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Pitney Bowes DM800i Series manual To clear a jam in the WOW deck

Models: DM800i Series

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10 • Troubleshooting

Envelope Feeding Problems

Description	Possible Causes	Solution


Envelope(s) getting	You are using envelopes that	To clear a jam in the WOW® deck:
jammed (continued)	have dimensions that are outside	1.	Lift the WOW® cover.
	the acceptable range. (continued)	2.	Pull the WOW® transport jam release lever
			to the left.
		3.	Remove the envelope.
		4.	Depending on how badly the envelope is
			damaged, you may need to replace it.
		5.	Make sure the WOW® deck is clear and
			the jam release lever is down.
		6.	To continue processing mail, close the
			cover and select Start to continue from
			the display.

WOW® transport jam release lever

10-6	SV61162 Rev. D

Image 162

Pitney Bowes DM800i Series manual To clear a jam in the WOW deck

Contents

DM800i Series  DM800i Series Mailing SystemPage SV61162 Rev. D Alerting Messages FCC ComplianceFCC Compliance of Modem Page Table of Contents Page Our Help Desk Pitney Bowes Contact Information ListPB Web Sites Postage By Phone System Pitney Bowes SuppliesPage Read This First What’s in this Guide Other  Information Read This FirstSafety Requirements What You Need to KnowRequirements Read This First Power Stacker DJPS/DMPSIf your stacker has an AC adapter to power the stacker Contents Introducing the DM Series Mailing System Meet the DM800i Series Digitial Mailing SystemMeet the DM800i Series Digital Series Mailing System Energy Star  Rating Postage MeterEasy-to-Use IntelliLink  Control Center Ability to Use Other Pitney Bowes Equip- ment DJPS/DMPS Power StackerVariety of Communications Options Mail Machine InterfaceInview Accounting Budget ManagerBusiness Manager Advertisements and Inscriptions Shape Based RatingParts of the Mailing System Mailing System ExteriorQuick Reference Card Set These Left Side View of the DM800i Series System DM800i Series System with Optional WOW Module Connectors on the Back of the Mailing System Base Top release jam lever Seal bottle Under the DM800i Series Print Cover Function Keys DM800i Series Digital Mailing System Operating Guide Main Screen Connectors on the Back of the IntelliLink Control Center Analog Phone Line ConnectorMeet the DM800i Series Digital Series Mailing System Mail in a Minute Mail in a Minute Preparing Your Mail Running the Mail Select Key In PostagePrinting Postage Tapes Running Mail Select Mode Navigating HintsApplying Postage Running Mail Determining the Correct Postage Mode Chart a Printing on MailFeeding Mail or Printing Tape? Chart B Postage Tape Mode Chart C Mail Modes with no PostagePreparing Your Mail About Running MailAdding Postage in this guide Tips on Feeding MailAbout Printing Postage Tapes Selecting the Postage Mode and Running the Mail Mode Selection Reduced SpeedWhile your mailing system processes the mail, the screen Mode Selection Key in Postage WOW Weigh On-The-Way Select WOW Weigh on the WayTo use differential weighing Mode Selection Weigh First Piece Differential WeighingSelect Weigh First Piece Select Differential WeighingMode Selection Manual Weight Entry Select Manual Weight EntryMode Selection Attached Scale AutoTape Before using this weighing optionSelect Attached Scale AutoTape Mode Selection Print Permit Mode Selection Seal Only To select a Print PermitMode Selection Time and Date Stamping Selecting or Deselecting an Account Selecting an AccountSelecting an Account Manually Deselecting an Account Selecting an Account by NameSelecting an Account by Speed Code Selecting the Class, Carrier, Special Services or Options Selecting ZIP Codes and ZonesSelecting a Country Selecting a Smart Class Meter Stamp Options Advertisement Selecting the Meter Stamp OptionsMeter Stamp Options Date Meter Stamp OptionsSelect Meter Stamp Options, then select Text Entries Overview Postage Calculation for Confirmation ServicesDiscounts for Confirmation Services Sending Your Records to Pitney BowesUsing Confirmation Services Before Printing Postage Adding Services or Making ChangesAdding Confirmation Services After Printing Postage Running Mail Installation/Setup Press Existing Features Press Confirmation ServicesConfirmation Services Processing Electronic Return Receipt Setup OptionsSelect Confirmation Services Select E-Ret ReceiptEnter the Usps tracking barcode number Using ERR  with a Customer Reference Number Processing ERR with a Customer Reference NumberOff-Line Electronic Return Receipt ERR Select 1stCl LetterSelect Certified Select Offline eRR To add more postage ClearingBatch the Count To change the dateRunning Mail Mailing System Setup ContentsMailing System Setup Overview Mailing System Set Up Setting the Display Language Adjusting Display Contrast Setting the Date and Time of Day Creating a Supervisor Password Setting Up a Supervisor PasswordSetting Up a Lock Code Password Protecting an OperationSetting Up the Scale and Selecting Rates Scale/Rates Set UpScale/Rates Scale/Rates WOW Weight Limit WOW Start Key Autoscale Select WOW Weight LimitSelect WOW Start Key Select Carrier/Class Disp Select Class if new PieceScale/Rates Destination if New Piece Scale/Rates