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NETGEAR WNR2000-100FSS user manual Troubleshoot with the LEDs, Power LED Is Off or Blinking

Models: WNR2000 WNR2000-100FSS

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N300 Wireless Router WNR2000v4

Troubleshoot with the LEDs

After you turn on power to the router, the following sequence of events should occur:

1.When power is first applied, verify that the Power LED is on.

2.Verify that the Power LED turns amber within a few seconds, indicating that the self-test is running.

3.After approximately 30 seconds, verify that:

•The Power LED is solid green.

•The Internet LED is lit.

•A numbered Ethernet port LED is on for any local port that is connected to a computer. This indicates that a link has been established to the connected device.

You can use the LEDs on the front panel of the router for troubleshooting.

Power LED Is Off or Blinking

•Make sure that the power cord is securely connected to your router and that the power adapter is securely connected to a functioning power outlet.

•Check that you are using the 12V DC, 1.5A power adapter that NETGEAR supplied for this product.

•If the Power LED blinks slowly and continuously, the router firmware is corrupted. This can happen if a firmware upgrade is interrupted, or if the router detects a problem with the firmware. If the error persists, you have a hardware problem. For recovery instructions, or help with a hardware problem, contact technical support at www.netgear.com/support.

Power LED Stays Amber

When the router is turned on, the Power LED turns amber for about 20 seconds and then turns green. If the LED does not turn green, the router has a problem.

If the Power LED is still amber 1 minute after you turn on power to the router:

1.Turn the power off and back on to see if the router recovers.

2.Press and hold the Restore Factory Settings button to return the router to its factory settings.

For more information, see Factory Settings on page 140.

If the error persists, you might have a hardware problem and should contact technical support at www.netgear.com/support.

All LEDs Remain Lit after Startup

When the router is turned on, the LEDs light for about 10 seconds and then turn off. If all the LEDs stay lit, there is a fault within the router.

Troubleshooting

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NETGEAR WNR2000-100FSS user manual Troubleshoot with the LEDs, Power LED Is Off or Blinking, Power LED Stays Amber

