To test the scale | Pitney Bowes DM800i Series specs

10 • Troubleshooting

Weighing Problems

Description	Possible Causes	Solution


Weights on external	For MP Series External Weighing	4. If you do not have a flathead screw driver,
scale are erratic or	Platform scales: The scale top	lift the corner and adjust the leg(s) until the
the scale does not	cover my not be seated properly	bubble is centered in the circle.
return to zero (con-	on the scale (continued)
tinued)

	5.	Replace the top cover and test the scale.
	To test the scale:
	1.	Place a piece of mail of known weight and
		correct postage on the scale.
	2.	Press the Mode key.
	3.	Select Attached Scale. "Attached Scale
		Mode" appears in the display
	4.	Press the Class key and enter a class.
	5.	Press the Enter key.
	6.	Check to see that the correct postage
		amount appears on the screen.

Mail may be touching another	Make sure you center the mail on the scale and
surface or object.	check to be sure it is not touching any other
	surface or object.

10-12

SV61162 Rev. D

Image 168

Pitney Bowes DM800i Series manual To test the scale

Contents

DM800i Series  DM800i Series Mailing SystemPage SV61162 Rev. D Alerting Messages FCC Compliance FCC Compliance of Modem Page Table of Contents Page Pitney Bowes Contact Information List PB Web SitesOur Help Desk Postage By Phone System Pitney Bowes SuppliesPage Read This First What’s in this Guide Other  Information Read This First Safety Requirements What You Need to KnowRequirements Read This First Power Stacker DJPS/DMPS If your stacker has an AC adapter to power the stacker Contents Introducing the DM Series Mailing System Meet the DM800i Series Digitial Mailing System Meet the DM800i Series Digital Series Mailing System Energy Star  Rating Postage MeterEasy-to-Use IntelliLink  Control Center DJPS/DMPS Power Stacker Variety of Communications OptionsAbility to Use Other Pitney Bowes Equip- ment Mail Machine Interface Inview Accounting Budget ManagerBusiness Manager Advertisements and Inscriptions Shape Based Rating Parts of the Mailing System Mailing System ExteriorQuick Reference Card Set These Left Side View of the DM800i Series System DM800i Series System with Optional WOW Module Connectors on the Back of the Mailing System Base Top release jam lever Seal bottle Under the DM800i Series Print Cover Function Keys DM800i Series Digital Mailing System Operating Guide Main Screen Connectors on the Back of the IntelliLink Control Center Analog Phone Line Connector Meet the DM800i Series Digital Series Mailing System Mail in a Minute Mail in a Minute Preparing Your Mail Running the Mail Select Key In Postage Printing Postage Tapes Running Mail Select Mode Navigating Hints Applying Postage Running Mail Determining the Correct Postage Mode Chart a Printing on MailFeeding Mail or Printing Tape? Chart B Postage Tape Mode Chart C Mail Modes with no Postage Preparing Your Mail About Running Mail Adding Postage in this guide Tips on Feeding Mail About Printing Postage Tapes Selecting the Postage Mode and Running the Mail Mode Selection Reduced SpeedWhile your mailing system processes the mail, the screen Mode Selection Key in Postage WOW Weigh On-The-Way Select WOW Weigh on the Way Mode Selection Weigh First Piece Differential Weighing Select Weigh First PieceTo use differential weighing Select Differential Weighing Mode Selection Manual Weight Entry Select Manual Weight Entry Mode Selection Attached Scale AutoTape Before using this weighing optionSelect Attached Scale AutoTape Mode Selection Print Permit Mode Selection Seal Only To select a Print Permit Mode Selection Time and Date Stamping Selecting or Deselecting an Account Selecting an AccountSelecting an Account Manually Deselecting an Account Selecting an Account by NameSelecting an Account by Speed Code Selecting the Class, Carrier, Special Services or Options Selecting ZIP Codes and Zones Selecting a Country Selecting a Smart Class Selecting the Meter Stamp Options Meter Stamp Options DateMeter Stamp Options Advertisement Meter Stamp Options Select Meter Stamp Options, then select Text Entries Postage Calculation for Confirmation Services Discounts for Confirmation ServicesOverview Sending Your Records to Pitney Bowes Using Confirmation Services Before Printing Postage Adding Services or Making Changes Adding Confirmation Services After Printing Postage Running Mail Installation/Setup Press Existing Features Press Confirmation ServicesConfirmation Services Setup Options