Manuals / NETGEAR / Computer Equipment / Network Router

NETGEAR WNR2000-100FSS Troubleshooting, Troubleshoot Your Network Using the Ping Utility

Models: WNR2000 WNR2000-100FSS

1 146

Download 146 pages 23.35 Kb

Page 129

9. Troubleshooting		9
9. Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with your router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for product and contact information.

This chapter contains the following sections:

•Quick Tips

•Troubleshoot with the LEDs

•Cannot Log In to the Router

•Cannot Access the Internet

•Changes Not Saved

•Wireless Connectivity

•Troubleshoot Your Network Using the Ping Utility

129

Image 129

NETGEAR WNR2000-100FSS user manual Troubleshooting, Quick Tips Troubleshoot with the LEDs Cannot Log In to the Router

Contents

User Manual N300 Wireless Router WNR2000v4Compliance SupportTrademarks N300 Wireless Router WNR2000v4Chapter 1 Hardware Setup ContentsChapter 3 genie Basic Settings Chapter 2 Getting Started with NETGEAR genieChapter 7 Advanced Settings Chapter 6 AdministrationChapter 4 genie Advanced Home Chapter 5 SecurityChapter 8 Monitoring Chapter 9 TroubleshootingN300 Wireless Router WNR2000v4 Wireless Settings Pane Guest Network PaneAppendix A Supplemental Information IndexN300 Wireless Router WNR2000v4 Unpack Your Router Hardware Features Position Your Router 1. Hardware SetupGet to know your router Cable Your Router Verify the CablingUnpack Your Router Hardware FeaturesN300 Wireless Router WNR2000v4 Front PanelHardware Setup Power LED Internet LED Wireless LED LAN LEDs WPS button and LEDHardware Setup N300 Wireless Router WNR2000v4Table 1. Front panel LED descriptions continued DescriptionN300 Wireless Router WNR2000v4 Back PanelTable 2. Back panel button, port, and connector descriptions Hardware SetupLabel Position Your Router To prepare your router for installation Cable Your Router Verify the Cabling NETGEAR genie Setup Use NETGEAR genie after Installation Router Setup Preparation Types of Logins and AccessUpgrade Router Firmware Router Dashboard Basic Home Screen Change the Password Password RecoveryTypes of Logins and Access Router Setup PreparationWireless Devices and Security Settings Use Standard TCP/IP Properties for DHCPUse NETGEAR genie after Installation NETGEAR genie Setup To use NETGEAR genie to set up your router Browse to http//routerlogin.netUpgrade Router Firmware Basic screen Router Dashboard Basic Home Screen To change the default password that you use to log in to the router Change the PasswordAdd Wireless Devices or Computers to Your Network Password Recovery To set up password recovery 2. Select the Enable Password Recovery check box To use WPS to join the wireless network Wi-Fi Protected Setup WPS MethodInternet Setup Basic Wireless Settings Attached Devices 3. genie Basic SettingsYour Internet connection and network Parental Controls Guest Network To view or change the Internet setup Internet SetupDoes Your ISP Require a Login? Select either Yes or No Internet Setup Screen FieldsInternet IP Address Basic Wireless Settings To view or change basic wireless settings Wireless Settings Screen Fields Wireless NetworkSecurity Options WPA-PSK, WPA2-PSK, and WPA-PSK + WPA2-PSK Mixed Mode  To change the WPA wireless security option and passphrase To configure WPA/WPA2 Enterprise security WPA/WPA2 Enterprise2. Select the WPA mode WPA TKIP, WPA2 AES, or WPA TKIP + WPA2 AES  To configure WEP security Attached Devices Parental Controls  To set up Live Parental Controls 6. Click the Take me to the status screen button N300 Wireless Router WNR2000v4 genie Basic SettingsFigure 8. Sign in to your OpenDNS account screen Guest Network  To set up a guest network 1. Select Basic Guest Network5. Select a security option for the guest network Setup Wizard WPS Wizard Setup Menu WAN Setup Specify custom settings4. genie Advanced Home Figure 9. genie Advanced Home screenAdministration. For information, see Chapter 6, Administration LAN Setup QoS SetupAdvanced Setup. For information, see Chapter 7, Advanced Settings N300 Wireless Router WNR2000v4 To launch the Setup Wizard Setup Wizard To use the WPS Wizard WPS WizardSetup Menu genie Advanced Home N300 Wireless Router WNR2000v4WAN Setup WAN Setup Screen Settings