Troubleshooting | NETGEAR WNR2000-100FSS guide

9. Troubleshooting		9
9. Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with your router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for product and contact information.

This chapter contains the following sections:

•Quick Tips

•Troubleshoot with the LEDs

•Cannot Log In to the Router

•Cannot Access the Internet

•Changes Not Saved

•Wireless Connectivity

•Troubleshoot Your Network Using the Ping Utility

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NETGEAR WNR2000-100FSS user manual Troubleshooting

Contents

N300 Wireless Router WNR2000v4 Support ComplianceTrademarks Contents Genie Advanced Home Monitoring Appendix a Supplemental Information Get to know your router Hardware Setup Unpack Your Router Hardware Features Router front panel has the following status LEDs and button Front Panel N300 Wireless Router WNR2000v4 Front panel LED descriptions Back Panel Back panel has the following buttons, ports, and connector Label Position Your Router  To prepare your router for installation Cable Your Router Verify the Cabling Connect to the router Getting Started with Netgear Genie Types of Logins and Access Router Setup PreparationWireless Devices and Security Settings Use Standard TCP/IP Properties for Dhcp Use Netgear genie after Installation Netgear genie Setup To use Netgear genie to set up your router Browse to http//routerlogin.net Upgrade Router Firmware Basic screen Router Dashboard Basic Home Screen Change the Password Add Wireless Devices or Computers to Your Network Password RecoveryManual Method  To connect manually  To use WPS to join the wireless network Wi-Fi Protected Setup WPS Method Your Internet connection and network Genie Basic Settings  To view or change the Internet setup Internet Setup Does Your ISP Require a Login? Select either Yes or No Internet Setup Screen Fields Internet IP Address Basic Wireless Settings  To view or change basic wireless settings Wireless Network Wireless Settings Screen Fields  To change the WPA wireless security option and passphrase WPA-PSK, WPA2-PSK, and WPA-PSK + WPA2-PSK Mixed Mode WPA/WPA2 Enterprise  To configure WPA/WPA2 Enterprise security  To configure WEP security Attached Devices Live Parent Controls screen Parental Controls  To set up Live Parental Controls Click the Take me to the status screen button Sign in to your OpenDNS account screen Guest Network  To set up a guest network Select Basic Guest Network Genie Basic Settings Genie Advanced Home Specify custom settings LAN Setup QoS Setup Setup Wizard WPS Wizard Setup Menu Genie Advanced Home WAN Setup Screen Settings WAN Setup Default DMZ Server Change the MTU Size Common MTU sizes LAN Setup LAN TCP/IP Setup LAN Setup Screen Settings Use Router as a Dhcp Server Manage the Dhcp Server on the Router Clear the Use Router as Dhcp Server check box Set Up Address Reservation Genie Advanced Home QoS Setup Wi-Fi Multimedia Quality of Service for Wireless TrafficQuality of Service Priority Rules and Internet Access Manage QoS Rules Genie Advanced Home Click the Add Priority Rule button Create a QoS Rule for an Application or Online Game Create a QoS Rule for a Router LAN Port Create a QoS Rule for a MAC Address Bandwidth Control Genie Advanced Home Security Keep unwanted content out of your Keyword Blocking of Http Traffic Exempt a Computer from Blocking and Logging Block Services Port Filtering Security Security Schedule Blocking Security Event Email Notifications Allow or Block Access to Your Network  To set up access controlSelect Advanced Security Access Control Select the Turn on Access Control check box View or Add Allowed Devices Not Connected to the Network View or Add Blocked Devices Not Connected to the Network Select the View list of blocked devices drop-down list Manage your network Administration Upgrade the Router Firmware View and Configure Logs Manage the Configuration File Back Up Settings To configure which actions are logged Restore Configuration Settings Do not interrupt the reboot processErase Do not interrupt the reboot process Advanced Settings Advanced Settings for Your Wireless Network Advanced Wireless Settings Set Up a Wireless Schedule Set Up the WPS Settings Optional Clear the Keep Existing Wireless Settings check box Set Up a Wireless Card Access List Advanced Settings Select the Turn Access Control On check box Wireless Access Point AP Wireless Access Point screen displays Wireless repeating scenario Wireless Distribution System WDS Select the Enable Wireless Repeating Function check box Set Up the Base Station Set Up a Repeater Select the Enable Wireless Repeating Function check box Remote Computer Access Basics Port Forwarding and Port Triggering Configuration Concepts Destination port number Port Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers Click the Add Custom Service button Add a Custom Service Application Example Make a Local Web Server Public Edit or Delete a Port Forwarding Entry  To make a local web server public Set Up Port Triggering Advanced Settings 100 Advanced Settings 101 Dynamic DNS Dynupdate.no-ip.com Static Routes Advanced Settings 105 Remote Management Advanced Settings 107 Universal Plug and Play IPv6 Requirements for Entering IPv6 Addresses IPv6 Auto Detect IPv6 Auto Config IPv6 6to4 Tunnel Advanced Settings 114 IPv6 Fixed IPv6 Pass Through IPv6 Dhcp Advanced Settings 117 IPv6 PPPoE Traffic Meter Advanced Settings 120 Advanced Settings 121 Monitor your router and network traffic Monitoring Router Status and Usage Information Screen Internet Port Pane Router Information PaneLAN Port  To display the Internet Port pane Select the Advanced tab  To view the traffic statistics Statistics  To view the connection status Connection Status PPPoE Connection Wireless Settings Pane  To display the Guest Network pane Select the Advanced tab Guest Network Pane Troubleshooting Network Settings Wireless SettingsQuick Tips Sequence to Restart Your Network Power LED Stays Amber Power LED Is Off or BlinkingTroubleshoot with the LEDs All LEDs Remain Lit after Startup Wireless LED Is Off Internet or LAN Port LEDs Are OffWPS Push N Connect Button Blinks Amber Cannot Log In to the Router Cannot Access the Internet  To check the WAN IP address Troubleshoot Internet Browsing Changes Not Saved Troubleshoot a PPPoE Internet Connection To troubleshoot a PPPoE Internet connection Troubleshoot Your Network Using the Ping Utility Wireless ConnectivityWireless Signal Strength Test the LAN Path to Your Router Request timed out Test the Path from Your Computer to a Remote Device Troubleshooting 138 Supplemental Information WNR2000v4 router factory default settings Factory Settings WNR2000v4 router specifications Technical Specifications Numerics Index 143 144 145 146