Troubleshooting, SP-PHONE, or | Panasonic KX-TG2970 guide

Troubleshooting

Problem	Cause & Remedy

While programming or	• A call is coming in. To answer the call, lift the
searching, the unit starts to	base unit handset, or press [DIGITAL
ring and stops the program/	SP-PHONE],[ ] or [		]. Start again from


search.	the beginning after hanging up.

You cannot make an intercom/ • If more than one other unit is in use, you may

outside call.	not be able to make a call. Try again later.
	• Your cordless handset is in the remote
	operation mode (p. 57). Exit by pressing
	[OFF].
	• The cordless handset you called is too far
	from the base unit.

The base unit or cordless handset does not display the caller’s name and/or phone number.

•You need to subscribe to Caller ID.

•Other telephone equipment may be interfering with your phone. Disconnect it and try again.

•Other electrical appliances connected to the same outlet may be interfering with Caller ID.

•Telephone line noise may be affecting Caller ID.

•The caller requested not to send his/her information. See page 33.

•If a call is being transferred to you, the Caller ID information will not be displayed.

•If a (separate) Caller ID box is connected between the unit and the telephone wall jack, disconnect the Caller ID box or plug the unit directly into the wall jack.

•If the unit is connected to a telephone line with DSL service, the unit may not display caller’s name and/or phone number properly. We recommend connecting a noise filter (contact your DSL service provider) to the telephone line between the base unit and the telephone line jack.

The base unit or cordless handset cannot automatically edit the Caller List/incoming phone numbers.

•The Caller ID Number Auto Edit feature is turned off. Turn it on (p. 37) and try again.

•You need to lift the base unit handset, or press [DIGITAL SP-PHONE], [ ] or [ ] after editing the number.

The display exits the Caller List or phone book.

•Do not pause for over 60 seconds while searching.

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Panasonic KX-TG2970 operating instructions Troubleshooting, SP-PHONE, or