Contents

User Manual N300 Wireless Router WNR2000v4N300 Wireless Router WNR2000v4 SupportCompliance TrademarksChapter 2 Getting Started with NETGEAR genie ContentsChapter 1 Hardware Setup Chapter 3 genie Basic SettingsChapter 5 Security Chapter 6 AdministrationChapter 7 Advanced Settings Chapter 4 genie Advanced HomeWireless Settings Pane Guest Network Pane Chapter 9 TroubleshootingChapter 8 Monitoring N300 Wireless Router WNR2000v4N300 Wireless Router WNR2000v4 Appendix A Supplemental InformationIndex Cable Your Router Verify the Cabling 1. Hardware SetupUnpack Your Router Hardware Features Position Your Router Get to know your routerUnpack Your Router Hardware FeaturesPower LED Internet LED Wireless LED LAN LEDs WPS button and LED Front PanelN300 Wireless Router WNR2000v4 Hardware SetupDescription N300 Wireless Router WNR2000v4Hardware Setup Table 1. Front panel LED descriptions continuedHardware Setup Back PanelN300 Wireless Router WNR2000v4 Table 2. Back panel button, port, and connector descriptionsLabel Position Your Router To prepare your router for installation Cable Your Router Verify the Cabling Change the Password Password Recovery Router Setup Preparation Types of Logins and AccessNETGEAR genie Setup Use NETGEAR genie after Installation Upgrade Router Firmware Router Dashboard Basic Home ScreenUse Standard TCP/IP Properties for DHCP Router Setup PreparationTypes of Logins and Access Wireless Devices and Security SettingsBrowse to http//routerlogin.net NETGEAR genie SetupUse NETGEAR genie after Installation  To use NETGEAR genie to set up your routerUpgrade Router Firmware Basic screen Router Dashboard Basic Home Screen To change the default password that you use to log in to the router Change the Password2. Select the Enable Password Recovery check box Password RecoveryAdd Wireless Devices or Computers to Your Network  To set up password recovery To use WPS to join the wireless network Wi-Fi Protected Setup WPS MethodParental Controls Guest Network 3. genie Basic SettingsInternet Setup Basic Wireless Settings Attached Devices Your Internet connection and network To view or change the Internet setup Internet SetupDoes Your ISP Require a Login? Select either Yes or No Internet Setup Screen FieldsInternet IP Address Basic Wireless Settings To view or change basic wireless settings Security Options Wireless Settings Screen FieldsWireless Network WPA-PSK, WPA2-PSK, and WPA-PSK + WPA2-PSK Mixed Mode  To change the WPA wireless security option and passphrase2. Select the WPA mode WPA TKIP, WPA2 AES, or WPA TKIP + WPA2 AES  To configure WPA/WPA2 Enterprise securityWPA/WPA2 Enterprise  To configure WEP security Attached Devices Parental Controls  To set up Live Parental Controls 6. Click the Take me to the status screen button Figure 8. Sign in to your OpenDNS account screen N300 Wireless Router WNR2000v4genie Basic Settings Guest Network  To set up a guest network 1. Select Basic Guest Network5. Select a security option for the guest network Figure 9. genie Advanced Home screen Specify custom settingsSetup Wizard WPS Wizard Setup Menu WAN Setup 4. genie Advanced HomeN300 Wireless Router WNR2000v4 LAN Setup QoS SetupAdministration. For information, see Chapter 6, Administration Advanced Setup. For information, see Chapter 7, Advanced Settings To launch the Setup Wizard Setup Wizard To use the WPS Wizard WPS WizardSetup Menu genie Advanced Home N300 Wireless Router WNR2000v4 To change the WAN settings WAN SetupWAN Setup Screen Settings Default DMZ Server Change the MTU Size  To set up a default DMZ server To change the MTU size LAN Setup To change the LAN settings LAN Setup Screen SettingsLAN TCP/IP Setup Address Reservation Manage the DHCP Server on the RouterUse Router as a DHCP Server  To reserve an IP address Set Up Address Reservation1. Select Advanced Setup LAN Setup 2. Clear the Use Router as DHCP Server check box To edit or delete a reserved address entry Quality of Service Priority Rules and Internet Access QoS SetupWi-Fi Multimedia Quality of Service for Wireless Traffic  To view, change, or delete a QoS rule  To enable QoS for Internet traffic and activate the QoS rules2. Select the Turn Internet Access QoS On check button Manage QoS RulesClick the Delete button to remove the QoS policy from the table 3. Click the Add Priority Rule button Create a QoS Rule for an Application or Online Game To create a QoS policy for an application or online game 3. Click the Add Priority Rule button Create a QoS Rule for a Router LAN Port3. Click the Add Priority Rule button Create a QoS Rule for a MAC Address To create a QoS policy for traffic from a specific MAC address  To edit or delete a MAC address on the MAC Device List2. Select the Turn Bandwidth Control On check box 3. Select the Enable Upstream QoS Optimized for Gaming check boxBandwidth Control  To set the maximum uplink bandwidth5. Click the Apply button 5. Security Keep unwanted content out of yourKeyword Blocking of HTTP Traffic Block Services Port Filtering Allow or Block Access to Your NetworkKeyword Blocking of HTTP Traffic  To set up keyword blocking To specify a trusted computer Block Services Port FilteringExempt a Computer from Blocking and Logging  To delete a keyword or domain To block services  To edit or delete an application or service from the Service Table  To schedule blocking Schedule BlockingSecurity Event Email Notifications  To set up email notifications4. Select ADVANCED Security Access Control Allow or Block Access to Your Network To set up access control 5. Select the Turn on Access Control check box 5. Select the View list of allowed devices drop-down list View or Add Allowed Devices Not Connected to the Network4. Select ADVANCED Security Access Control View or Add Blocked Devices Not Connected to the Network5. Select the View list of blocked devices drop-down list Manage your network 6. AdministrationUpgrade the Router Firmware View and Configure Logs Manage the Configuration File To check for new