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Brother MFC 9600 owner manual Does not remain on the scanner window

Models: MFC 9600

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Page 187

Print Quality Difficulties (Cont.)

	Difficulty	Suggestions

	Nothing is printed on	Make sure that the toner cartridge is not empty.
	the page.	Wipe electric terminals referring to Routine
		Maintenance, Cleaning the Printer and
		Cleaning the Drum Unit, on pages 22-18 and
		22-19. Make sure that a torn piece of paper
	White Page	does not remain on the scanner window.
	White Page
	Printed pages are	Markings may disappear by themselves. Try
	marked at regular	copying multiple pages to clear this problem.
	intervals.	Markings may occur if the machine has not
		been used for a long time. A possible cause is
		that the surface of the drum is scratched. You
		must then replace the drum unit with a new
		one. If the markings do not disappear, it may
	Example of Regular	be that the drum was marked or damaged by
	Example of Regular	excessive exposure to light. In this case,
	Marking	excessive exposure to light. In this case,
		replace the drum unit with a new one.

	Printed pages are	Certain environmental conditions such as
	blurred at the center	humidity, high temperatures, etc. may cause
	or at either edge.	this condition to occur. Make sure the machine
		is placed on a flat, horizontal surface. Remove
		the drum unit with the toner cartridge installed.
		Try rocking them from side to side. You may
		clear a blurred page by wiping the scanner
		windows with a clean soft cloth. (See Routine
		Maintenance, Cleaning the Printer and
	Blurred Page	Cleaning the Drum Unit, on pages 22-18
		and 22-19.) If a blurred page occurs after
		cleaning and the display shows CHANGE
		DRUM SOON, replace the drum unit with a
		new one.

	Ghost images appear	Adjust the print conditions by setting the Print
	on printed page.	Density function. Make sure that you use paper
		that meets the specifications. Rough surfaces
		or thick media can cause a ghost image. Make
		sure that you select the appropriate media type in
	Ghost Images	the printer driver.
	Ghost Images

The drum unit is a consumable item and it is necessary to replace it periodically.

