Chapter 6: Troubleshooting
Standard Transfer from MSS to Liquid blue Fails
1.Check the log file named joblogs/info_<jobid>.log to see if either FTP server returned a reason for failure. Common reasons for failure and their resolutions are shown in the following table.
Reason | Resolution |
|
|
|
|
SAN reports a problem with the Fibre | Check Fibre Channel cable connections. Unplug and replug them if |
Channel connection. | they are already connected. If transfers still fail, reboot the |
| ConnectPlus 1000 gateway. If transfers continue to fail, telnet to the |
| MSS and check sand_state |
| switches is malfunctioning. Consult with Pinnacle Technical Support |
| before proceeding. |
|
|
Liquid blue reports insufficient disk | Delete any unneeded files from your data drive. Check that the FTP |
space or access denied. | server and the Windows OS are both configured so that the directory |
| is writable |
|
|
If both sides report that the transfer succeeded, check that the amount transferred matches the size of the transfer as reported on the SAN. If it does not, verify that the file had been completely recorded before the transfer was started, and then search the ConnectPlus 1000 gateway’s log (C:\FSC\logs\fsc.log.0X) for instances of the word Fail.
Note: For this step, ignore log entries that say error. Because of the need to debug application- specific problems from a common Dynamic Link Library (DLL), many listed errors are expected and acceptable. The exception to this is any kind of socket error (indicated by sockerr).
2.Verify that there is enough free disk space on the Liquid blue hard disk for the transfer to complete.
3.Search the ConnectPlus 1000 gateway’s log (C:\FSC\logs\fsc.log.0X) for instances of Fail near the time of the transfer.
4.Check that both FTP servers are up, and perform a small transfers, such as transferring a frame table from each server, to verify that both are working.
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