C O M M O N Q U E S T I O N S

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removes all your information, and restores your formats, preferences, and other settings to the factory default settings.

TIP Some third-party applications do not create a backup on your computer when you synchronize. If you perform a hard reset, you may lose data in these applications and you will need to reinstall the application after the hard reset. Please contact the application’s developer to find out which data is backed up during synchronization.

1Remove the battery from your smartphone, and then reinsert it.

Don’t know how? See Replacing the battery.

2When the Palm logo appears, press and

hold Power/End until the black status bar at the bottom of the screen fills and disappears, and then release

Power/End .

3When the Erase all data? prompt appears, press Up to confirm the hard reset.

IMPORTANT If a Reformatting in progress message appears, do not touch

your smartphone until the process is complete. This may take up to 10 minutes.

4When the language selection screen appears, select the same language you selected for your desktop software.

IMPORTANT Always use the same language for your Treo, your computer operating system, and your desktop software. Otherwise, you may lose information or have difficulty with synchronization. Support is not provided for mismatched language setups.

5(Optional) If you want to confirm that the hard reset was successful, press

Applications and select HotSync . If you see your device name in the upper-right corner, the hard reset was not successful.

Replacing the battery

Your Treo 680 comes with a replaceable battery. Be sure to use a replacement battery that is recommended or sold by Palm and is compatible with the Treo 680.

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Palm 680 manual Replacing the battery, Power/End