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Pitney Bowes DM800i Series manual Envelope Feeding Problems

Models: DM800i Series

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10 • Troubleshooting

Envelope Feeding Problems

Description	Possible Causes	Solution


More than one enve- Too many envelopes are on the		Remove some of the envelope and test with a
lope is feeding	feed deck; envelopes are not	smaller stack.
	stacked properly on the feed deck.	Slant the envelopes slightly to the left (shin-
		gled).

Envelopes shingled to the left

Feeder adjustment setting is	Adjust the thickness adjustment knob to corre-
incorrect.	spond to the envelope thickness. For thicker
OR	pieces of mail (3/8” to 5/8”), or mail containing
Envelopes are too thick or thin for	several inserts, use the thick mail setting. For
the feeder adjustment setting.	mail containing only single inserts, or for post-
	cards, use the normal mail setting.
	Thick mail setting

Normal mail setting

10-4	SV61162 Rev. D

Image 160

Pitney Bowes DM800i Series manual Envelope Feeding Problems

Contents

DM800i Series  DM800i Series Mailing SystemPage SV61162 Rev. D Alerting Messages FCC ComplianceFCC Compliance of Modem Page Table of Contents Page Pitney Bowes Contact Information List PB Web SitesOur Help Desk Postage By Phone System Pitney Bowes SuppliesPage Read This First What’s in this Guide Other  Information Read This FirstWhat You Need to Know Safety RequirementsRequirements Read This First Power Stacker DJPS/DMPSIf your stacker has an AC adapter to power the stacker Contents Introducing the DM Series Mailing System Meet the DM800i Series Digitial Mailing SystemEnergy Star  Rating Postage Meter Meet the DM800i Series Digital Series Mailing SystemEasy-to-Use IntelliLink  Control Center DJPS/DMPS Power Stacker Variety of Communications OptionsAbility to Use Other Pitney Bowes Equip- ment Mail Machine InterfaceBudget Manager Inview AccountingBusiness Manager Advertisements and Inscriptions Shape Based RatingMailing System Exterior Parts of the Mailing SystemQuick Reference Card Set These Left Side View of the DM800i Series System DM800i Series System with Optional WOW Module Connectors on the Back of the Mailing System Base Top release jam lever Seal bottle Under the DM800i Series Print Cover Function Keys DM800i Series Digital Mailing System Operating Guide Main Screen Connectors on the Back of the IntelliLink Control Center Analog Phone Line ConnectorMeet the DM800i Series Digital Series Mailing System Mail in a Minute Mail in a Minute Preparing Your Mail Running the Mail Select Key In PostagePrinting Postage Tapes Running Mail Select Mode Navigating HintsApplying Postage Running Mail Chart a Printing on Mail Determining the Correct Postage ModeFeeding Mail or Printing Tape? Chart B Postage Tape Mode Chart C Mail Modes with no PostagePreparing Your Mail About Running MailAdding Postage in this guide Tips on Feeding MailAbout Printing Postage Tapes Mode Selection Reduced Speed Selecting the Postage Mode and Running the MailWhile your mailing system processes the mail, the screen Mode Selection Key in Postage WOW Weigh On-The-Way Select WOW Weigh on the WayMode Selection Weigh First Piece Differential Weighing Select Weigh First PieceTo use differential weighing Select Differential WeighingMode Selection Manual Weight Entry Select Manual Weight EntryBefore using this weighing option Mode Selection Attached Scale AutoTapeSelect Attached Scale AutoTape Mode Selection Print Permit Mode Selection Seal Only To select a Print PermitMode Selection Time and Date Stamping Selecting an Account Selecting or Deselecting an AccountSelecting an Account Manually Selecting an Account by Name Deselecting an AccountSelecting an Account by Speed Code Selecting the Class, Carrier, Special Services or Options Selecting ZIP Codes and ZonesSelecting a Country Selecting a Smart Class Selecting the Meter Stamp Options Meter Stamp Options DateMeter Stamp Options Advertisement Meter Stamp OptionsSelect Meter Stamp Options, then select Text Entries Postage Calculation for Confirmation Services Discounts for Confirmation ServicesOverview Sending Your Records to Pitney BowesUsing Confirmation Services Before Printing Postage Adding Services or Making ChangesAdding Confirmation Services After Printing Postage Running Mail Press Existing Features Press Confirmation Services Installation/SetupConfirmation Services Setup Options Select Confirmation ServicesProcessing Electronic Return Receipt Select E-Ret ReceiptEnter the Usps tracking barcode number Using ERR  with a Customer Reference Number Processing ERR with a Customer Reference NumberSelect 1stCl Letter Off-Line Electronic Return Receipt ERRSelect Certified Select Offline eRR To add more postage ClearingBatch the Count To change the dateRunning Mail Mailing System Setup ContentsMailing System Setup Overview Mailing System Set Up Setting the Display Language Adjusting Display Contrast Setting the Date and Time of Day Setting Up a Supervisor Password Setting Up a Lock CodeCreating a Supervisor Password Password Protecting an OperationScale/Rates Set Up Setting Up the Scale and Selecting RatesScale/Rates Select WOW Weight Limit Scale/Rates WOW Weight Limit WOW Start Key AutoscaleSelect WOW Start Key Select Carrier/Class Disp Select Class