Autoclear Destination ValueScale/Rates  ZIP/Zone Prompt Select Add ZIPs to Zone Scale/Rates Add ZIPs to  ZoneSelect BMC Intra ZIP Select Discount CodeScale/Rates Smart Classes Creating a Smart Class with an Auto InscriptionTo set the next weight break point, select Add Another Class Setting Up a Smart Class with an Auto Inscription Select View Detail Select Modify Auto Ad/Inscription Scale/Rates Auto Rate Large EnvelopeModifying a Smart Class with an Auto Inscription Yes, Post as FlatSetting Up Postage By Phone Meter Payment System Phone/Network Set UpSelect Dialing Prefix Select My Phone # Select Dialing TypePhone/Network Set Up Use LAN Firewall Settings Phone/Network Set Up Network SettingsPhone/Network Set Up Remote PC Refill Configuring High/Low Funds WarningConfiguring Low Ink Warning Setting the Low Funds Warning ValueStandby Mode Least Power Usage Timeouts Display Sleep Energy StarTimeouts Select Basic Settings and then Timeouts Select System SleepDM800iSeries Digital Mailing System Operating Guide Defining Presets Timeouts TransactionDefining Normal Preset Values Press the Custom Presets keyPress the screen key for Store Current Setting to Preset Defining Custom Preset Values Select Store Current Setting to PresetStore Advance Date in a Custom Preset Editing Custom Preset Values Viewing, Renaming, or Deleting PresetsSpecifications SampleCreating a Custom Message for the First Time Select Set Up, then select Text Entry Set UpPostal Rules and Guidance Adding Additional Custom MessagesSelect Meter Stamp Option, then select Text Entries Editing a Custom MessageDeleting a Custom Message Envelope Guidance Drop Shipment EndorsementTaking the Meter Out of Service Adding an Optional PrinterConfiguring the Optional Barcode Scanner Setting Default Scan Type Adding Barcode Prefixes Combining Barcodes Setting  Auto-Enter Adding Postage Postage By Phone Meter Payment System Your Postage MeterUsps Rekey Requirements Connection Alternatives ReviewLAN Managing Your Postage FundsConnecting Your Control Center to a Remote Analog Line CheckingAvailable Funds in Your Postage Meter Postage meter, follow these steps AddingPostage Pass Automated Postage Refill Select Quick Refill, or Other Refill AmountRecommended Minimum Default $2000 $8000 $1000 $5000 Setting an Account Period Standard AccountingSet Up Account Select AccountUsing Account Setup Procedures Overview of AccountingSelect View Accounts Before Using Setup ProceduresCreatingAccounts Select Create Account/SubDM800i Series Digital Mailing System Operating Guide Accounts Setting an Account PeriodEditing Select Edit AccountDeletingAccounts DeleteTurningReset Individual Accounts On or Off Transferring FundsSelect Transfer Entire Amount, or Selecting an Accounting Type StandardAccuTrac Your Accounting System Features Account Structure Hierarchy ExamplesEngineering Standard Accounting Reports Introduction Viewing a Report Printing a ReportIntroduction Viewing a Report Printing a Report Screen Display Single Account ReportReport Print Queue Printed ReportMulti-Account Summary Report Internal Printer VersionExternal Printer Version Last Five Refills Report Confirmation Services Report System Printer Required Printed Report System PrinterPrinted Report Attached Printer Account List Report External Printer Required Funds Report System Set Up Report Error Report Job Report DDDDDGGGGG1245 Installed Pending Rates Report Last Rates Downloaded ReportView Download Log Report Reports Contents Items to Keep On Hand Maintaining and UpdatingMaintaining and Updating Tape is still on roll in this sectionSelect Maintenance Select Load Tape Select Unload Tape Tape is still on rollSeal  Sealing  Solution Maintenance Moistener  Maintenance Priming the MoistenerMoistener brush button Moistener brush assembly Printer Maintenance Cleaning or Replacing the WickAdjusting  Wetness Select Maintenance Select Print Test Pattern No, clean the print nozzle screen key. Go to stepSelect Maintenance Replacing the Ink Cartridge Maintaining and Updating Changing the Printhead Printhead cover Proceed to Changing the Wiper Blade Assembly section Changing Wiper Blade Assembly Select Maintenance Select Replace Wiper Blade AssemblyPerforming Updates or  Adding  Features Maintaining and Updating Troubleshooting How to Troubleshoot your Mailing System Ink Waste Full Tray WarningEnvelope Sealing Problems Description Possible Causes SolutionEnvelope Feeding Problems Select Sealer off To clear a jam in the WOW deck To clear a jam from the transport deck Tape Feeding Problems Printing ProblemsRefer to the Changing the Printhead Postage Refill Problems Display ProblemsWeighing Problems ScaleTo test the scale Supplies and Options Comsumables You Can Order Confirmation Services LabelsSupplies and Options Self-Adhesive TapeSpecifications Dimensions and Weight SpecificationsSpecifications Electrical and Operating ConditionsCapacities and Features Tisements see , Meter Stamp Options sectionSpecifications Accounting Features Mailing MaterialsMaximum MinimumThis page intentionally left blank Glossary Glossary PSD Device PSD Usps Glossary Catalog DateFeatures Help10-5,10-6,10-7 Password RatesAdd 7-4,7-5Subsubaccount UpdatesUsing 4-11,4-12WEIGH-ON-THE-WAY Module 2-5Weight TapePage SV61162revd