To change the WAN settings Default DMZ Server Change the MTU Size  To set up a default DMZ server To change the MTU size LAN SetupLAN Setup Screen Settings LAN TCP/IP Setup To change the LAN settings Manage the DHCP Server on the Router Use Router as a DHCP ServerAddress Reservation 1. Select Advanced Setup LAN Setup Set Up Address Reservation2. Clear the Use Router as DHCP Server check box  To reserve an IP address To edit or delete a reserved address entry QoS Setup Wi-Fi Multimedia Quality of Service for Wireless TrafficQuality of Service Priority Rules and Internet Access 2. Select the Turn Internet Access QoS On check button  To enable QoS for Internet traffic and activate the QoS rulesManage QoS Rules  To view, change, or delete a QoS ruleClick the Delete button to remove the QoS policy from the table Create a QoS Rule for an Application or Online Game  To create a QoS policy for an application or online game3. Click the Add Priority Rule button 3. Click the Add Priority Rule button Create a QoS Rule for a Router LAN Port To create a QoS policy for traffic from a specific MAC address Create a QoS Rule for a MAC Address To edit or delete a MAC address on the MAC Device List 3. Click the Add Priority Rule buttonBandwidth Control 3. Select the Enable Upstream QoS Optimized for Gaming check box To set the maximum uplink bandwidth 2. Select the Turn Bandwidth Control On check box5. Click the Apply button Keyword Blocking of HTTP Traffic Block Services Port Filtering Keep unwanted content out of yourAllow or Block Access to Your Network 5. SecurityKeyword Blocking of HTTP Traffic  To set up keyword blockingExempt a Computer from Blocking and Logging Block Services Port Filtering To delete a keyword or domain  To specify a trusted computer To block services  To edit or delete an application or service from the Service Table  To schedule blocking Schedule BlockingSecurity Event Email Notifications  To set up email notificationsAllow or Block Access to Your Network  To set up access control4. Select ADVANCED Security Access Control 5. Select the Turn on Access Control check box 5. Select the View list of allowed devices drop-down list View or Add Allowed Devices Not Connected to the Network4. Select ADVANCED Security Access Control View or Add Blocked Devices Not Connected to the Network5. Select the View list of blocked devices drop-down list Upgrade the Router Firmware View and Configure Logs 6. AdministrationManage the Configuration File Manage your network To check for new firmware and update your router Upgrade the Router Firmware To view the log View and Configure LogsBack Up Settings Manage the Configuration File To configure which actions are logged  To back up the router’s configuration settings To restore configuration settings that you backed up Restore Configuration SettingsDo not interrupt the reboot process EraseDo not interrupt the reboot process  To erase the configuration and restore the factory default settingsAdvanced Wireless Settings Wireless Access Point AP 7. Advanced SettingsWireless Distribution System WDS Port Forwarding and Port Triggering Configuration ConceptsAdvanced Wireless Settings Advanced Settings for Your Wireless Network To change advanced settings for your wireless network  To configure and enable the wireless schedule Set Up a Wireless Schedule To change the WPS settings for your wireless network Set Up the WPS Settings5. Optional Clear the Keep Existing Wireless Settings check box Set Up a Wireless Card Access List To restrict access to your network to specific wireless devices 2. Click the Set Up Access List buttonThe Wireless Card Access Setup screen displays The Wireless Card Access List screen displays 3. Click the Add buttonN300 Wireless Router WNR2000v4 Advanced Settings8. Select the Turn Access Control On check box Wireless Access Point AP To edit or delete a wireless device from the access list  To enable and configure AP modeThe Wireless Access Point screen displays Wireless Distribution System WDS  To set up the base station Set Up the Base Station1. Select Advanced Advanced Setup Wireless Repeating Function 2. Select the Enable Wireless Repeating Function check boxSet Up a Repeater  To configure the router as a repeater 1. Select