COMMON QUESTIONS
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info is retained when you perform a soft
reset.
1Remove the battery from your
smartphone, and then reinsert it.
Don’t know how? See Replacing the
battery.
NOTE The reset begins when you reinsert
the battery.
2At the end of the soft reset, Date &
Time Preferences appears. Select
Done.
Performing a system reset
A system reset, also called a safe or warm
reset, tells your Treo to stop what it’s doing
and start over again without loading any
system extras. If your Treo loops or freezes
during or after a soft reset, a system reset
may help. Performing a system reset can
release your Treo from an endless loop so
that you can uninstall a third-party
application that may be causing
thelooping.
1Remove the battery from your
smartphone, and then reinsert it.
Don’t know how? See Replacing the
battery.
2When the Palm logo appears, press and
hold Up until the black status bar at
the bottom of the screen fills and
disappears, and then release Up .
3Delete the third-party application that
you suspect is causing the problem.
4Perform a soft reset. The wireless
features of your smartphone are not
available until youcomplete this step.
Performing a hard reset
A hard reset erases all information and
third-party software on your Treo. Never
perform a hard reset without first trying a
soft reset, a system reset, and trying to
resolve third-party software issues. (See
Third-party applications for suggestions on
diagnosing third-party software issues.)
After a hard reset, you can restore
previously synchronized information the
next time you sync.
IMPORTANT If you set a password on
your smartphone, performing a hard reset
reformats your smartphone. This is a more
severe form of a hard reset, which