? # Enter & SET Setup Groupgo Setting Up Groups for BroadcastingSelect ONE-TOUCH Dialing Options Broadcasting Dialing Access Codes and Credit Card Numbers PAGING? Remote Fax OptionsPaging and Fax Forwarding Programming a Paging Number FAX STORAGEOFF? Select - & SET Erase ALL FAX? 1.YES 2.NO Setting Fax StorageProgramming a Fax Forwarding Number FAX FORWARD? Select - & SET Long beep Fax messages No beeps No messages Changing Remote Retrieval Access CodeUsing Remote Retrieval Access Code Remote Retrieval OFF Remote Commands Retrieving Fax Messages Retrieving Memory Status List Changing Fax Forwarding Number Remotely Remote FAX OPT MFC Settings and ActivityPrinting Reports To Print a Report Activity Report Interval Transmission Verification Xmit ReportINTERVAL? Copying One Stacking Multiple Copies Using the ADFMaking Copies Basic Copy Operation Single or Multiple Copies Using the Scanner Glass Sorting Multiple Copies Using the ADFCopysorting Memory Full P.01 Online Copy to Copy Stop to Abort Copy Options Temporary SettingsMemory Full Message Copy Contrast Enlarged or Reduced Copies Document TypeDOC TYPEAUTO? 4in1 2in1 Special Copy Options OPTIONSSORT? Poster Walk-Up Video Printing Black and White Video Printing Setting Up Video Print ModeVideopress Copy Capture Ready Setting Video Printing Quality Changing Default Settings Videostill Videomoving Setting Video TypeSetting Print Size Video Capture from the PC If You Don’t Have a CD-ROM Drive 12Setting Up the Brother MFC and PC to Work TogetherUsing the Brother Machine with Your PC Before You Install Multi-Function Link Pro CPU Computer RequirementsRAM Select Recommended and click Next Make sure Specify a location is selected and click Next Installing Brother Software Using a USB Cable Brother MFC USB Composite Device and click Next 12 6 S E T U P B R O T H E R M a C H I N E W I T H P C Brother MFC USB PortFaxModem and click Next 12 8 S E T U P B R O T H E R M a C H I N E W I T H P C T U P B R O T H E R M a C H I N E W I T H P C 12 10 S E T U P B R O T H E R M a C H I N E W I T H P C Choosing the Software to Install Overview of Basic Steps Installing the Brother Software For Parallel Interface T U P B R O T H E R M a C H I N E W I T H P C Helpful Hints for Windows 3.1x or Windows 95/98 Receiving Messages into the PC Multi-Function Link Pro Mode 12 16 S E T U P B R O T H E R M a C H I N E W I T H P C HP LaserJet For DOS UsersWhat Does the Remote Printer Console Do? HP LaserJet IIP Printer Status Monitor Program Installing the Remote Printer ConsoleDOS Alt + C Using the Remote Printer Console Main ProgramAlt + D Alt + P Current Printer Status Information Printer Setup CategoryPrint Setup Section Remote Printer Console Font Configuration Setup SectionPC8 Console Configuration Category Other Configuration Using the Printer Status Monitor Program 13 8 F O R D O S U S E R S Special Printing Features Using the Brother MFC as a Printer Multi-purpose Paper Cassette Printing From Your PCTwo-Sided Printing Manual Duplexing Front Output Bin Press FF/CONT Loading One Sheet of PaperLoading More than One Sheet of Paper Feed Printing on Thicker Paper and Card Stock I N G B R O T H E R M a C H I N E a S a P R I N T E R FF/Cont Key Test/Reset KeyPrinter Operation Keys On/Off Line Key Printing PC Data in Hexadecimal Printing the Print Configuration ListRestoring Factory Default Settings Printing the Internal Font List Brother Control Center Using the Windows Based Brother Control Center AutoLoad the Brother Control Center How to Turn Off AutoLoad Auto Configuration Brother Control Center FeaturesScanning Operations Copy Operations Scanner Settings for Scan, Copy and PC Fax ButtonsPC Fax Operation Setting Up the Scanner Configurations Global SettingsTo access the Scanner Configurations screen Destination Folder Scanner SettingsScan to File Perform an Operation from the Control Center Screen I N G B R O T H E R C O N T R O L C E N T E R Email Application Send Scan to E-mail Conversion Options File AttachmentsShow QuickSend Menu QuickSend List Word Processor Send Scan to Word