Weighing Problems, Scale | Pitney Bowes DM800i Series specification

DM800i™ Series Digital Mailing System Operating Guide

Weighing Problems

Description	Possible Causes	Solution


Weight on internal	Possible interference.	Remove everything from the scale and turn off
scale is erratic		the power. Rezero the scale. To rezero the
		scale, press the Menu key, then select Zero
		Scale.
		Make sure when you place mail on the scale
		you center it and check to make sure that it is
		not touching another surface.

Weights on external	For MP Series External Weighing	1. Remove the top cover and make sure the 4
scale are erratic or	Platform scales: The scale top	plastic grommets in the scale are seated
the scale does not	cover my not be seated properly	properly. The 4 plastic posts on the top
return to zero	on the scale	cover fit into these grommets.
		2. If a grommet, or any part of a grommet, is
		pushed below the surface of the metal on
		the scale, reseat it until it appears as shown
		here:

Grommet seated	Grommet pushed
properly	below surface

3. Check to make sure the bubble is centered in the circle as shown on the next page. If not, and you have a flatblade screwdriver, center the bubble by adjusting the legs, otherwise go to step 4.

Center the bubble

SV61162 Rev. D

10-11

Image 167

Pitney Bowes DM800i Series manual Weighing Problems, Scale

Contents

DM800i Series Mailing System DM800i Series Page SV61162 Rev. D FCC Compliance Alerting Messages FCC Compliance of Modem Page Table of Contents Page Postage By Phone System Pitney Bowes Supplies Pitney Bowes Contact Information ListPB Web Sites Our Help DeskPage Read This First Read This First What’s in this Guide Other  Information Requirements Safety RequirementsWhat You Need to Know Read This First DJPS/DMPS Power Stacker If your stacker has an AC adapter to power the stacker Meet the DM800i Series Digitial Mailing System Contents Introducing the DM Series Mailing System Easy-to-Use IntelliLink  Control Center Meet the DM800i Series Digital Series Mailing SystemEnergy Star  Rating Postage Meter Mail Machine Interface DJPS/DMPS Power StackerVariety of Communications Options Ability to Use Other Pitney Bowes Equip- ment Business Manager Inview AccountingBudget Manager Shape Based Rating Advertisements and Inscriptions Quick Reference Card Set These Parts of the Mailing SystemMailing System Exterior Left Side View of the DM800i Series System DM800i Series System with Optional WOW Module Connectors on the Back of the Mailing System Base Top release jam lever Seal bottle Under the DM800i Series Print Cover Function Keys DM800i Series Digital Mailing System Operating Guide Main Screen Analog Phone Line Connector Connectors on the Back of the IntelliLink Control Center Meet the DM800i Series Digital Series Mailing System Mail in a Minute Mail in a Minute Preparing Your Mail Select Key In Postage Running the Mail Printing Postage Tapes Running Mail Navigating Hints Select Mode Applying Postage Running Mail Feeding Mail or Printing Tape? Determining the Correct Postage ModeChart a Printing on Mail Chart C Mail Modes with no Postage Chart B Postage Tape Mode About Running Mail Preparing Your Mail Adding Postage in this guide Mail Tips on Feeding About Printing Postage Tapes While your mailing system processes the mail, the screen Selecting the Postage Mode and Running the MailMode Selection Reduced Speed Select WOW Weigh on the Way Mode Selection Key in Postage WOW Weigh On-The-Way Select Differential Weighing Mode Selection Weigh First Piece Differential WeighingSelect Weigh First Piece To use differential weighing Select Manual Weight Entry Mode Selection Manual Weight Entry Select Attached Scale AutoTape Mode Selection Attached Scale AutoTapeBefore using this weighing option To select a Print Permit Mode Selection Print Permit Mode Selection Seal Only Mode Selection Time and Date Stamping Selecting an Account Manually Selecting or Deselecting an AccountSelecting an Account Selecting an Account by Speed Code Deselecting an AccountSelecting an Account by Name Selecting ZIP Codes and Zones Selecting the Class, Carrier, Special Services or Options Selecting a Country Selecting a Smart Class Meter Stamp Options Selecting the Meter Stamp OptionsMeter Stamp Options Date Meter Stamp Options Advertisement Select Meter Stamp Options, then select Text Entries Sending Your Records to Pitney Bowes Postage Calculation for Confirmation ServicesDiscounts for Confirmation Services Overview Adding Services or Making Changes Using Confirmation Services Before Printing Postage Adding Confirmation Services After Printing Postage Running Mail Confirmation Services Installation/SetupPress Existing Features Press Confirmation Services Select E-Ret Receipt Setup OptionsSelect Confirmation Services Processing Electronic Return Receipt Enter the Usps tracking barcode number Processing ERR with a Customer Reference Number Using ERR  with a Customer Reference Number Select Certified Select Offline eRR Off-Line Electronic Return Receipt ERRSelect 1stCl Letter To add more postage To change the date ClearingBatch the Count Running Mail Contents Mailing System Setup Mailing System Setup Overview Mailing System Set Up Setting the Display Language Adjusting Display Contrast Setting the Date and Time of Day Password Protecting an Operation Setting Up a Supervisor PasswordSetting Up a Lock Code Creating a Supervisor Password Scale/Rates Setting Up the Scale and Selecting RatesScale/Rates Set Up Select