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NETGEAR WNR2000-100FSS user manual Changes Not Saved, Troubleshoot a PPPoE Internet Connection

Models: WNR2000 WNR2000-100FSS

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Troubleshoot a PPPoE Internet Connection

N300 Wireless Router WNR2000v4

If your computer obtains its information from the router by DHCP, reboot the computer, and verify the gateway address.

•You might be running login software that is no longer needed.

If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that software after installing your router. If you use Internet Explorer as your browser, you might need to select Tools > Internet Options, click the Connections tab, and select Never dial a connection. Other browsers have similar options.

Troubleshoot a PPPoE Internet Connection

To troubleshoot a PPPoE Internet connection:

1.Start your browser, and select an external site such as http://www.netgear.com.

2.Access the router user interface at http://www.routerlogin.net.

3.Select the Advanced tab.

The Router Status screen displays.

4.On the Internet Port pane, click the Connection Status button.

For more information, see Connection Status on page 126. If the fields show valid information, including valid IP addresses, your PPPoE connection is up and working.

If any of the fields show incomplete information, or no valid IP address, you can attempt to reconnect by clicking the Connect button. The router continues to attempt to connect indefinitely.

If you cannot connect after several minutes, you might be using an incorrect service name, user name, or password. There might also be a provisioning problem with your ISP.

Note: Unless you connect manually, the router does not authenticate using PPPoE until data is transmitted to the network.

Changes Not Saved

If the router does not save the changes you make through the NETGEAR genie screens, check the following:

•When you enter configuration settings on a screen, always click the Apply button before you move to another screen or tab, or your changes are lost.

•Click the Refresh or Reload button in the web browser. The changes might have occurred, but the old settings might be in the web browser’s cache.

Troubleshooting

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NETGEAR WNR2000-100FSS user manual Changes Not Saved, Troubleshoot a PPPoE Internet Connection