Processor 15 12 U S I N G B R O T H E R C O N T R O L C E N T E R Target Application User Defined Button Copy / Two on One Copy Copy Settings Send a Fax FAX Settings Introduction Using Multi-Function Link Pro SoftwareBrother Resource Manager MFC Remote Setup Sending a Fax from Your PC Multi-Function Link Pro Main MenuSending a Quick Fax Sending a Fax from a Windows Application Sending a Fax from the Main Menu Checklist for Your PC Checklist for the MFCReceiving Faxes into the PC Viewing Received Faxes Scanningimage 17Using ScanSoft PaperPort for Brother/TextBridgeUsing the Scan Keys Scan Image SCANNINGE-MAIL Scan/OCRScan to E-mail Scanningocr Using ScanSoft PaperPort and TextBridge Organizing Your Items in Folders Viewing Items in ScanSoft PaperPort Links to Many Other Applications Importing Items from Other Applications Scanning a DocumentExporting Items in Other Formats Scanning a Document into the PC Accessing the Scanner Resolution Settings in the Scanner WindowColor Type Paper AdjustSize Custom PreScanning an Image How to use PreScan to adjust an image I N G P a P E R P O R T a N D T E X T B R I D G E Capturing An Image Connecting Your Video EquipmentTo connect your video equipment To capture a frame as an image I N G P a P E R P O R T a N D T E X T B R I D G E Internet Faxing For Windows 3.1 / 95/98 /NT 4.0 Only Using Internet Faxing with NetCentric FaxStorm Customer Support Click Windows 3.1 / 95 / 98 / NT Main Features Using Automatic E-Mail PrintingFor Windows 95/98 Only To Access the On-Line Documentation For the Fax Optional AccessoriesAdditional Memory for Faxing/Printing For the Printer Network LAN Board Paper Cassette #2 Option Standard Telephone FCC Notices For 120V Models Only Important Information Energy Star Compliance Statement FDA Regulations Laser Safety For 110-120V Models OnlyImportant-About the Interface Cable Industry Canada Compliance Statement For Canada Only Important Safety Instructions Fax-back system Trademarks Compilation and Publication Notice Troubleshooting Troubleshooting and Routine MaintenanceError Messages Error Message Cause Action Error Messages Download Full Document Jam in the Top of the ADF Unit Document Jams and Paper Jams Printer Jam Document Jam Inside the ADF Unit Paper is Jammed near the Drum Unit Paper is Jammed in the Multi-purpose Paper CassettePaper is Jammed in the Fuser Unit Difficulty Suggestions If You Are Having Difficulty with Your MFC Copy Quality Difficulties General Printing Memory Full Video Capture Difficulty DOS Setup Printing Difficulties Paper Handling Difficulties Print Quality Difficulties Does not remain on the scanner window Lock the Scanner Lock Packing and Shipping the MFC Troubleshooting a N D R O U T I N E M a I N T E N a N C E Troubleshooting a N D R O U T I N E M a I N T E N a N C E Cleaning the Scanner Routine Maintenance HOT Cleaning the Printer Replacing the Toner Cartridge Cleaning the Drum Unit Toner Empty Indicator How to Replace the Toner Cartridge Lock Replacing the Drum Unit Follow these steps to replace the drum unit HOT Drum Life For Customer ServiceChecking the Drum Life Replace Installing the Brother Printer and Scanner Drivers Using the Brother MFC with a New Power Macintosh G3 or iMac Exporting Images in Other Formats Importing Images Scanning a Document into Your Macintosh G3 or iMac Image Resolution Business Card Size Scanning Area Contrast Miscellaneous PreScanning an Image Page Glossary L O S S a R Y Manual fax When you press answer before you press Start L O S S a R Y Fax Specifications SpecificationsProduct Description Printer Specifications True Type Fonts Parallel Interface SpecificationsOn CD-ROM Resident Fonts USB Universal Serial Bus Interface SpecificationsSymbol Sets/Character Sets HP mode Specification S Specification S Up Broadcasting Index Answering device COMM. Error Memory Full 10-3 not Registered LCD Walk-up Windows Alone and Multi-Function Link Pro redialing D E Remote Retrieval Access Card Remote Retrieval Access Card Changing Remote Retrieval Access Code Visit us on the World Wide Web