Document Jam Inside the ADF Unit, Printer Jam | Brother MFC 9600

Document Jam Inside the ADF Unit

1 Open the document cover.
2	Remove any paper from the	ADF Unit
	ADF that is not jammed.

3 Lift the ADF unit.

4Pull the jammed original out to the right.

5Close the ADF unit.

6Press Stop .

Printer Jam

Before you can clear a printer jam error, you must find out where the paper is stuck. See the following three types of paper jams.

WARNING

Do not use force to pull the jammed paper from the paper tray because you may damage the machine and cause toner to scatter on the next printed pages.

After you use the machine, some internal parts are extremely HOT! When you open the front, never touch the shaded parts shown in the following diagram.

HOT! HOT!

Front view

Rear view

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

22 - 5

Image 179

Brother MFC 9600 owner manual Document Jam Inside the ADF Unit, Printer Jam

Contents

MFC If You Need to Call Customer Service Brother fax-back system Frequently Asked Questions FAQsFor Customer Service Brother Numbers Canada Ordering Accessories and Supplies Disclaimer-User Installation Memory Boards C L I M I T E D W a R R a N T Y U S a Limitations For Canada Only Table of Contents Viii T a B L E O F C O N T E N T S B L E O F C O N T E N T S XT a B L E O F C O N T E N T S Using a USB Cable to Connect the MFC to the PC Setting Up the Brother MFC and PC toUsing the Brother Machine with Your PC Before You Install Multi-Function Link Pro 15-1 Twain Compliant Using Multi-Function Link Pro SoftwareUsing ScanSoft PaperPort for Brother/TextBridge Using the Control Panel Keys For Windows 95/98 Internet Faxing For Windows 3.1 / 95/98 /NT 4.0 Only Using Internet Faxing with NetCentric FaxStorm Standard Telephone and FCC Notices Troubleshooting and Routine Maintenance Using Brother Twain Scanner Driver with Your Apple Using the Brother MFC with a New Power Macintosh G3Connecting Your USB Equipped Apple Macintosh G3 or iMac Installing the Brother Printer and Scanner Drivers Finding Information Using This ManualTest Sheet Procedures For USA Only Introduction Help MFC 9600 Control Panel Overview Print Priority Fax Tones and Handshake ECM Error Correction ModeAbout Fax Machines Make sure you have the following items Assembly and ConnectionsPacking List Choosing a Location No ! no ! no Release the Scanner Lock Important Safety Instructions Installing the Drum Unit Assembly With Toner Cartridge Assembly Paper Capacity of Paper Cassette PaperAcceptable Paper Loading Paper in Multi-purpose Paper Cassette Paper Specification for the CassetteManual Feed Slot Maximum Paper Height Guide Connect the power cord Connect the telephone line cord Connecting the MFC Sequence Connecting an External TelephoneConnecting an External TAD Telephone Answering Device Connections Recording Outgoing Message OGM Do not connect a TAD elsewhere on the same phone line Converting Telephone Wall Outlets Special Line ConsiderationsRoll Over Phone Lines Two-Line Phone System Installing MFC, External Two-Line TAD Two-Line Telephone Multi-Line Connections PBX Custom Features on a Single LineIf you are installing the MFC to work with a PBX S E M B L Y a N D C O N N E C T I O N S FAX Printer Video Function ModeOn-Screen Programming User-Friendly Programming Function Description Factory Set Function Selection Table Fax Functions Setup Receive Setup Send Print Reports Video Functions Printer Functions Getting Started Initial SetupSetting Dialing Mode Tone/Pulse Setting Date and Time Entering Text Setting Station IDFAX Enter & SET TEL Making corrections Setting Beeper Volume Memory Storage Speaker VolumeRing Volume Sleep Mode Auto Daylight Delayed TimerTurning On Automatic Daylight Savings Time SET TIME1234 Enter & SET I T I a L S E T U P Answer Mode FAX? EXT.TEL/TAD? MANUAL? Setup ReceiveSetting or Changing the Answer Mode Mode How it works When to use it Turning on Cassette #2 Setting Ring DelayEasy Receive Cassette #2 Select - & SET Setting Paper SizePrinting a Reduced Incoming Document Recommended Reductions Toner Save Setting Cassette UsageSetting the Print Density Changing the Fax Receive Code Advanced Receiving OperationsOperation from Extension Telephones Printing a Fax in Memory Polling RXOFF? Select - & SET Enter FAX NO. Press Start KEY Setting Up Polling ReceiveSetting Up Sequential Polling Receive Polling Remaining Jobs Canceling a Scheduled Job Registering your Distinctive Ring Pattern Printing Caller ID List Caller IDViewing Caller ID List Clearing a Caller ID Stored in Memory Before You Begin Setup SendSending Faxes Using Multiple Settings Accepted Other SETTINGS? 