if new PieceScale/Rates Autoclear Destination Value Scale/Rates Destination if New PieceScale/Rates  ZIP/Zone Prompt Scale/Rates Add ZIPs to  Zone Select BMC Intra ZIPSelect Add ZIPs to Zone Select Discount CodeScale/Rates Smart Classes Creating a Smart Class with an Auto InscriptionTo set the next weight break point, select Add Another Class Setting Up a Smart Class with an Auto Inscription Scale/Rates Auto Rate Large Envelope Modifying a Smart Class with an Auto InscriptionSelect View Detail Select Modify Auto Ad/Inscription Yes, Post as FlatPhone/Network Set Up Setting Up Postage By Phone Meter Payment SystemSelect Dialing Prefix Select My Phone # Select Dialing TypePhone/Network Set Up Use LAN Firewall Settings Phone/Network Set Up Network SettingsConfiguring High/Low Funds Warning Configuring Low Ink WarningPhone/Network Set Up Remote PC Refill Setting the Low Funds Warning ValueTimeouts Display Sleep Energy Star TimeoutsStandby Mode Least Power Usage Select Basic Settings and then Timeouts Select System SleepDM800iSeries Digital Mailing System Operating Guide Defining Presets Timeouts TransactionPress the Custom Presets key Defining Normal Preset ValuesPress the screen key for Store Current Setting to Preset Defining Custom Preset Values Select Store Current Setting to PresetStore Advance Date in a Custom Preset Editing Custom Preset Values Viewing, Renaming, or Deleting PresetsSpecifications SampleSelect Set Up, then select Text Entry Set Up Postal Rules and GuidanceCreating a Custom Message for the First Time Adding Additional Custom MessagesEditing a Custom Message Deleting a Custom MessageSelect Meter Stamp Option, then select Text Entries Envelope Guidance Drop Shipment EndorsementTaking the Meter Out of Service Adding an Optional PrinterConfiguring the Optional Barcode Scanner Setting Default Scan Type Adding Barcode Prefixes Combining Barcodes Setting  Auto-Enter Adding Postage Postage By Phone Meter Payment System Your Postage MeterUsps Rekey Requirements Connection Alternatives ReviewLAN Managing Your Postage FundsConnecting Your Control Center to a Remote Analog Line CheckingAvailable Funds in Your Postage Meter Adding Postage Pass Automated Postage RefillPostage meter, follow these steps Select Quick Refill, or Other Refill AmountRecommended Minimum Default $2000 $8000 $1000 $5000 Setting an Account Period Standard AccountingSet Up Account Select AccountUsing Account Setup Procedures Overview of AccountingBefore Using Setup Procedures CreatingAccountsSelect View Accounts Select Create Account/SubDM800i Series Digital Mailing System Operating Guide Setting an Account Period EditingAccounts Select Edit AccountDeletingAccounts DeleteTurningReset Individual Accounts On or Off Funds TransferringSelect Transfer Entire Amount, or Standard Selecting an Accounting TypeAccuTrac Your Accounting System Features Account Structure Hierarchy ExamplesEngineering Standard Accounting Reports Introduction Viewing a Report Printing a ReportIntroduction Viewing a Report Printing a Report Single Account Report Report Print QueueScreen Display Printed ReportMulti-Account Summary Report Internal Printer VersionExternal Printer Version Last Five Refills Report Printed Report System Printer Confirmation Services Report System Printer RequiredPrinted Report Attached Printer Account List Report External Printer Required Funds Report System Set Up Report Error Report Job Report DDDDDGGGGG1245 Last Rates Downloaded Report Installed Pending Rates ReportView Download Log Report Reports Contents Items to Keep On Hand Maintaining and UpdatingMaintaining and Updating Tape is still on roll in this sectionSelect Maintenance Select Load Tape Select Unload Tape Tape is still on rollSeal  Sealing  Solution Maintenance Moistener  Maintenance Priming the MoistenerMoistener brush button Moistener brush assembly Cleaning or Replacing the Wick Printer MaintenanceAdjusting  Wetness No, clean the print nozzle screen key. Go to step Select Maintenance Select Print Test PatternSelect Maintenance Replacing the Ink Cartridge Maintaining and Updating Changing the Printhead Printhead cover Proceed to Changing the Wiper Blade Assembly section Changing Wiper Blade Assembly Select Maintenance Select Replace Wiper Blade AssemblyPerforming Updates or  Adding  Features Maintaining and Updating Troubleshooting How to Troubleshoot your Mailing System Ink Waste Full Tray WarningEnvelope Sealing Problems Description Possible Causes SolutionEnvelope Feeding Problems Select Sealer off To clear a jam in the WOW deck To clear a jam from the transport deck Tape Feeding Problems Printing ProblemsRefer to the Changing the Printhead Postage Refill Problems Display ProblemsWeighing Problems ScaleTo test the scale Supplies and Options Confirmation Services Labels Supplies and OptionsComsumables You Can Order Self-Adhesive TapeSpecifications Specifications SpecificationsDimensions and Weight Electrical and Operating ConditionsCapacities and Features Tisements see , Meter Stamp Options sectionSpecifications Accounting Features Mailing MaterialsMaximum MinimumThis page intentionally left blank Glossary Glossary PSD Device PSD Usps Glossary Catalog DateHelp Features10-5,10-6,10-7 Password RatesUpdates Using 4-11,4-12WEIGH-ON-THE-WAY Module 2-5WeightAdd 7-4,7-5Subsubaccount TapePage SV61162revd