Desktop software installation, Resetting your Treo | Palm 680

C O M M O N Q U E S T I O N S

11

Desktop software installation

If you are having trouble installing the desktop software, you may have the wrong version of the software or some of your computer’s resources may be unavailable.

TIP The Palm Software Installation CD installs software that lets you synchronize using Palm® Desktop software or Microsoft Outlook for Windows. If you want to synchronize using a different personal information manager (PIM), you must install a third-party solution. Contact the PIM’s author or vendor to learn if software is available for your Treo 680.

Follow these steps to retry the installation.

1Make sure your computer profile includes administrator rights to install software. In large organizations, these are usually granted by the system administrator.

2Restart your computer.

3Quit any active applications, including virus scanners and Internet security applications.

4Make sure you’re installing the software from the Palm Software Installation CD that came with your new Treo 680.

Other versions of the desktop software may not work with your Treo 680.

5Insert the Palm Software Installation CD to restart the installation.

IMPORTANT Always use the same language for your Treo, your computer operating system, and your desktop software. Otherwise, you may lose information or have difficulty with synchronization. Support is not provided for mismatched language setups.

Resetting your Treo

Performing a soft reset

A soft reset is similar to restarting a computer. If your Treo is not responding or you have trouble synchronizing with your computer, a soft reset may help. All your

C H A P T E R

215

Image 221

Palm 680 manual Desktop software installation, Resetting your Treo, Performing a soft reset

