9. Help
The handset stops working while being used.
LPlace the handset on the base unit, and disconnect the power cord to reset the unit. Connect the power cord, and try again.
I cannot store an item in the navigator directory.
LYou cannot store an item in the directory:
–while the handset is in the talk, or intercom mode.
–while the base unit is in use.
LDo not pause for over 1 minute while storing.
While storing an item in the navigator directory, the handset starts to ring.
LTo answer a call, press {TALK} or {SP- PHONE}. Storing will be canceled. Store the name and number again.
Icannot redial by pressing {REDIAL/PAUSE}.
L If the last number dialed was more than 32 digits long, the number will not be redialed correctly.
The handset beeps intermittently and/or “Recharge” is displayed and 01 234 flashes.
LCharge the battery fully (page 18).
I charged the battery fully, but “Recharge” is still displayed and 01 234 continues to flash.
LClean the charge contacts and charge again
(page 18).
LIt is time to replace the battery (page 15).
I cannot receive documents by pressing {*}{#}{9} on the handset.
LYou must set the remote fax activation to ON (feature #41 on page 62) beforehand.
LPress {*}{#}{9} firmly. A single beep will be heard.
LThe memory is filled with received documents due to a lack of recording paper or a recording paper jam. Install paper or clear the jammed paper.
The handset display is blank.
LCharge the battery fully (page 18).
The handset display exits the Caller ID list while viewing caller information.
LDo not pause for over 1 minute on the handset while searching.
9.3.4 Fax – sending
I cannot send documents.
LThe other party’s fax machine is busy or has run out of recording paper. Try again.
LThe other party’s machine is not a fax machine. Check with the other party.
LThe other party’s fax machine rings too many times. Send the fax manually (page 40).
I cannot send a fax overseas.
LUse the overseas transmission mode (feature #23 on page 61).
LAdd two pauses at the end of the telephone number or dial manually.
The other party complains that letters on their received document are distorted or not clear.
LIf your line has special telephone services such as call waiting, the service may have been activated during fax transmission.
Connect the unit to a line that does not have these services.
LAn extension telephone on the same line is off the hook. Hang up the extension
telephone and try again.
LTry copying the document with this unit. If the copied image is clear, there may be something wrong with the other party’s machine.
The other party complains that smudges or black lines appear on their received document.
LThe glass or rollers are dirty with correction fluid, etc. Clean them (page 77). Please do not insert the document before correction fluid has dried completely.
9.3.5 Fax – receiving
I cannot receive documents.
LWhen you have a single telephone line and subscribe to a voice mail service, you must also subscribe to a Distinctive Ring service
(page 47).
LThe ink film is empty. Replace the ink film with a new one (page 13).
I cannot receive documents automatically.
LThe receiving mode is set to TEL mode. Set to TAM/FAX mode (page 45) or FAX ONLY mode (page 46).
For Fax Advantage assistance, call | 71 |
