Nortel Networks The Nortel SNAS stops responding Telnet or SSH connection to the MIP, Console connection

Troubleshooting tips 407
>> Main# /cfg/sys/accesslist/add
Enter network address: <IP address>
Enter netmask: <network mask>
Try again to add the Nortel SNAS to the cluster using the join command
in the Setup menu.
The Nortel SNAS stops responding
Telnet or SSH connection to the MIP
When you are connected to a cluster of Nortel SNAS devices through a
Telnet or SSH connection to the MIP, your connection to the cluster can
be maintained as long as at least one Nortel SNAS device in the cluster is
up and running. However, if the particular Nortel SNAS that currently is in
control of the MIP stops responding while you are connected, you must
close down your Telnet or SSH connection and reconnect to the MIP.
After you reconnect, use the /info/contlist command to view
the operational status of all Nortel SNAS devices in the cluster. If the
operational status of one of the Nortel SNAS devices is indicated as down,
reboot that machine: On the Nortel SNAS device, press the Power button
on the back panel to turn the machine off, wait until the fan comes to a
standstill, and then press the Power button again to turn the machine on.
Log on as the Administrator user when the logon prompt appears and
check the operational status again.
Console connection
If you are connected to a particular Nortel SNAS device through a console
connection and the device stops responding, press the key combination
Ctrl+^, then press Enter. This takes you back to the login prompt. Log on
as the Administrator user and check the operational status of the Nortel
SNAS. Enter the command /info/contlist to view the operational
status of the device.
If the operational status of the Nortel SNAS is indicated as down, try
rebooting the device by typing the command /boot/reboot. You will be
asked to confirm your action before the actual reboot is performed. Log on
as the Administrator user and again use the /info/contlist command
to check if the operational status of the Nortel SNAS is now up.
If the operational status of the Nortel SNAS is still down, reboot the
machine. On the device, press the Power button on the back panel to turn
the machine off, wait until the fan comes to a standstill, andthen press the
Power button again to turn the machine on. Log on as the Administrator
user when the login prompt appears.
Nortel Secure Network Access Switch
Using the Command Line Interface
NN47230-100 03.01 Standard
28 July 2008
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