Contents

Your Palm Treo Smartphone User Guide Intellectual Property Notices Contents Customizing phone settings What are all those icons? Page Third-party applications Error messages Hardware WelcomeWhat’s in the box? Documentation and software Palm warranty What do I need to get started? E L C O M E Setting up This chapter Front view Indicator light phone EarpieceTreo 680 overview Back view Top view Inserting the SIM card and battery A P T E R Charging the battery A P T E R Battery icon Maximizing battery life Turn down the screen brightness see Adjusting the brightness Adjusting call volume After you finish the call, press Power End to end the callMaking your first call Press Phone What’s my phone number? Setting up your computer for synchronizationVolume Side button Upgrading from another Palm OS device System requirements A P T E R A P T E R Info about compatibility with your Treo Installing the desktop synchronization software Palm Desktop software or Microsoft Outlook Connecting your smartphone to your computer Sync button Both locations Synchronizing information-the basicsInfo up-to-date and backed up A P T E R Moving around on your Palm Treo 680 smartphone This chapter Center Left Right Down Moving around the screen5-way includes the following buttons Learn to recognize the highlight. It can take two forms Highlighting and selecting itemsWay to move the highlight from one item to another Selecting menu items Accessing command buttonsHighlighting text To highlight Selecting options in a pick listWay Use the 5-way Option Return Shift/Find Menu Space Alt Using the keyboardBacklight Entering numbers, punctuation, and symbols Using the Alt key Entering other symbols and accented charactersPress Alt Press Up , Down , Right , or Left Symbols and accented characters Applications Messaging Using the quick buttonsOpening applications Web Using Applications ViewMemos Press Applications A P T E R A P T E R Your phone This chapter Waking up the screen and turning it off Turning your Treo 680 on and off Opening the Phone application Turning your phone on and off Press Send to make the call Dialing using the onscreen Dial PadMaking calls Dialing by contact name Press Send or Center to make the call Speed-dial favorite from other types of favorites To select from your call history list Dialing from a web page or messageTo select from your most recently dialed Receiving calls Setting up voicemail Using voicemailSend the call to voicemail Press Power Voicemail notification Enter your voicemail password using the keyboardListening to voicemail messages Press Phone Turns off the speakerphone when it is on What can I do when I’m on a call?When you make or receive a call, Active Call View appears Switching applications during a call Press Power/EndEnding a call Do one of the following Saving phone numbers To decline adding this number, select Cancel Select Add Contact When the Dial another call prompt appears, select YesMaking a second call Receiving a second call call waiting While the first call is active, make a second call Swap or press SendMaking a conference call Forwarding calls under certain conditions Forwarding all calls How many minutes have I used? Do any of the following Entering names and phone numbersAdding a contact Press Phone Select the Contacts tab After you enter all the information, select DoneSelect Edit Assigning a caller ID photo Assigning a caller ID ringtone Deleting a contact Customizing ContactsCreating a business card for beaming Select Select Business Card from the Record menu Viewing your SIM Phonebook Defining favoriteButtons Creating a speed-dial favorite button Creating other types of favorite buttons Editing a favorite button Deleting a favorite button Using a hands-free device Microphone Headset button Using a wired headset Connecting to a Bluetooth hands-free device Using a Bluetooth hands-free device Select Setup Devices Select Hands-free Setup Press Applications and select Prefs Select Hands-free Customizing advanced settings for your hands-free device Selecting ringtones Customizing phone settings Way Select the Volume pick list and select the volume levelCreating and managing ringtones Selecting Phone alert tones Select Done twice Customizing the Main tab in the Phone application Adjusting ringer volumeBarring calls Setting your dialing preferences Using TTY Manually selecting the wireless networkAlways dial +1 in front of the area Select Select Network from the Options menu Press Phone Select the Dial Pad tab Enter #*TTY Press Send What are all those icons? O U R P H O N E A P T E R A P T E R Your email and other messages This chapter How do I get started? Which email application should I use?VersaMail application New Zealand Vodafone NZ Brazil UOL Taiwan HiNet Umail Setting up VersaMail to work with common providers Setting up VersaMail to work with other providers Enter the subject and message text Creating and sending messages Red paper clip icon in the upper-right corner Attaching photos and videosFrom the Type pick list, select Photo/ Video Adding attachments to your messages From the Type pick list, select Sounds Attaching ringtonesAttaching other types of files Receiving and viewing messages Replying to or forwarding messages If a large incoming message is Truncated, select More Viewing attachments Press Menu Select Delete Old on the Message menu Deleting selected messages from the InboxDeleting messages by date Customizing your email settings Switching accountsScheduling Auto Sync Press Menu Select Options, and then select Preferences Select OK, and then select Get Mail Select Auto SyncSelecting alert tones Check the Alert me of new mail box Unread messages Imap accounts Attaching a signature to a message Message Format Sets the format for messages you retrieveSelect Signature Check the Attach Signature box Enter your signature information, and then select OK Creating and sending a text message MessagingPress Messaging Select New Select the To field to address the message Creating and sending a multimedia message Ringtones VideosSound clips Select New Receiving messages Viewing/playing a multimedia message Press Messaging Using links in messages Pics&Videos Sounds or Voice MemoSelect Message Details from the Message menu Arranging your messages Start a new chat Select a message and reply to it Deleting messagesChatting with Messaging Privacy Mode hide text Indicates Customizing your Messaging settings Press MessagingContinue an existing chat Select a Create new messages as Indicates Automatically collect MMS Show timestamps in chats IndicateDisplay my name in chat window as Selecting Messaging alert tones Text message Chat session What are all those icons? 