Advanced Advanced Setup Wireless Repeating Function2. Select the Enable Wireless Repeating Function check box Remote Computer Access Basics Port Forwarding and Port Triggering Configuration ConceptsDestination port number Port Triggering to Open Incoming PortsPort Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering  To set up port forwarding Set Up Port Forwarding to Local Servers To add a custom service Add a Custom Service1. Select Advanced Setup Port Forwarding / Port Triggering 2. Click the Add Custom Service buttonEdit or Delete a Port Forwarding Entry Application Example Make a Local Web Server Public To edit or delete a port forwarding entry  To make a local web server public Set Up Port Triggering To set up port triggering  To edit or delete a port triggering entry Dynamic DNS  To set up Dynamic DNS 2. Select the Use a Dynamic DNS Service check boxdynupdate.no-ip.com Static Routes  To set up a static route To edit or delete a static route Remote Management  To set up remote management 1. Select Advanced Advanced Setup Remote Management2. Select the Turn Remote Management On check box  To turn on Universal Plug and Play Universal Plug and Play To set up an IPv6 Internet connection type 1. Select Advanced Advanced Setup IPv6IPv6 Requirements for Entering IPv6 Addresses IPv6 Auto Detect  To set up an IPv6 Internet connection through auto detection To set up an IPv6 Internet connection through auto configuration IPv6 Auto ConfigIPv6 6to4 Tunnel  To set up an IPv6 Internet connection by using a 6to4 tunnelThe screen adjusts  To set up an IPv6 Internet connection with a fixed IPv6 address  To set up a pass-through IPv6 Internet connectionIPv6 Pass Through IPv6 FixedIPv6 DHCP  To set up an IPv6 Internet connection with a DHCP serverThe screen adjusts IPv6 PPPoE  To set up a PPPoE IPv6 Internet connection To start monitoring Internet traffic Traffic MeterNo Limit. No restriction is applied when the traffic limit is reached The Internet LED flashes green or amber 8. Monitoring Internet Port Pane Wireless Settings Pane Guest Network PaneMonitor your router and network traffic Router Status and Usage Information Screen Router Information Pane To view router status and usage information Select Advanced Router Status and Usage Information ScreenN300 Wireless Router WNR2000v4 MonitoringInternet Port Pane Router Information Pane To display the Router Information pane Select the Advanced tab LAN Port To view the traffic statistics StatisticsConnection Status DHCP Connection To view the connection status  To display the Wireless Settings pane Select the Advanced tab Wireless Settings PanePPPoE Connection PPTP Connection To display the Guest Network pane Select the Advanced tab Guest Network PaneCannot Access the Internet Changes Not Saved Wireless Connectivity 9. TroubleshootingTroubleshoot Your Network Using the Ping Utility Quick Tips Troubleshoot with the LEDs Cannot Log In to the RouterNetwork Settings Wireless SettingsQuick Tips Sequence to Restart Your NetworkPower LED Stays Amber Power LED Is Off or BlinkingTroubleshoot with the LEDs All LEDs Remain Lit after StartupWireless LED Is Off Internet or LAN Port LEDs Are OffThe WPS Push N Connect Button Blinks Amber Cannot Log In to the Router Cannot Access the Internet To check the WAN IP address Troubleshoot Internet BrowsingChanges Not Saved Troubleshoot a PPPoE Internet Connection To troubleshoot a PPPoE Internet connection Troubleshoot Your Network Using the Ping Utility Wireless ConnectivityWireless Signal Strength Test the LAN Path to Your RouterPinging IP address with 32 bytes of data Test the Path from Your Computer to a Remote DeviceReply from IP address bytes=32 time=NN ms TTL=xxx Request timed outCheck that your cable or DSL broadband modem is connected and functioning A. Supplemental Information Factory Settings Technical SpecificationsN300 Wireless Router WNR2000v4 Factory SettingsTable 4. WNR2000v4 router factory default settings FeatureN300 Wireless Router WNR2000v4 Technical SpecificationsTable 4. WNR2000v4 router factory default settings continued Table 5. WNR2000v4 router specificationsNumerics IndexN300 Wireless Router WNR2000v4 N300 Wireless Router WNR2000v4 N300 Wireless Router WNR2000v4 N300 Wireless Router WNR2000v4