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

22 - 13

Image 187

Brother MFC 9600 owner manual Does not remain on the scanner window

Contents

MFC If You Need to Call Customer Service Brother fax-back system Frequently Asked Questions FAQsFor Customer Service Brother NumbersCanada Ordering Accessories and SuppliesDisclaimer-User Installation Memory Boards C L I M I T E D W a R R a N T Y U S a Limitations For Canada Only Table of Contents Viii T a B L E O F C O N T E N T S B L E O F C O N T E N T S XT a B L E O F C O N T E N T S Using a USB Cable to Connect the MFC to the PC Setting Up the Brother MFC and PC toUsing the Brother Machine with Your PC Before You Install Multi-Function Link Pro15-1 Twain Compliant Using Multi-Function Link Pro SoftwareUsing ScanSoft PaperPort for Brother/TextBridge Using the Control Panel Keys For Windows 95/98Internet Faxing For Windows 3.1 / 95/98 /NT 4.0 Only Using Internet Faxing with NetCentric FaxStormStandard Telephone and FCC Notices Troubleshooting and Routine MaintenanceUsing Brother Twain Scanner Driver with Your Apple Using the Brother MFC with a New Power Macintosh G3Connecting Your USB Equipped Apple Macintosh G3 or iMac Installing the Brother Printer and Scanner DriversFinding Information Using This ManualTest Sheet Procedures For USA Only IntroductionHelp MFC 9600 Control Panel OverviewPrint Priority About Fax Machines ECM Error Correction ModeFax Tones and Handshake Packing List Assembly and ConnectionsMake sure you have the following items Choosing a Location No ! no ! noRelease the Scanner Lock Important Safety InstructionsInstalling the Drum Unit Assembly With Toner Cartridge AssemblyAcceptable Paper PaperPaper Capacity of Paper Cassette Manual Feed Slot Paper Specification for the CassetteLoading Paper in Multi-purpose Paper Cassette Maximum Paper Height Guide Connect the power cord Connect the telephone line cord Connecting the MFCSequence Connecting an External TelephoneConnecting an External TAD Telephone Answering Device ConnectionsRecording Outgoing Message OGM Do not connect a TAD elsewhere on the same phone lineConverting Telephone Wall Outlets Special Line ConsiderationsRoll Over Phone Lines Two-Line Phone SystemInstalling MFC, External Two-Line TAD Two-Line Telephone If you are installing the MFC to work with a PBX Custom Features on a Single LineMulti-Line Connections PBX S E M B L Y a N D C O N N E C T I O N S FAX Printer Video Function ModeOn-Screen Programming User-Friendly ProgrammingFunction Description Factory Set Function Selection Table Fax FunctionsSetup Receive Setup Send Print Reports Video Functions Printer FunctionsGetting Started Initial SetupSetting Dialing Mode Tone/Pulse Setting Date and TimeEntering Text Setting Station IDFAX Enter & SET TELMaking corrections Setting Beeper VolumeMemory Storage Speaker VolumeRing Volume Sleep ModeAuto Daylight Delayed TimerTurning On Automatic Daylight Savings Time SET TIME1234 Enter & SETI T I a L S E T U P Answer Mode FAX? EXT.TEL/TAD? MANUAL? Setup ReceiveSetting or Changing the Answer Mode Mode How it works When to use itEasy Receive Setting Ring DelayTurning on Cassette #2 Cassette #2 Select - & SET Setting Paper SizePrinting a Reduced Incoming Document Recommended ReductionsSetting the Print Density Setting Cassette UsageToner Save Changing the Fax Receive Code Advanced Receiving OperationsOperation from Extension Telephones Printing a Fax in MemoryPolling RXOFF? Select - & SET Enter FAX NO. Press Start KEY Setting Up Polling ReceiveSetting Up Sequential Polling Receive PollingRemaining Jobs Canceling a Scheduled JobRegistering your Distinctive Ring Pattern Viewing Caller ID List Caller IDPrinting Caller ID List Clearing a Caller ID Stored in Memory Before You Begin Setup SendSending Faxes Using Multiple Settings Accepted Other SETTINGS? 