Chapter 6: Troubleshooting
This Chapter describes basic troubleshooting and the system logs that may assist you in troubleshooting problems. If you have any questions about troubleshooting your system, please contact Pinnacle Technical Support.
Logs
There are three system logs. The ConnectPlus 1000 gateway and the TCS use elogger, which places log files in the directory C:\FSC\Logs. This log contains most information about system- wide problems such as Ethernet, Fibre Channel, file system, or system resource problems. There are also two logs associated with each file transfer:
•transfer id number.log contains a series of status codes describing the transfer. Each state the transfer enters is logged to the end of this file (e.g., “ACCEPTED”, “Transfer in Progress”, “Job is done”). If the state is a failure state, it may be followed by additional information and debugging suggestions, separated by “”. If no such information is available, check Table 1 below for the extended description.
•info_transfer id number.log contains a list of the actual commands sent to each FTP server involved in the transfer, for a normal transfer. For transfers using
These file transfer logs are located in C:\Program Files\Pinnacle
Table 1: Transfer Log Status Codes | |
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Status | Description |
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ERROR: job not found | A job ID was requested that is ether less than 0 or greater |
| than the amount of jobs started yet, and is not identified |
| as a valid job by the Transfer Control System (TCS). |
| Probable cause: The getStateOverview function of the |
| MMG client requested more jobs than the TCS has |
| registered. |
|
|
ERROR: source file couldn’t be | The TCS checks if the source file for a transfer is on the |
found on source host | source host. If it’s not, the job is reported as having this |
| state. |
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|
ERROR: destination file already | The TCS has checked source and destination files for a |
exists | transfer, and the destination file already exists. Job |
| execution cannot continue. |
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