Troubleshooting

Information Codes

When something unusual occurs, the display may show one of the Information Codes listed below. These will help you to identify and correct the problem.

Info.

Meaning

Action

Page

Code

 

 

 

 

 

 

 

001

Recording paper jammed when feeding from the 1st

Remove the jammed paper.

135

 

cassette.

 

 

 

 

 

 

002

Recording paper jammed when feeding from the 2nd

Remove the jammed paper.

135

 

cassette.

 

 

 

 

 

 

007

Recording paper did not completely exit out of

Remove the Toner Cartridge and remove the

135

 

machine.

jammed paper.

 

 

 

 

 

008

Paper cassette is opened while paper is feeding.

Remove the jammed paper and close the

135

 

 

cassette.

 

 

 

 

 

010

No recording paper.

Load the recording paper.

18

 

 

 

 

011

Recording Paper Cassette is not loaded properly.

Install the Recording Paper Cassette.

--

 

 

 

 

017

Incorrect paper size loaded in the Paper Cassette.

Load the Paper Cassette with proper paper

20

 

 

size (A4, LTR or LGL).

21

 

 

 

 

030

Document is misfeeding.

1. Reload the document properly.

41

 

 

2. Remove the document jam.

136

 

 

3. Adjust ADF.

140

 

 

 

 

031

Document paper is too long or jammed.

1. Reload the document properly.

41

 

Document length exceeds 78.8 inches (2 meters).

2. Remove the document jam.

136

 

 

 

 

041

Out of toner.

Replace the Toner Cartridge.

16

 

 

 

 

043

Toner is getting low.

 

 

 

 

 

 

045

Toner Cartridge is not installed.

Install the Toner Cartridge.

16

 

 

 

 

060

Printer Cover is open.

Close the Printer Cover.

--

 

 

 

 

061

ADF Door is open.

Close the ADF Door.

--

 

 

 

 

400

During initial handshake, receiving station did not

1. Check with the other party.

--

 

respond or communication error occurred.

2. Reload the document and send again.

 

 

 

 

 

401

Remote station required a Receiving Password to

Check the remote station.

--

 

receive the document.

Program your ID Number (Fax Telephone

 

 

Remote station does not have Confidential Mailbox.

Number). (See page 29)

 

 

Remote station requires the sending unit’s ID Number.

 

 

 

(Fax Telephone Number)

 

 

 

 

 

 

402

During initial handshake, communication error

Reload the document and send again.

--

 

occurred.

 

 

 

 

 

 

403

No polling capability at the remote side.

Ask remote side to set "POLLED=ON".

--

 

 

 

 

404/405

During initial handshake, communication error

Reload the document and send again.

--

 

occurred.

 

 

 

 

 

 

406

Transmission Password does not match.

Check the password or the telephone number

100

 

Receiving Password does not match.

in One-Touch or Abbreviated station.

102

 

Received from an unauthorized station in Selective

 

103

 

Reception mode.

 

 

 

 

 

 

407

No confirmation from the receiving station for the

Wait a few minutes and send again.

--

 

previous page sent.

 

 

 

 

 

 

408/409

Remote side confirmation of previous page is illegible.

Wait a few minutes and send again.

--

 

 

 

 

410

Communication aborted by the transmitting side.

Check with the other party.

--

 

 

 

 

411

Polling password does not match.

Check the polling password.

73

 

 

 

 

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Panasonic UF-780/790 operating instructions 132, Information Codes, Info Meaning Action Code