Contents

User Manual N300 Wireless Router WNR2000v4N300 Wireless Router WNR2000v4 SupportCompliance TrademarksChapter 2 Getting Started with NETGEAR genie ContentsChapter 1 Hardware Setup Chapter 3 genie Basic SettingsChapter 5 Security Chapter 6 AdministrationChapter 7 Advanced Settings Chapter 4 genie Advanced HomeWireless Settings Pane Guest Network Pane Chapter 9 TroubleshootingChapter 8 Monitoring N300 Wireless Router WNR2000v4Appendix A Supplemental Information IndexN300 Wireless Router WNR2000v4 Cable Your Router Verify the Cabling 1. Hardware SetupUnpack Your Router Hardware Features Position Your Router Get to know your routerUnpack Your Router Hardware FeaturesPower LED Internet LED Wireless LED LAN LEDs WPS button and LED Front PanelN300 Wireless Router WNR2000v4 Hardware SetupDescription N300 Wireless Router WNR2000v4Hardware Setup Table 1. Front panel LED descriptions continuedHardware Setup Back PanelN300 Wireless Router WNR2000v4 Table 2. Back panel button, port, and connector descriptionsLabel Position Your Router To prepare your router for installation Cable Your Router Verify the Cabling Change the Password Password Recovery Router Setup Preparation Types of Logins and AccessNETGEAR genie Setup Use NETGEAR genie after Installation Upgrade Router Firmware Router Dashboard Basic Home ScreenUse Standard TCP/IP Properties for DHCP Router Setup PreparationTypes of Logins and Access Wireless Devices and Security SettingsBrowse to http//routerlogin.net NETGEAR genie SetupUse NETGEAR genie after Installation  To use NETGEAR genie to set up your routerUpgrade Router Firmware Basic screen Router Dashboard Basic Home Screen To change the default password that you use to log in to the router Change the Password2. Select the Enable Password Recovery check box Password RecoveryAdd Wireless Devices or Computers to Your Network  To set up password recovery To use WPS to join the wireless network Wi-Fi Protected Setup WPS MethodParental Controls Guest Network 3. genie Basic SettingsInternet Setup Basic Wireless Settings Attached Devices Your Internet connection and network To view or change the Internet setup Internet SetupDoes Your ISP Require a Login? Select either Yes or No Internet Setup Screen FieldsInternet IP Address Basic Wireless Settings To view or change basic wireless settings Wireless Settings Screen Fields Wireless NetworkSecurity Options WPA-PSK, WPA2-PSK, and WPA-PSK + WPA2-PSK Mixed Mode  To change the WPA wireless security option and passphrase To configure WPA/WPA2 Enterprise security WPA/WPA2 Enterprise2. Select the WPA mode WPA TKIP, WPA2 AES, or WPA TKIP + WPA2 AES  To configure WEP security Attached Devices Parental Controls  To set up Live Parental Controls 6. Click the Take me to the status screen button N300 Wireless Router WNR2000v4 genie Basic SettingsFigure 8. Sign in to your OpenDNS account screen Guest Network  To set up a guest network 1. Select Basic Guest Network5. Select a security option for the guest network Figure 9. genie Advanced Home screen Specify custom settingsSetup Wizard WPS Wizard Setup Menu WAN Setup 4. genie Advanced HomeN300 Wireless Router WNR2000v4 LAN Setup QoS SetupAdministration. For information, see Chapter 6, Administration Advanced Setup. For information, see Chapter 7, Advanced Settings To launch the Setup Wizard Setup Wizard To use the WPS Wizard WPS WizardSetup Menu genie Advanced Home N300 Wireless Router WNR2000v4WAN Setup WAN Setup Screen Settings To change the WAN settings Default DMZ Server Change the MTU Size  To set up a default DMZ server To change the MTU size LAN SetupLAN Setup Screen Settings LAN TCP/IP Setup To change the LAN settings Manage the DHCP Server on the Router Use Router as a DHCP ServerAddress Reservation  To reserve an IP address Set Up Address Reservation1. Select Advanced Setup LAN Setup 2. Clear the Use Router as DHCP Server check box To edit or delete a reserved address entry QoS Setup Wi-Fi Multimedia Quality of Service for Wireless TrafficQuality of Service Priority Rules and Internet Access  To view, change, or delete a QoS rule  To enable QoS for Internet traffic and activate the QoS rules2. Select the Turn Internet Access QoS On check button Manage QoS RulesClick the Delete button to remove the QoS policy from the table Create a QoS Rule for an Application or Online Game  To create a QoS policy for an application or online game3. Click the Add Priority Rule button 3. Click the Add Priority Rule button Create a QoS Rule for a Router LAN Port3. Click the Add Priority Rule button Create a QoS Rule for a MAC Address To create a QoS policy for traffic from a specific MAC address  To edit or delete a MAC address on the MAC Device List2. Select the Turn Bandwidth Control On check box 3. Select the Enable Upstream QoS Optimized for Gaming check boxBandwidth Control  To set the maximum uplink bandwidth5. Click the Apply button 5. Security Keep unwanted content out of yourKeyword Blocking of HTTP Traffic Block Services Port Filtering Allow or Block Access to Your NetworkKeyword Blocking of HTTP Traffic  To set up keyword blocking To specify a trusted computer Block Services Port FilteringExempt a Computer from Blocking and Logging  To delete a keyword or domain To block services  To edit or delete an application or service from the Service Table  To schedule blocking Schedule BlockingSecurity Event Email Notifications  To set up email notificationsAllow or Block Access to Your Network  To set up access control4. Select ADVANCED Security Access Control 5. Select the Turn on Access Control check box 5. Select the View list of allowed devices drop-down list View or Add Allowed Devices Not Connected to the Network4. Select ADVANCED Security Access Control View or Add Blocked Devices Not Connected to the Network5. Select the View list of blocked devices drop-down list Manage your network 6. AdministrationUpgrade the Router Firmware View and Configure Logs Manage the Configuration File To check for new