1.YES 2.NO Originals are Face Up ADF Setnext page Startto Dial Faxing from the Scanner Glass Automatic Transmission ResolutionContrast Send 2.RECEIVE Dual AccessManual Transmission Manual and Automatic Fax Redial Real Time TX Real Time TransmissionChecking the Jobs Status Realtime TX Comment OFF Please Call Urgent Confidential Canceling Jobs in MemoryBasic Sending Operations Composing Electronic Cover Cover Page for Next Fax Only User DefinedComposing Your Own Comments Coverpage ON? and press Set Using a Printed CoverAlways Send Cover COVERPAGEOFF? Delayed FAX Overseas ModeDelayed Fax Overseas Mode Select Multiple Resolution TransmissionDelayed Batch Transmission Batch TXON? Polled TXOFF? Select Setting Up for Polling Transmit Storing One Touch Dial Numbers Auto Dial Numbers and Dialing OptionsStoring Numbers for Easy Dialing Enter & SET Name Storing Speed Dial NumbersChanging One Touch and Speed Dial Numbers SPEED-DIAL? # Enter & SET Select ONE-TOUCH Setting Up Groups for BroadcastingSetup Groupgo Dialing Options Broadcasting Dialing Access Codes and Credit Card Numbers PAGING? Remote Fax OptionsPaging and Fax Forwarding Programming a Paging Number FAX STORAGEOFF? Select - & SET Erase ALL FAX? 1.YES 2.NO Setting Fax StorageProgramming a Fax Forwarding Number FAX FORWARD? Select - & SET Long beep Fax messages No beeps No messages Changing Remote Retrieval Access CodeUsing Remote Retrieval Access Code Remote Retrieval OFF Remote Commands Retrieving Fax Messages Retrieving Memory Status List Changing Fax Forwarding Number Remotely Remote FAX OPT MFC Settings and ActivityPrinting Reports To Print a Report INTERVAL? Transmission Verification Xmit ReportActivity Report Interval Copying One Stacking Multiple Copies Using the ADFMaking Copies Basic Copy Operation Copysorting Sorting Multiple Copies Using the ADFSingle or Multiple Copies Using the Scanner Glass Memory Full P.01 Online Copy to Copy Stop to Abort Copy Options Temporary SettingsMemory Full Message Copy Contrast DOC TYPEAUTO? Document TypeEnlarged or Reduced Copies 4in1 2in1 Special Copy Options OPTIONSSORT? Poster Walk-Up Video Printing Videopress Copy Capture Ready Setting Up Video Print ModeBlack and White Video Printing Setting Video Printing Quality Changing Default Settings Videostill Videomoving Setting Video TypeSetting Print Size Video Capture from the PC If You Don’t Have a CD-ROM Drive 12Setting Up the Brother MFC and PC to Work TogetherUsing the Brother Machine with Your PC Before You Install Multi-Function Link Pro RAM Computer RequirementsCPU Select Recommended and click Next Make sure Specify a location is selected and click Next Installing Brother Software Using a USB Cable Brother MFC USB Composite Device and click Next 12 6 S E T U P B R O T H E R M a C H I N E W I T H P C Brother MFC USB PortFaxModem and click Next 12 8 S E T U P B R O T H E R M a C H I N E W I T H P C T U P B R O T H E R M a C H I N E W I T H P C 12 10 S E T U P B R O T H E R M a C H I N E W I T H P C Choosing the Software to Install Overview of Basic Steps Installing the Brother Software For Parallel Interface T U P B R O T H E R M a C H I N E W I T H P C Helpful Hints for Windows 3.1x or Windows 95/98 Receiving Messages into the PC Multi-Function Link Pro Mode 12 16 S E T U P B R O T H E R M a C H I N E W I T H P C HP LaserJet For DOS UsersWhat Does the Remote Printer Console Do? HP LaserJet IIP DOS Installing the Remote Printer ConsolePrinter Status Monitor Program Alt + C Using the Remote Printer Console Main ProgramAlt + D Alt + P Current Printer Status Information Printer Setup CategoryPrint Setup Section Remote Printer Console PC8 Setup SectionFont Configuration Console Configuration Category Other Configuration Using the Printer Status Monitor Program 13 8 F O R D O S U S E R S Special Printing Features Using the Brother MFC as a Printer Two-Sided Printing Manual Duplexing Printing From Your PCMulti-purpose Paper Cassette Front Output Bin Press FF/CONT Loading One Sheet of PaperLoading More than One Sheet of Paper Feed Printing on Thicker Paper and Card Stock I N G B R O T H E R M a C H I N E a S a P R I N T E R FF/Cont Key Test/Reset KeyPrinter Operation Keys On/Off Line Key Printing PC Data in Hexadecimal Printing the Print Configuration ListRestoring Factory Default Settings Printing the Internal Font List Brother Control Center Using the Windows Based Brother Control Center AutoLoad the Brother Control Center How to Turn Off AutoLoad Scanning Operations Brother