106 Your connections to the web and wireless devices This chapter Optimized Mode Wide Page Mode Content without scrolling left or right. YouWeb browser Like Follow a link to another web Press Applications and select WebButtons on the 5-way to scroll in any direction Viewing bookmarks or saved pages Creating a bookmarkSaving a Arranging bookmarks and saved pages Editing or deleting a bookmark or savedSelect Edit Bookmarks from the Bookmarks menu Downloading files from a web Copying text from a web Streaming files from a webPlay Returning to recently viewed pages Customizing your web browser settingsFinding text on a web Select Find Text on Page from the Page menu Select General and set any of the following preferences Home Page Sets the page that appears when you select Set memory limit for storing pages Select Advanced and set any of the following preferences Applications and select Bluetooth Connecting your computer to the Internet through your TreoCreating a partnership between your Treo and your computer On your smartphone, press Accessing the Internet using a Bluetooth DUN connection Setting up your computer for a Bluetooth DUN connection Terminating a Bluetooth DUN Internet session Click Disconnect Connections with Bluetooth devices 122 Press Applications and select Bluetooth Select Bluetooth On Accepting a connection from another Bluetooth device 124 Your photos, videos, and music Camera Pictures & Videos Pocket Tunes Camera CameraTaking a picture Camera Select Camcorder Recording a video 129 Customizing your Camera settings Select the album that contains the picture you want to see Pictures & VideosViewing a picture Select the album that contains the video you want to see Viewing a videoViewing a slide show Select the album you want to view Copying a picture or video Sending pictures or videos Organizing pictures and videos Adding a picture to a contact entry Saving a picture as wallpaperRotating a picture Deleting a picture or video Viewing pictures and videos on your computer Pocket TunesSelect Delete Select Delete to confirm the deletion Press Applications and select pTunes Setting up Windows Media Player for MP3 Click the Setting pop-up menu Click the Import Using pop-up menuSetting up iTunes for MP3 Select MP3 Encoder Transferring music from a CD to your smartphone Applications and select pTunes Previous song Plays the previous song Select Rip MusicListening to music on your Treo Choose Previous Next Song Progress Indicator Play/Pause VolumeCreating a playlist Editing a playlist Press Applications and select pTunes Select Save List Your personal information organizer Calendar World Clock Tasks Displaying your calendar Calendar Creating an event Creating an untimed event Adding an alarm to an eventSelect OK Type of time units Number of time units Scheduling a repeating event Changing or deleting an event Color-coding your scheduleSelect the event you want to edit or delete Select Details Delete Removes the event from your calendar Select OK Select Day and set any of the following options Customizing display options for your calendar Select OK.s World Clock Adding cities Selecting citiesWorld Clock Setting task priority, due date, and other details Setting an alarmTasks Adding a task Checking off a task Alarm Set an alarm for this taskCategory Assign the task to a specific category Options Due Today, Last 7 Days, Next 7 Days, or Past Due Organizing your tasks Customizing Tasks Deleting a task 158 Your memos and documents Documents To Go Professional Memos Voice Memo Documents To Go Professional Opening a document MemosDocuments Creating a memo Deleting a memo Voice MemoImportant thoughts directly on your smartphone Creating a voice memo Voice Memo Listening to a voice memo Your application and info management tools This chapter Viewing and using the alerts Using Find Press Applications and select Calc Press Menu Switching between Basic and Advanced Calculator ModesCalculator Length Length conversions for metric and English values Selecting functions in Advanced Calculator Mode Installing bonus software from the CD Installing applicationsClick Install bonus software Installing applications from the Internet Installing applications from a computer Removing applications Press Menu Select Info on the App menu Viewing application infoManually deleting applications Sending info over a Bluetooth wireless connection Sending information with Bluetooth wireless technology Press Menu Select Send from the App menu Select Yes to receive the information or No to refuse it Beaming information Beaming an entry Beam Category Sends all entries in the current category To applications that cannot be beamed Beaming an applicationPress Menu Select Beam from the App menu Receiving beamed information Changing which applications sync Synchronizing information- advanced 180 Bluetooth Select Bluetooth On Setting up a Bluetooth connection for synchronization Synchronizing over a Bluetooth connection Select Setup Devices Select HotSync Setup Select Synchronizing over an infrared HotSync Connection Applications and select HotSync Click the HotSync Controls tab, and then select EnabledSelect Local Double-click the HotSync manager icon in the Palm folder Open the expansion slot door Using expansion cardsInserting an expansion card Opening applications on an expansion card Removing an expansion card Accessing items stored on an expansion card Highlight the application you want to copy Select Copy Formatting an expansion card Select Card Info 190 Your personal settings This chapter Setting system volume levels System sound settingsSilencing sounds Sounds Changing the screen font Display and appearance settingsAdjusting the brightness Prefs Setting display formats Select a color scheme from the list