WOW Start Key Scale/Rates WOW Weight Limit WOW Start Key AutoscaleSelect WOW Weight Limit Select Class if new Piece Select Carrier/Class Disp Scale/Rates  ZIP/Zone Prompt Scale/Rates Destination if New PieceScale/Rates Autoclear Destination Value Select Discount Code Scale/Rates Add ZIPs to  ZoneSelect BMC Intra ZIP Select Add ZIPs to Zone Creating a Smart Class with an Auto Inscription Scale/Rates Smart Classes To set the next weight break point, select Add Another Class Setting Up a Smart Class with an Auto Inscription Yes, Post as Flat Scale/Rates Auto Rate Large EnvelopeModifying a Smart Class with an Auto Inscription Select View Detail Select Modify Auto Ad/Inscription Select Dialing Prefix Setting Up Postage By Phone Meter Payment SystemPhone/Network Set Up Select Dialing Type Select My Phone # Phone/Network Set Up Network Settings Phone/Network Set Up Use LAN Firewall Settings Setting the Low Funds Warning Value Configuring High/Low Funds WarningConfiguring Low Ink Warning Phone/Network Set Up Remote PC Refill Select Basic Settings and then Timeouts Select System Sleep Timeouts Display Sleep Energy StarTimeouts Standby Mode Least Power Usage DM800iSeries Digital Mailing System Operating Guide Timeouts Transaction Defining Presets Press the screen key for Store Current Setting to Preset Defining Normal Preset ValuesPress the Custom Presets key Select Store Current Setting to Preset Defining Custom Preset Values Store Advance Date in a Custom Preset Viewing, Renaming, or Deleting Presets Editing Custom Preset Values Sample Specifications Adding Additional Custom Messages Select Set Up, then select Text Entry Set UpPostal Rules and Guidance Creating a Custom Message for the First Time Envelope Guidance Drop Shipment Endorsement Editing a Custom MessageDeleting a Custom Message Select Meter Stamp Option, then select Text Entries Adding an Optional Printer Taking the Meter Out of Service Configuring the Optional Barcode Scanner Setting Default Scan Type Adding Barcode Prefixes Combining Barcodes Setting  Auto-Enter Adding Postage Your Postage Meter Postage By Phone Meter Payment System Connection Alternatives Review Usps Rekey Requirements Managing Your Postage Funds LAN Connecting Your Control Center to a Remote Analog Line CheckingAvailable Funds in Your Postage Meter Select Quick Refill, or Other Refill Amount AddingPostage Pass Automated Postage Refill Postage meter, follow these steps Recommended Minimum Default $2000 $8000 $1000 $5000 Standard Accounting Setting an Account Period Select Account Set Up Account Overview of Accounting Using Account Setup Procedures Select Create Account/Sub Before Using Setup ProceduresCreatingAccounts Select View Accounts DM800i Series Digital Mailing System Operating Guide Select Edit Account Setting an Account PeriodEditing Accounts Delete DeletingAccounts TurningReset Individual Accounts On or Off Select Transfer Entire Amount, or TransferringFunds AccuTrac Selecting an Accounting TypeStandard Your Accounting System Features Examples Account Structure Hierarchy Engineering Standard Accounting Introduction Viewing a Report Printing a Report Reports Introduction Viewing a Report Printing a Report Printed Report Single Account ReportReport Print Queue Screen Display Internal Printer Version Multi-Account Summary Report External Printer Version Last Five Refills Report Printed Report Attached Printer Confirmation Services Report System Printer RequiredPrinted Report System Printer Account List Report External Printer Required Funds Report System Set Up Report Error Report Job Report DDDDDGGGGG1245 View Download Log Report Installed Pending Rates ReportLast Rates Downloaded Report Reports Maintaining and Updating Contents Items to Keep On Hand Tape is still on roll in this section Maintaining and Updating Tape is still on roll Select Maintenance Select Load Tape Select Unload Tape Seal  Sealing  Solution Maintenance Priming the Moistener Moistener  Maintenance Moistener brush button Moistener brush assembly Adjusting  Wetness Printer MaintenanceCleaning or Replacing the Wick Select Maintenance Select Maintenance Select Print Test PatternNo, clean the print nozzle screen key. Go to step Replacing the Ink Cartridge Maintaining and Updating Changing the Printhead Printhead cover Proceed to Changing the Wiper Blade Assembly section Select Maintenance Select Replace Wiper Blade Assembly Changing Wiper Blade Assembly Performing Updates or  Adding  Features Maintaining and Updating Troubleshooting Ink Waste Full Tray Warning How to Troubleshoot your Mailing System Description Possible Causes Solution Envelope Sealing Problems Envelope Feeding Problems Select Sealer off To clear a jam in the WOW deck To clear a jam from the transport deck Printing Problems Tape Feeding Problems Refer to the Changing the Printhead Display Problems Postage Refill Problems Scale Weighing Problems To test the scale Supplies and Options Self-Adhesive Tape Confirmation Services LabelsSupplies and Options Comsumables You Can Order Specifications Electrical and Operating Conditions SpecificationsSpecifications Dimensions and Weight Tisements see , Meter Stamp Options section Capacities and Features Mailing Materials Specifications Accounting Features Minimum Maximum This page intentionally left blank Glossary Glossary PSD Device PSD Usps Glossary Date Catalog 10-5,10-6,10-7 FeaturesHelp Rates Password Tape UpdatesUsing 4-11,4-12WEIGH-ON-THE-WAY Module 2-5Weight Add 7-4,7-5SubsubaccountPage SV61162revd