firmware and update your router Upgrade the Router Firmware To view the log View and Configure Logs To back up the router’s configuration settings Manage the Configuration FileBack Up Settings  To configure which actions are loggedErase Restore Configuration Settings To restore configuration settings that you backed up Do not interrupt the reboot processDo not interrupt the reboot process  To erase the configuration and restore the factory default settingsPort Forwarding and Port Triggering Configuration Concepts 7. Advanced SettingsAdvanced Wireless Settings Wireless Access Point AP Wireless Distribution System WDS To change advanced settings for your wireless network Advanced Wireless SettingsAdvanced Settings for Your Wireless Network  To configure and enable the wireless schedule Set Up a Wireless Schedule To change the WPS settings for your wireless network Set Up the WPS Settings2. Click the Set Up Access List button Set Up a Wireless Card Access List5. Optional Clear the Keep Existing Wireless Settings check box  To restrict access to your network to specific wireless devicesAdvanced Settings The Wireless Card Access List screen displays 3. Click the Add buttonThe Wireless Card Access Setup screen displays N300 Wireless Router WNR2000v4 To enable and configure AP mode Wireless Access Point AP8. Select the Turn Access Control On check box  To edit or delete a wireless device from the access listThe Wireless Access Point screen displays Wireless Distribution System WDS 2. Select the Enable Wireless Repeating Function check box Set Up the Base Station To set up the base station 1. Select Advanced Advanced Setup Wireless Repeating FunctionSet Up a Repeater 2. Select the Enable Wireless Repeating Function check box  To configure the router as a repeater1. Select Advanced Advanced Setup Wireless Repeating Function Remote Computer Access Basics Port Forwarding and Port Triggering Configuration ConceptsDestination port number Port Triggering to Open Incoming PortsPort Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering  To set up port forwarding Set Up Port Forwarding to Local Servers2. Click the Add Custom Service button Add a Custom Service To add a custom service 1. Select Advanced Setup Port Forwarding / Port Triggering To edit or delete a port forwarding entry Edit or Delete a Port Forwarding EntryApplication Example Make a Local Web Server Public  To make a local web server public Set Up Port Triggering To set up port triggering  To edit or delete a port triggering entry Dynamic DNS dynupdate.no-ip.com  To set up Dynamic DNS2. Select the Use a Dynamic DNS Service check box Static Routes  To set up a static route To edit or delete a static route Remote Management 2. Select the Turn Remote Management On check box  To set up remote management1. Select Advanced Advanced Setup Remote Management  To turn on Universal Plug and Play Universal Plug and PlayIPv6  To set up an IPv6 Internet connection type1. Select Advanced Advanced Setup IPv6 Requirements for Entering IPv6 Addresses IPv6 Auto Detect  To set up an IPv6 Internet connection through auto detection To set up an IPv6 Internet connection through auto configuration IPv6 Auto ConfigIPv6 6to4 Tunnel  To set up an IPv6 Internet connection by using a 6to4 tunnelThe screen adjusts IPv6 Fixed  To set up a pass-through IPv6 Internet connection To set up an IPv6 Internet connection with a fixed IPv6 address IPv6 Pass ThroughIPv6 DHCP  To set up an IPv6 Internet connection with a DHCP serverThe screen adjusts IPv6 PPPoE  To set up a PPPoE IPv6 Internet connection To start monitoring Internet traffic Traffic MeterNo Limit. No restriction is applied when the traffic limit is reached The Internet LED flashes green or amber Router Status and Usage Information Screen Router Information Pane Internet Port Pane Wireless Settings Pane Guest Network Pane8. Monitoring Monitor your router and network trafficMonitoring Router Status and Usage Information Screen To view router status and usage information Select Advanced N300 Wireless Router WNR2000v4LAN Port Router Information PaneInternet Port Pane  To display the Router Information pane Select the Advanced tab To view the traffic statistics Statistics To view the connection status Connection StatusDHCP Connection PPTP Connection Wireless Settings Pane To display the Wireless Settings pane Select the Advanced tab PPPoE Connection To display the Guest Network pane Select the Advanced tab Guest Network PaneQuick Tips Troubleshoot with the LEDs Cannot Log In to the Router 9. TroubleshootingCannot Access the Internet Changes Not Saved Wireless Connectivity Troubleshoot Your Network Using the Ping UtilitySequence to Restart Your Network Wireless SettingsNetwork Settings Quick TipsAll LEDs Remain Lit after Startup Power LED Is Off or BlinkingPower LED Stays Amber Troubleshoot with the LEDsThe WPS Push N Connect Button Blinks Amber Wireless LED Is OffInternet or LAN Port LEDs Are Off Cannot Log In to the Router Cannot Access the Internet To check the WAN IP address Troubleshoot Internet Browsing To troubleshoot a PPPoE Internet connection Changes Not SavedTroubleshoot a PPPoE Internet Connection Test the LAN Path to Your Router Wireless ConnectivityTroubleshoot Your Network Using the Ping Utility Wireless Signal StrengthRequest timed out Test the Path from Your Computer to a Remote DevicePinging IP address with 32 bytes of data Reply from IP address bytes=32 time=NN ms TTL=xxxCheck that your cable or DSL broadband modem is connected and functioning A. Supplemental Information Factory Settings Technical SpecificationsFeature Factory SettingsN300 Wireless Router WNR2000v4 Table 4. WNR2000v4 router factory default settingsTable 5. WNR2000v4 router specifications Technical SpecificationsN300 Wireless Router WNR2000v4 Table 4. WNR2000v4 router factory default settings continuedNumerics IndexN300 Wireless Router WNR2000v4 N300 Wireless Router WNR2000v4 N300 Wireless Router WNR2000v4 N300 Wireless Router WNR2000v4