firmware and update your router Upgrade the Router Firmware To view the log View and Configure Logs To back up the router’s configuration settings Manage the Configuration FileBack Up Settings  To configure which actions are loggedErase Restore Configuration Settings To restore configuration settings that you backed up Do not interrupt the reboot processDo not interrupt the reboot process  To erase the configuration and restore the factory default settingsPort Forwarding and Port Triggering Configuration Concepts 7. Advanced SettingsAdvanced Wireless Settings Wireless Access Point AP Wireless Distribution System WDSAdvanced Wireless Settings Advanced Settings for Your Wireless Network To change advanced settings for your wireless network  To configure and enable the wireless schedule Set Up a Wireless Schedule To change the WPS settings for your wireless network Set Up the WPS Settings2. Click the Set Up Access List button Set Up a Wireless Card Access List5. Optional Clear the Keep Existing Wireless Settings check box  To restrict access to your network to specific wireless devicesAdvanced Settings The Wireless Card Access List screen displays 3. Click the Add buttonThe Wireless Card Access Setup screen displays N300 Wireless Router WNR2000v4 To enable and configure AP mode Wireless Access Point AP8. Select the Turn Access Control On check box  To edit or delete a wireless device from the access listThe Wireless Access Point screen displays Wireless Distribution System WDS 2. Select the Enable Wireless Repeating Function check box Set Up the Base Station To set up the base station 1. Select Advanced Advanced Setup Wireless Repeating FunctionSet Up a Repeater  To configure the router as a repeater 1. Select Advanced Advanced Setup Wireless Repeating Function2. Select the Enable Wireless Repeating Function check box Remote Computer Access Basics Port Forwarding and Port Triggering Configuration ConceptsDestination port number Port Triggering to Open Incoming PortsPort Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering  To set up port forwarding Set Up Port Forwarding to Local Servers2. Click the Add Custom Service button Add a Custom Service To add a custom service 1. Select Advanced Setup Port Forwarding / Port TriggeringEdit or Delete a Port Forwarding Entry Application Example Make a Local Web Server Public To edit or delete a port forwarding entry  To make a local web server public Set Up Port Triggering To set up port triggering  To edit or delete a port triggering entry Dynamic DNS  To set up Dynamic DNS 2. Select the Use a Dynamic DNS Service check boxdynupdate.no-ip.com Static Routes  To set up a static route To edit or delete a static route Remote Management  To set up remote management 1. Select Advanced Advanced Setup Remote Management2. Select the Turn Remote Management On check box  To turn on Universal Plug and Play Universal Plug and Play To set up an IPv6 Internet connection type 1. Select Advanced Advanced Setup IPv6IPv6 Requirements for Entering IPv6 Addresses IPv6 Auto Detect  To set up an IPv6 Internet connection through auto detection To set up an IPv6 Internet connection through auto configuration IPv6 Auto ConfigIPv6 6to4 Tunnel  To set up an IPv6 Internet connection by using a 6to4 tunnelThe screen adjusts IPv6 Fixed  To set up a pass-through IPv6 Internet connection To set up an IPv6 Internet connection with a fixed IPv6 address IPv6 Pass ThroughIPv6 DHCP  To set up an IPv6 Internet connection with a DHCP serverThe screen adjusts IPv6 PPPoE  To set up a PPPoE IPv6 Internet connection To start monitoring Internet traffic Traffic MeterNo Limit. No restriction is applied when the traffic limit is reached The Internet LED flashes green or amber Router Status and Usage Information Screen Router Information Pane Internet Port Pane Wireless Settings Pane Guest Network Pane8. Monitoring Monitor your router and network trafficMonitoring Router Status and Usage Information Screen To view router status and usage information Select Advanced N300 Wireless Router WNR2000v4LAN Port Router Information PaneInternet Port Pane  To display the Router Information pane Select the Advanced tab To view the traffic statistics StatisticsConnection Status DHCP Connection To view the connection status PPTP Connection Wireless Settings Pane To display the Wireless Settings pane Select the Advanced tab PPPoE Connection To display the Guest Network pane Select the Advanced tab Guest Network PaneQuick Tips Troubleshoot with the LEDs Cannot Log In to the Router 9. TroubleshootingCannot Access the Internet Changes Not Saved Wireless Connectivity Troubleshoot Your Network Using the Ping UtilitySequence to Restart Your Network Wireless SettingsNetwork Settings Quick TipsAll LEDs Remain Lit after Startup Power LED Is Off or BlinkingPower LED Stays Amber Troubleshoot with the LEDsWireless LED Is Off Internet or LAN Port LEDs Are OffThe WPS Push N Connect Button Blinks Amber Cannot Log In to the Router Cannot Access the Internet To check the WAN IP address Troubleshoot Internet BrowsingChanges Not Saved Troubleshoot a PPPoE Internet Connection To troubleshoot a PPPoE Internet connection Test the LAN Path to Your Router Wireless ConnectivityTroubleshoot Your Network Using the Ping Utility Wireless Signal StrengthRequest timed out Test the Path from Your Computer to a Remote DevicePinging IP address with 32 bytes of data Reply from IP address bytes=32 time=NN ms TTL=xxxCheck that your cable or DSL broadband modem is connected and functioning A. Supplemental Information Factory Settings Technical SpecificationsFeature Factory SettingsN300 Wireless Router WNR2000v4 Table 4. WNR2000v4 router factory default settingsTable 5. WNR2000v4 router specifications Technical SpecificationsN300 Wireless Router WNR2000v4 Table 4. WNR2000v4 router factory default settings continuedNumerics IndexN300 Wireless Router WNR2000v4 N300 Wireless Router WNR2000v4 N300 Wireless Router WNR2000v4 N300 Wireless Router WNR2000v4