408 Troubleshooting

A user password is lost

There are four types of system user passwords:
•“Administrator user password” (page 408)
•“Operator user password” (page 408)
•“Root user password” (page 408)
•“Boot user password” (page 408)

Administrator user password

If you have lost the Administrator user password the only way to regain
access to the Nortel SNAS as the Administrator user is to reinstall the
software, using a console connection as the Boot user.
For more information, see “Reinstalling the software” (page 372).

Operator user password

If you have lost the Operator user password, log on as the Administrator
user and define a new Operator user password. Only the Administrator
user can change the Operator user password.
For more information, see “Changing another users password” (page 224)
.

Root user password

If you have lost the Root user password, log on as the Administrator user
and define a new Root user password. Only the Administrator user can
change the Root user password. For more information, see “Changing
another users password” (page 224) .

Boot user password

The default Boot user password cannot be changed, and can therefore
never really be lost. If you have forgotten the Boot user password, see
“Accessing the Nortel SNAS cluster” (page 381).
The reason the Boot user password cannot be changed is that, if you lost
both the Administrator password and the Boot user password, the Nortel
SNAS would be rendered completely inaccessible to all users except the
Operator, who does not have rights to make configuration changes.
The fact that the Boot user password cannot be changed is not a security
concern. The Boot user can only access the Nortel SNAS with a console
connection using a serial cable, and it is assumed that the Nortel SNAS
device is set up in a server room with restricted access.
Nortel Secure Network Access Switch
Using the Command Line Interface
NN47230-100 03.01 Standard
28 July 2008
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.