Select Done Aligning the screen to correct tapping problemsPress Applications and select Prefs Select Touchscreen Arranging applications by category Applications settingsPress Menu Select Category on the App menu Displaying applications by category Reassigning buttons Default Press Applications and select Prefs Select Default Apps Changing default applicationsLocking your Treo and info Select Done Locking your keyboard Keyguard Locking your phone Phone Lock Locking your screenSelect Keyguard Check any of the following boxes Locking your Treo Press Applications and select Security Select the Password boxSelect the Auto Lock Device box Select OK Do one of the following Hiding or masking all private entries Working with private entries Viewing all private records Select Lost PasswordYou can reveal all the entries you’ve hidden or masked Viewing private entries in a specific application Setting the date and time System settingsEntering owner information Press Applications and select Prefs Select Date & Time Select Power Optimizing power settings On a call, dim backlight after Connecting to a VPN 209 210 Common questions This chapter StartProgramsPalmSafe HotSync UpgradingOn your computer, click Your Mac username Documents Palm Users Delete all files from the original Backup subfolderLocate your user folder on your computer Performing a soft reset Desktop software installationResetting your Treo Performing a hard reset Performing a system reset Power/End Replacing the battery Press Power/End to turn off the screen Screen appears blank Screen Can’t find my user folder SynchronizationThere’s a blinking bell in the upper-left corner Make sure that HotSync manager is running What is the backup folder?Palm Desktop does not respond to a sync attempt Windows only Uninstall Mac Mac hard drive Applications Palm Users device name Synchronization starts but stops without finishing 224 My appointments show up in the wrong time slot after I sync Have duplicate entries in Microsoft Outlook after I syncSelect Desktop overwrites handheld, and then click OK Click HotSync manager in the taskbar and select Custom If you’re using Palm Desktop softwareUncheck the New events use time zones box if it’s checked Select Calendar Click Change Phone Signal strength is weakText of my memos is truncated after I sync My Treo won’t connect to the mobile network Hear my own voice echo Other person hears an echoMy voice is too quiet on the other end Hear static or interference Confirm all the following My Treo makes or answers calls when it’s in a bag or pocketHands-free devices 230 Documentation folder Can’t tell if data services are availableCan’t send or receive text messages Can’t send or receive multimedia messages My Treo won’t connect to the Internet Web Can’t access a web Secure site refuses to permit a transaction Try opening the web page again to see if it loads fasterAn image or map is too small on my screen Check all of the following My Bluetooth DUN connection isn’t working Making room on your Treo Applications See Customizing your web browser settingsThird-party Error messages 239 240 For a quick introduction Where to learn moreWhile using your Treo H E R E T O L E a R N M O R E Terms Edge Enhanced Data rates for GSM Evolution Gprs General Packet Radio ServiceFavorite HotSync manager Palm OS Palm Quick InstallPartnership Phone SIM Subscriber Identity Module card SMS Short Messaging ServiceSlide Streaming FCC Notice Regulatory information FCC Radiofrequency Emission What biological effects can be caused by RF How can I obtain the Specific Absorption Rate SAR value for Do hands-free kits for wireless phones reduce risks from E G U L a T O R Y I N F O R M a T I O N What is FDAs role concerning the safety of wireless What research is needed to decide whether RF exposure from What about wireless phone interference with medical Who funds and carries out research on the biological effects Static Electricity, ESD, and Your Palm Device Précautions dusage de votre téléphone mobile Specifications Specification S 32F to 104F 0C to 40C To 90% relative humidity RH Specification S 110 IndexAccounts 208 50, 194 Events 146111 168 Album list 131, 133 199 Installing 170-171178 173-174 208 124 Bookmarks 111-113123 194 175 169 198147, 148 displaying events 73 opening 36, 73 overview 150 224 179, 180, 181 Clock 152Tasks and 155, 156 196 118 174171 232 Cookies 109, 116 For 52243 205 Delete command 90, 135 Delete confirmation messages Delays 203 201 Video clips 129, 134Discovery 121, 122 121 175 176 145 Accessing 81-95, 208 adding multiple recipients162 161 Passwords 49, 203 Setting up 81, 83, 84Errors 223, 228 130 172 189186, 236 removing 186 renaming 188 sending attachments to Favorites tab 45 FDN list 195 170115 Contacts 44, 58 Connecting to smartphone Full charge batteryHotSync manager icon 179 HotSync Setup button Groupware Downloading 113 saving Icons 75, 140, 197 Ignore buttonImporting Storing 18, 165, 185 ITunes 136, 138 221 Memory 117, 149 Lock icon 110, 133, 172173 Phone 104 102-104Messaging 79 Creating 95, 97 79, 87 Services 1, 95133 95, 231 Adding 58, 149, 155 storing Network connection icon Network PreferencesNew button 226 Operating systems PCs 17 Optimized Mode browser 109245 206 136 64, 67199, 202 44, 57 Getting device Opening 36 Receiving 47Making 43-46, 51 Buttons for Downloading Placing on hold 50 Grouping Pausing 114, 130 PINs 201Stopping 100, 141 Precautions 247, 257 Music 114, 140 Radians Radio frequency emissions 247 System sounds 193 tasksProtocol pick list 84 proxy servers 117 pTunes icon 233 Email 90 Resets 213, 215-217Photos 128, 134 155 127 Save as Wallpaper command29, 30 ringer Saving Email 86, 99 198 Text 29, 100 Passwords 49, 203Photos 86, 128 Contacts 45, 58 Resetting 203 Silent alarm 70, 71, 152Box 73 157 193 236 246 Screen 151Sounds 97, 152 Information 18, 165 Offline 181, 182 caution for 18 changing defaults forTabs 43, 52 Tasks Tasks list 145, 155, 156 157 150Sending 47, 48, 95 231 122 172 Upgrades 17-20, 62121, 123 Time zones 147, 206 Viewing 130, 132, 136 View By pick list 198 viewing Troubleshooting86-87 Playing Visibility pick list 123, 175 voice captions Accessing 109, 110 Accessing 109, 111234 115 112 137, 139, 140 viewing multimedia on 136 N D E