1.YES 2.NOOriginals are Face Up ADF Setnext page Startto Dial Faxing from the Scanner GlassContrast ResolutionAutomatic Transmission Send 2.RECEIVE Dual AccessManual Transmission Manual and Automatic Fax RedialReal Time TX Real Time TransmissionChecking the Jobs Status Realtime TXComment OFF Please Call Urgent Confidential Canceling Jobs in MemoryBasic Sending Operations Composing Electronic CoverComposing Your Own Comments User DefinedCover Page for Next Fax Only Coverpage ON? and press Set Using a Printed CoverAlways Send Cover COVERPAGEOFF?Delayed FAX Overseas ModeDelayed Fax Overseas ModeSelect Multiple Resolution TransmissionDelayed Batch Transmission Batch TXON?Polled TXOFF? Select Setting Up for Polling TransmitStoring Numbers for Easy Dialing Auto Dial Numbers and Dialing OptionsStoring One Touch Dial Numbers Enter & SET Name Storing Speed Dial NumbersChanging One Touch and Speed Dial Numbers SPEED-DIAL? # Enter & SETSetup Groupgo Setting Up Groups for BroadcastingSelect ONE-TOUCH Dialing Options Broadcasting Dialing Access Codes and Credit Card Numbers PAGING? Remote Fax OptionsPaging and Fax Forwarding Programming a Paging NumberFAX STORAGEOFF? Select - & SET Erase ALL FAX? 1.YES 2.NO Setting Fax StorageProgramming a Fax Forwarding Number FAX FORWARD? Select - & SETLong beep Fax messages No beeps No messages Changing Remote Retrieval Access CodeUsing Remote Retrieval Access Code Remote RetrievalOFF Remote CommandsRetrieving Fax Messages Retrieving Memory Status ListChanging Fax Forwarding Number Remotely Remote FAX OPT MFC Settings and ActivityPrinting Reports To Print a ReportActivity Report Interval Transmission Verification Xmit ReportINTERVAL? Copying One Stacking Multiple Copies Using the ADFMaking Copies Basic Copy OperationSingle or Multiple Copies Using the Scanner Glass Sorting Multiple Copies Using the ADFCopysorting Memory Full P.01 Online Copy to Copy Stop to Abort Copy Options Temporary SettingsMemory Full Message Copy ContrastEnlarged or Reduced Copies Document TypeDOC TYPEAUTO? 4in1 2in1 Special Copy OptionsOPTIONSSORT? PosterWalk-Up Video Printing Black and White Video Printing Setting Up Video Print ModeVideopress Copy Capture Ready Setting Video Printing Quality Changing Default SettingsVideostill Videomoving Setting Video TypeSetting Print Size Video Capture from the PCIf You Don’t Have a CD-ROM Drive 12Setting Up the Brother MFC and PC to Work TogetherUsing the Brother Machine with Your PC Before You Install Multi-Function Link ProCPU Computer RequirementsRAM Select Recommended and click Next Make sure Specify a location is selected and click Next Installing Brother Software Using a USB CableBrother MFC USB Composite Device and click Next 12 6 S E T U P B R O T H E R M a C H I N E W I T H P C Brother MFC USB PortFaxModem and click Next 12 8 S E T U P B R O T H E R M a C H I N E W I T H P C T U P B R O T H E R M a C H I N E W I T H P C 12 10 S E T U P B R O T H E R M a C H I N E W I T H P C Choosing the Software to Install Overview of Basic Steps Installing the Brother Software For Parallel InterfaceT U P B R O T H E R M a C H I N E W I T H P C Helpful Hints for Windows 3.1x or Windows 95/98 Receiving Messages into the PC Multi-Function Link Pro Mode12 16 S E T U P B R O T H E R M a C H I N E W I T H P C HP LaserJet For DOS UsersWhat Does the Remote Printer Console Do? HP LaserJet IIPPrinter Status Monitor Program Installing the Remote Printer ConsoleDOS Alt + C Using the Remote Printer Console Main ProgramAlt + D Alt + PCurrent Printer Status Information Printer Setup CategoryPrint Setup Section Remote Printer ConsoleFont Configuration Setup SectionPC8 Console Configuration Category Other ConfigurationUsing the Printer Status Monitor Program 13 8 F O R D O S U S E R S Special Printing Features Using the Brother MFC as a PrinterMulti-purpose Paper Cassette Printing From Your PCTwo-Sided Printing Manual Duplexing Front Output Bin Press FF/CONT Loading One Sheet of PaperLoading More than One Sheet of Paper FeedPrinting on Thicker Paper and Card Stock I N G B R O T H E R M a C H I N E a S a P R I N T E R FF/Cont Key Test/Reset KeyPrinter Operation Keys On/Off Line KeyPrinting PC Data in Hexadecimal Printing the Print Configuration ListRestoring Factory Default Settings Printing the Internal Font ListBrother Control Center Using the Windows Based Brother Control CenterAutoLoad the Brother Control Center How to Turn Off AutoLoadAuto Configuration Brother Control Center FeaturesScanning Operations Copy Operations Scanner Settings for Scan, Copy and PC Fax ButtonsPC Fax Operation Setting Up the Scanner Configurations Global SettingsTo access the Scanner Configurations screen Destination Folder Scanner SettingsScan