Pinnacle Design 37T100105 manual Transfer from Liquid blue to MSS Fails, Reason, Resolution

Chapter 6: Troubleshooting

Transfer from Liquid blue to MSS Fails

1.Check the transfer log file named joblogs/info_<jobid>.log to see if either FTP server returned a reason for failure. Common reasons for failure and their resolutions are shown in the following table.

Reason	Resolution
SAN reports a problem with the Fibre	Check Fibre Channel cable connections. Unplug and replug them if
Channel connection.	they are already connected. If transfers still fail, reboot the
	ConnectPlus 1000 gateway. If transfers continue to fail, telnet to the
	MSS and check sand_state –sto see if one of the arrays or
	switches is malfunctioning. Consult with Pinnacle Technical Support
	before proceeding.
Liquid blue reports access denied.	Check that the FTP server and the Windows OS are both configured
	so that the directory is writable.

2.Search the ConnectPlus 1000 gateway’s log (C:\FSC\logs\fsc.log.0X) for instances of the word Fail, which indicates an internal failure of some type, usually a failed communication to the FSC or a Fibre Channel failure.

3.Search the ConnectPlus 1000 gateway for the world truncating. Truncating indicates that the size calculated during transfer does not match the size on the FSC. This discrepancy usually results from a failure to generate a header for the file, which causes the FSC to register the size as zero. If there is no failure message associated with the truncating message, and the number of bytes transferred matches the actual size of the file, attempt to retrieve the file so that Pinnacle Technical Support can debug the incompatibility. If you cannot retrieve it, retry the transfer with the debug flag SANFtpd +io set on the ConnectPlus 1000 gateway, and also request the settings with which the file was recorded.

78 MMG Installation, Setup, and Operations Guide