Useful Information

Troubleshooting

If the handset display shows error messages, see “If the Following Appear on Your Display...” (p. 60) for the Cause & Remedy.

Problem

Cause & Remedy

No link to base.

L You are too far from the base unit. Walk closer to the

Move closer to

base unit.

base, try again.” is

L Confirm the base unit’s AC adaptor is plugged in.

displayed and an alarm

L Raise the base unit antenna.

tone sounds.

L If the above remedies do not solve the problem, the

 

handset may have lost communication with the base

 

unit. Register the handset again (page 45).

 

 

Static, sound cuts in/out,

L Move the handset and base unit away from other

fades. Interference from

electrical appliances.

other electrical units.

L Walk closer to the base unit.

 

L Raise the base unit antenna.

 

L If your unit is connected to a telephone line with DSL

 

service, we recommend connecting a noise filter

 

between the base unit and the telephone line jack.

 

Contact your DSL provider for details.

 

 

The handset and/or base

L The ringer volume is turned off. Set to high, medium, or

unit does not ring.

low (page 39).

 

 

The handset display is

L If the handset display is blank, fully charge the battery

blank.

(page 10).

 

 

You cannot program any

L Programming is not possible while the handset and/or

function items.

base unit is being used.

 

L Do not pause for over 60 seconds while programming.

 

L Walk closer to the base unit.

 

L While another user is listening to messages or the

 

Answering System is handling a call, you cannot

 

program. Try again later.

 

 

While programming or

L A call is coming in. To answer the call, press {C}, {s}

searching, the handset

or {SP-PHONE}. Start again from the beginning after

starts to ring and the

hanging up.

program/search stops.

 

 

 

For assistance, please visit http://www.panasonic.com/consumersupport

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Panasonic KX-TG2388 operating instructions Troubleshooting, Base, try again. is