Palm Zire 72 manual Can’t synchronize my handheld with Microsoft Outlook, Perform a soft reset

CHAPTER 29 Common Questions

When I tap to synchronize, nothing happens on Palm Desktop software, and my handheld times out.

•Perform a soft reset.

•Make sure that HotSync manager is running on your computer.

•Make a copy of the folder containing your information. This folder is named with either your full username or a shortened version of the name. Uninstall and then reinstall Palm Desktop software.

•Turn on your handheld, and go to the Home screen. Select HotSync , and then tap Local.

I can’t synchronize my handheld with Microsoft Outlook.

WINDOWS ONLY

NOTE If you choose to synchronize your handheld with Outlook, information from Contacts, Calendar, Tasks, and Memos is synchronized with Outlook. Other information, such as photos, videos, voice memos, and notes, is synchronized with Palm Desktop software.

•Click the HotSync Manager icon and select Custom. Check the following:

•Make sure that you have the correct username selected from the drop-down list.

•Make sure that the applications you want are set to synchronize the files. If not, select each application, click Change, and then choose Synchronize the files.

•Make sure that the correct application name is selected. For example, the older version of Calendar was called Date Book. If you have upgraded from an older handheld, make sure that that Calendar is set to Synchronize the files, and Date Book is set to Do Nothing.

•If you synchronize your handheld with more than one computer, click Settings and select Enable synchronization to multiple PCs for each application you want to synchronize. This helps avoid duplicating the same information on a single computer.

NOTE Click the Set as default check box to use this setting each time you synchronize.

Otherwise, it applies during the next synchronization only.

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