Often, this is not actually the case. Many brand new Pronto owners report this problem during the first few charges, but find it disappears after a short time. Give it a week or two, the problem should stop.
If you experience this for a longer time span, try pressing the RESET button on the back of the remote. You may also try reseating the battery. Both of these solutions have been found to also correct another situation where the remote insists the battery is dead even when it is fully charged.
If your problem continues, try cleaning the remote and battery pack's contacts with an abrasive erasor.
The following applies to the remote models excluded above:
Like with the older dock design, a blinking light on the dock for the ProntoPro or RAV−2000 indicates some sort of problem. This could be a charging problem or a communications problem.
If your remote is not taking a charge, take a close look at the fine pins on the docking station and ensure that none are bent, covered in dirt or corroded. Also look at the remote's connector for similar problems. Blowing out both connectors with compressed air may help the problem. Also ensure that you are docking the remote correctly, and not forcing it.
A few individuals (including myself) have discovered a ProntoPro, left sitting in the charging station, with the charger's lights blinking. The remote has become extremely hot to the touch and the charger will not shut off. No permanent damage has occurred from this experience, and the remote does not appear to get hot enough to cause a hazard, however if this occurs you should immediatly remove it from the charger and allow it to cool. In my case, the problem happened once and has not repeated in several years since.
A5−06 I already have a docking station, can I buy another rechargeable battery?
This tip only applies to black & white remotes:
The answer is yes −− see the price list posted in section A6. Unfortunately, you may pay nearly as much as the street price for the battery and station. Remember that you can use your own rechargeable AA batteries, albeit not with the docking station.
A5−07 My ProntoPro's docking station is dead. Help!
This tip only applies to docking stations with a multi−pin latching connector:
First, make sure that the basics are covered: that your AC/DC converter is operating properly, that the cables and connectors are good, and that you have the remote seated properly in the station. If everything checks out, then an internal fuse might have blown.
Remove the four screws hidden under the station's feet, and gently pry the top case half off of the bottom. There are three plastic latches that need to be detached before the two halves will separate. The fuse is found in the top left corner of the circuit board. It is 125 volts, 1/2 amp. Remove it and take it to an electronics repair shop to find an exact replacement.
RC: Philips Pronto & Marantz RC5000 Unofficial FAQ | 20 |