to File Perform an Operation from the Control Center ScreenI N G B R O T H E R C O N T R O L C E N T E R Email Application Send Scan to E-mailConversion Options File AttachmentsShow QuickSend Menu QuickSend List Word Processor Send Scan to Word Processor15 12 U S I N G B R O T H E R C O N T R O L C E N T E R Target Application User Defined ButtonCopy / Two on One Copy Copy SettingsSend a Fax FAX Settings Introduction Using Multi-Function Link Pro SoftwareBrother Resource Manager MFC Remote Setup Sending a Fax from Your PC Multi-Function Link Pro Main MenuSending a Quick Fax Sending a Fax from a Windows Application Sending a Fax from the Main MenuChecklist for Your PC Checklist for the MFCReceiving Faxes into the PC Viewing Received Faxes Scanningimage 17Using ScanSoft PaperPort for Brother/TextBridgeUsing the Scan Keys Scan ImageSCANNINGE-MAIL Scan/OCRScan to E-mail ScanningocrUsing ScanSoft PaperPort and TextBridge Organizing Your Items in Folders Viewing Items in ScanSoft PaperPortLinks to Many Other Applications Importing Items from Other Applications Scanning a DocumentExporting Items in Other Formats Scanning a Document into the PC Accessing the ScannerResolution Settings in the Scanner WindowColor Type Paper AdjustSize CustomPreScanning an Image How to use PreScan to adjust an imageI N G P a P E R P O R T a N D T E X T B R I D G E Capturing An Image Connecting Your Video EquipmentTo connect your video equipment To capture a frame as an image I N G P a P E R P O R T a N D T E X T B R I D G E Internet Faxing For Windows 3.1 / 95/98 /NT 4.0 Only Using Internet Faxing with NetCentric FaxStormCustomer Support Click Windows 3.1 / 95 / 98 / NTMain Features Using Automatic E-Mail PrintingFor Windows 95/98 Only To Access the On-Line Documentation For the Fax Optional AccessoriesAdditional Memory for Faxing/Printing For the PrinterNetwork LAN Board Paper Cassette #2 OptionStandard Telephone FCC Notices For 120V Models Only Important InformationEnergy Star Compliance Statement FDA Regulations Laser Safety For 110-120V Models OnlyImportant-About the Interface Cable Industry Canada Compliance Statement For Canada OnlyImportant Safety Instructions Fax-back system Trademarks Compilation and Publication NoticeTroubleshooting Troubleshooting and Routine MaintenanceError Messages Error Message Cause Action Error MessagesDownload Full Document Jam in the Top of the ADF Unit Document Jams and Paper JamsPrinter Jam Document Jam Inside the ADF UnitPaper is Jammed near the Drum Unit Paper is Jammed in the Multi-purpose Paper CassettePaper is Jammed in the Fuser Unit Difficulty Suggestions If You Are Having Difficulty with Your MFCCopy Quality Difficulties General Printing Memory Full Video Capture Difficulty DOS Setup Printing Difficulties Paper Handling Difficulties Print Quality Difficulties Does not remain on the scanner window Lock the Scanner Lock Packing and Shipping the MFCTroubleshooting a N D R O U T I N E M a I N T E N a N C E Troubleshooting a N D R O U T I N E M a I N T E N a N C E Cleaning the Scanner Routine MaintenanceHOT Cleaning the PrinterReplacing the Toner Cartridge Cleaning the Drum UnitToner Empty Indicator How to Replace the Toner CartridgeLock Replacing the Drum Unit Follow these steps to replace the drum unit HOTDrum Life For Customer ServiceChecking the Drum Life ReplaceInstalling the Brother Printer and Scanner Drivers Using the Brother MFC with a New Power Macintosh G3 or iMacExporting Images in Other Formats Importing ImagesScanning a Document into Your Macintosh G3 or iMac Image ResolutionBusiness Card Size Scanning AreaContrast MiscellaneousPreScanning an Image Page Glossary L O S S a R Y Manual fax When you press answer before you press Start L O S S a R Y Fax Specifications SpecificationsProduct Description Printer Specifications True Type Fonts Parallel Interface SpecificationsOn CD-ROM Resident Fonts USB Universal Serial Bus Interface SpecificationsSymbol Sets/Character Sets HP modeSpecification S Specification S Up Broadcasting IndexAnswering device COMM. Error Memory Full 10-3 not RegisteredLCD Walk-up Windows Alone and Multi-Function Link Pro redialing D E Remote Retrieval Access Card Remote Retrieval Access CardChanging Remote Retrieval Access Code Visit us on the World Wide Web