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C O M M O N Q U E S T I O N S

C H A P T E R

Mac: Find the Palm folder on your Mac hard drive. Double-click the HotSync manager icon in the Palm folder. In the Connection Settings panel, set the Local Setup port to Palm USB.

3Synchronize. If the synchronization is successful, you do not need to complete the remaining steps.

4Perform a soft reset (see Performing a soft reset).

5Synchronize. If the synchronization is successful, you do not need to complete the remaining steps.

6If problems persist and you’re synchronizing through a USB hub, try connecting the sync cable to a different USB port or directly to your computer’s built-in USB port.

7Synchronize. If the synchronization is successful, you do not need to complete the remaining steps.

8Check the multi-connector on the bottom of your smartphone for debris or

discoloration. Carefully clean the connector by dipping a cotton swab in some rubbing alcohol and gently wiping the metal contacts on the connector. Try to sync again.

9Check the connector on the USB sync cable for integrity and cleanliness. Make sure the pins on the connector are straight, protruding, and not damaged. If the cable appears to be damaged, stop here and locate another USB sync cable.

10WINDOWS ONLY Uninstall

Palm Desktop software. Click Start, select Settings, select Control Panel, select Add or Remove Programs, select Palm Desktop software, and then click Change/Remove.

NOTE Mac computers do not provide an option for uninstalling Palm Desktop software. Contact Technical Support if the problem persists after completing step 7.

11Reboot your computer.

12Reinstall Palm Desktop software from the Palm Software Installation CD that came with your Treo 680.

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Palm 680 manual Windows only Uninstall