Control Center FeaturesAuto Configuration PC Fax Operation Scanner Settings for Scan, Copy and PC Fax ButtonsCopy Operations To access the Scanner Configurations screen Global SettingsSetting Up the Scanner Configurations Destination Folder Scanner SettingsScan to File Perform an Operation from the Control Center Screen I N G B R O T H E R C O N T R O L C E N T E R Email Application Send Scan to E-mail Show QuickSend Menu File AttachmentsConversion Options QuickSend List Word Processor Send Scan to Word Processor 15 12 U S I N G B R O T H E R C O N T R O L C E N T E R Target Application User Defined Button Copy / Two on One Copy Copy Settings Send a Fax FAX Settings Brother Resource Manager Using Multi-Function Link Pro SoftwareIntroduction MFC Remote Setup Sending a Quick Fax Multi-Function Link Pro Main MenuSending a Fax from Your PC Sending a Fax from a Windows Application Sending a Fax from the Main Menu Receiving Faxes into the PC Checklist for the MFCChecklist for Your PC Viewing Received Faxes Scanningimage 17Using ScanSoft PaperPort for Brother/TextBridgeUsing the Scan Keys Scan Image SCANNINGE-MAIL Scan/OCRScan to E-mail Scanningocr Using ScanSoft PaperPort and TextBridge Organizing Your Items in Folders Viewing Items in ScanSoft PaperPort Links to Many Other Applications Exporting Items in Other Formats Scanning a DocumentImporting Items from Other Applications Scanning a Document into the PC Accessing the Scanner Color Type Settings in the Scanner WindowResolution Paper AdjustSize Custom PreScanning an Image How to use PreScan to adjust an image I N G P a P E R P O R T a N D T E X T B R I D G E To connect your video equipment Connecting Your Video EquipmentCapturing An Image To capture a frame as an image I N G P a P E R P O R T a N D T E X T B R I D G E Internet Faxing For Windows 3.1 / 95/98 /NT 4.0 Only Using Internet Faxing with NetCentric FaxStorm Customer Support Click Windows 3.1 / 95 / 98 / NT For Windows 95/98 Only Using Automatic E-Mail PrintingMain Features To Access the On-Line Documentation For the Fax Optional AccessoriesAdditional Memory for Faxing/Printing For the Printer Network LAN Board Paper Cassette #2 Option Standard Telephone FCC Notices For 120V Models Only Important Information Energy Star Compliance Statement FDA Regulations Laser Safety For 110-120V Models OnlyImportant-About the Interface Cable Industry Canada Compliance Statement For Canada Only Important Safety Instructions Fax-back system Trademarks Compilation and Publication Notice Error Messages Troubleshooting and Routine MaintenanceTroubleshooting Error Message Cause Action Error Messages Download Full Document Jam in the Top of the ADF Unit Document Jams and Paper Jams Printer Jam Document Jam Inside the ADF Unit Paper is Jammed in the Fuser Unit Paper is Jammed in the Multi-purpose Paper CassettePaper is Jammed near the Drum Unit Difficulty Suggestions If You Are Having Difficulty with Your MFC Copy Quality Difficulties General Printing Memory Full Video Capture Difficulty DOS Setup Printing Difficulties Paper Handling Difficulties Print Quality Difficulties Does not remain on the scanner window Lock the Scanner Lock Packing and Shipping the MFC Troubleshooting a N D R O U T I N E M a I N T E N a N C E Troubleshooting a N D R O U T I N E M a I N T E N a N C E Cleaning the Scanner Routine Maintenance HOT Cleaning the Printer Replacing the Toner Cartridge Cleaning the Drum Unit Toner Empty Indicator How to Replace the Toner Cartridge Lock Replacing the Drum Unit Follow these steps to replace the drum unit HOT Drum Life For Customer ServiceChecking the Drum Life Replace Installing the Brother Printer and Scanner Drivers Using the Brother MFC with a New Power Macintosh G3 or iMac Exporting Images in Other Formats Importing Images Scanning a Document into Your Macintosh G3 or iMac Image Resolution Business Card Size Scanning Area Contrast Miscellaneous PreScanning an Image Page Glossary L O S S a R Y Manual fax When you press answer before you press Start L O S S a R Y Product Description SpecificationsFax Specifications Printer Specifications On CD-ROM Parallel Interface SpecificationsTrue Type Fonts Resident Fonts USB Universal Serial Bus Interface SpecificationsSymbol Sets/Character Sets HP mode Specification S Specification S Up Broadcasting Index Answering device COMM. Error Memory Full 10-3 not Registered LCD Walk-up Windows Alone and Multi-Function Link Pro redialing D E Remote Retrieval Access Card Remote Retrieval Access Card Changing Remote Retrieval Access Code Visit us on the World Wide Web