Synchronization starts but stops without finishing

TIP The HotSync Log can give you information about your most recent synchronization.

Windows: Right-click the HotSync manager icon in the taskbar in the lower-right corner of your computer screen, and then select View

Log.

Mac: Open Palm Desktop software. From the HotSync menu, select View Log.

If you upgraded from a previous Palm OS® device or received a system error, such as Sys0505, there may be conflicts with software on your smartphone.

1Locate your Backup subfolder and rename the folder (for example, BackupOld).

Windows: C:\Program Files\Palm\<device name>

Mac: <Mac hard drive> : Applications

: Palm : Users : <device name>

NOTE Can’t find a Palm folder in Program Files? Then look for a palmOne or Handspring folder instead. For more info, see I can’t find my user folder.

 

C O M M O N Q U E S T I O N S 11

2

Synchronize.

H A P T E R

C

3 If the problem is resolved, begin

 

 

reinstalling your third-party applications

 

 

one at a time by double-clicking a single

 

 

file in the original Backup subfolder that

 

 

you renamed, and sync after each

 

 

application you install. If the problem

 

 

recurs, delete the last application you

 

 

installed and report the problem to its

 

 

developer.

 

4

WINDOWS ONLY If the Windows

 

 

New Hardware Wizard appears, the

 

 

synchronization process may be timing

 

 

out before the wizard completes its job.

 

 

Follow all instructions in the New

 

 

Hardware Wizard, and then sync again.

 

5

WINDOWS ONLY Uninstall

 

 

Palm Desktop software. Click Start,

 

select Settings, select Control Panel, select Add or Remove Programs, select Palm Desktop software, and then click Change/Remove.

NOTE Mac computers do not provide an option for uninstalling Palm Desktop software. Contact Technical Support if the problem persists after completing step 3.

6Reboot your computer.

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Palm 680 manual Synchronization starts but stops without finishing, Mac Mac hard drive Applications Palm Users device name