Contents

Model No. KX-TG2970 Pulse-or-tone dialing capability Charge the battery for 6 hours before initial useGHz Expandable Cordless Answering System Copyright Accessories includedAttach your purchase receipt here Base Unit Location/Noise Battery ChargeFor Best Performance Trademarks Contents Contents Location of Controls Base unit Charger unit Location of ControlsCordless handset Conf Conference/FUNCTION Navigator keys How to use the navigator keys/soft keysLighted handset keypad Cordless handset soft keys Backlit LCD displays DisplaysBase unit Cordless handset Installation Connections To replace the battery InstallationInstalling the Battery in the Cordless Handset Display prompt Battery strength Installation Battery ChargeBattery strength Recharge Operation Operating time Battery informationBattery replacement Telephone Programmable SettingsHow to select a function item from the menu Programming Guidelines Base Unit Handset Useful information Programmable SettingsTone Programmable Settings Function Menu Table Remote code Call monitoring p To the ADT security services Telephone Programmable Settings Date and Time Base UnitFor Caller ID service users p Date and time Set dial mode Or , then press Scroll to Set tel line by pressing or Set line modeThen press Scroll to Set line mode by pressing Or , then press Select a or B by pressing or Off ? Ringer settingRinger volume Then press Select the desired tone by pressing or Programmable Settings Ringer Tone HandsetOr , then press Scroll to Ringer tone by pressing or Press the soft key Save , then press OFF Programmable Settings Auto Talk Handset Low To record a greeting message Preparing the Answering SystemGreeting Message Base Unit To review the greeting Caller’s Recording Time Base Unit 3minPreparing the Answering System Pre-recorded greeting Toll saver Preparing the Answering System Number of Rings Base UnitSelect the number of rings by pressing or Registration for Additional Handsets Base Unit & Handset KX-TG2970 Making Calls Using the Base Unit Base UnitTo adjust the handset/speaker volume during a conversation To have a hands-free phone conversation To dial after confirming the entered number 3334444Making Calls To redial the last number dialed Making Calls Using the Cordless Handset Handset To adjust the receiver/speaker volume while talking To redial using the redial list Memory Redial Clarity Booster feature Answering Calls Auto Talk Caller ID Service Display Meaning Press or to enter the Caller List Using the Caller ListViewing the Caller List Base Unit Handset What √ means TURNER,CINDY Scroll to the desired caller by pressing or To call the edited number Scroll to the desired caller by pressingPress the soft key Base unit Lift the handset or press Digital SP-PHONE Or , then press Scroll to Caller ID edit by pressing To turn on or off Caller ID Number Auto Edit featureCaller ID edit Or , then press Select Off or On by pressing or Base Unit Handset Press again OFF To erase a specific caller To erase all entriesAgain 5557654321 Phone BookTom Storing Names and Numbers Base Unit Handset If you make a mistake while entering a name or number Phone BookSelecting characters to enter names For example, to enter Tom To search for a name by initial FrankPhone Book Dialing from the Phone Book Base Unit Handset Index table Keys 555 Jane456-7890 To copy one phone book item to another unit CompletePhone Book Copying Items in the Phone Book Handset Or , then press Scroll to Copy all items by pressing To copy all of the items in your phone book to another unitCopy all items Or , then press Select the destination extension number by Making Intercom Calls IntercomCalling Base Press LOCATOR/INTERCOM/TRANSFER Press , or Hold Intercom IntercomAnswering Intercom Calls During an intercom call From the cordless handset to the base unit Transferring a Call Base Unit HandsetFrom the base unit to the cordless handset From a cordless handset to another cordless handset To complete the transfer, press OFF Transferring a CallQuick call transfer To join a conversation Call Share Base Unit Handset Conference CallsCall Share During a call, press Hold Intercom Muting Your Conversation Base Unit Handset Special FeaturesFor Call Waiting Service Users Base Unit Handset Temporary Tone Dialing Incoming call Special FeaturesIncoming Call Tone Base Unit Handset Or , then press Scroll to Incoming call by pressing 700ms Selecting the flash time use either Base Unit or HandsetSet flash time Then press Scroll to Set flash time by pressing Press Answer on to turn on the Answering System Setting the Unit to Answer Calls Base UnitAutomatic Answering Operation Automatic Answering Operation To turn the Call Monitoring feature off on the base unitTo turn this feature on, select On in step Monitoring incoming calls Press Playback Listening to MessagesTo play back messages Voice menu Received callsTo end remote operation, press OFF To turn the Answering System on Listening to Messages During playback Erasing all messages Erasing MessagesErasing a specific message Interrupting remote operation Press Hold TransferPress 9 to hang up the call Remote Operation from a Touch Tone Phone Summary of remote operation Press Save Press Stop Or , then press Scroll to Remote code by pressing orEnter a 2-digit remote code To check the remote code, repeat steps 1 to Remote Operation from a Touch Tone Phone Voice Menu Answering Skipping the greeting Direct commandsTurning on the Answering System Optional Headset Connecting an optional headsetBelt Clip To attach the belt clip To remove the belt clip Tab holds the handset Wall MountingPull down the handset hook until it locks, so Wall Template for the Charger unit Wall Mounting Deregistration Canceling Registration/Re-registrationCanceling the Handset Registration Handset Telephone Invalid If the Following Appear on Your DisplayBusy Phone book full If the Following Appear on Your Display Later SECURITYinactive Registered Telephone System TroubleshootingProblem Cause & Remedy Troubleshooting SP-PHONE, or Troubleshooting Answering System General Charge for 6 HRS Important Safety Instructions Important Safety Instructions FCC and Other Information FCC and Other Information FCC RF Exposure Warning Index Caller ID Number auto edit Index Transferring a call Specifications Energy StarPage Page Panasonic Limitation For your future reference For product serviceWhen you ship the product