Select Confirmation ServicesProcessing Electronic Return Receipt Select E-Ret Receipt Enter the Usps tracking barcode number Using ERR  with a Customer Reference Number Processing ERR with a Customer Reference Number Off-Line Electronic Return Receipt ERR Select 1stCl LetterSelect Certified Select Offline eRR To add more postage ClearingBatch the Count To change the date Running Mail Mailing System Setup Contents Mailing System Setup Overview Mailing System Set Up Setting the Display Language Adjusting Display Contrast Setting the Date and Time of Day Setting Up a Supervisor Password Setting Up a Lock CodeCreating a Supervisor Password Password Protecting an Operation Setting Up the Scale and Selecting Rates Scale/Rates Set UpScale/Rates Scale/Rates WOW Weight Limit WOW Start Key Autoscale Select WOW Weight LimitSelect WOW Start Key Select Carrier/Class Disp Select Class if new Piece Scale/Rates Destination if New Piece Scale/Rates Autoclear Destination ValueScale/Rates  ZIP/Zone Prompt Scale/Rates Add ZIPs to  Zone Select BMC Intra ZIPSelect Add ZIPs to Zone Select Discount Code Scale/Rates Smart Classes Creating a Smart Class with an Auto Inscription To set the next weight break point, select Add Another Class Setting Up a Smart Class with an Auto Inscription Scale/Rates Auto Rate Large Envelope Modifying a Smart Class with an Auto InscriptionSelect View Detail Select Modify Auto Ad/Inscription Yes, Post as Flat Setting Up Postage By Phone Meter Payment System Phone/Network Set UpSelect Dialing Prefix Select My Phone # Select Dialing Type Phone/Network Set Up Use LAN Firewall Settings Phone/Network Set Up Network Settings Configuring High/Low Funds Warning Configuring Low Ink WarningPhone/Network Set Up Remote PC Refill Setting the Low Funds Warning Value Timeouts Display Sleep Energy Star TimeoutsStandby Mode Least Power Usage Select Basic Settings and then Timeouts Select System Sleep DM800iSeries Digital Mailing System Operating Guide Defining Presets Timeouts Transaction Defining Normal Preset Values Press the Custom Presets keyPress the screen key for Store Current Setting to Preset Defining Custom Preset Values Select Store Current Setting to Preset Store Advance Date in a Custom Preset Editing Custom Preset Values Viewing, Renaming, or Deleting Presets Specifications Sample Select Set Up, then select Text Entry Set Up Postal Rules and GuidanceCreating a Custom Message for the First Time Adding Additional Custom Messages Editing a Custom Message Deleting a Custom MessageSelect Meter Stamp Option, then select Text Entries Envelope Guidance Drop Shipment Endorsement Taking the Meter Out of Service Adding an Optional Printer Configuring the Optional Barcode Scanner Setting Default Scan Type Adding Barcode Prefixes Combining Barcodes Setting  Auto-Enter Adding Postage Postage By Phone Meter Payment System Your Postage Meter Usps Rekey Requirements Connection Alternatives Review LAN Managing Your Postage Funds Connecting Your Control Center to a Remote Analog Line CheckingAvailable Funds in Your Postage Meter Adding Postage Pass Automated Postage RefillPostage meter, follow these steps Select Quick Refill, or Other Refill Amount Recommended Minimum Default $2000 $8000 $1000 $5000 Setting an Account Period Standard Accounting Set Up Account Select Account Using Account Setup Procedures Overview of Accounting Before Using Setup Procedures CreatingAccountsSelect View Accounts Select Create Account/Sub DM800i Series Digital Mailing System Operating Guide Setting an Account Period EditingAccounts Select Edit Account DeletingAccounts Delete TurningReset Individual Accounts On or Off Transferring FundsSelect Transfer Entire Amount, or Selecting an Accounting Type StandardAccuTrac Your Accounting System Features Account Structure Hierarchy Examples Engineering Standard Accounting Reports Introduction Viewing a Report Printing a Report Introduction Viewing a Report Printing a Report Single Account Report Report Print QueueScreen Display Printed Report Multi-Account Summary Report Internal Printer Version External Printer Version Last Five Refills Report Confirmation Services Report System Printer Required Printed Report System PrinterPrinted Report Attached Printer Account List Report External Printer Required Funds Report System Set Up Report Error Report Job Report DDDDDGGGGG1245 Installed Pending Rates Report Last Rates Downloaded ReportView Download Log Report Reports Contents Items to Keep On Hand Maintaining and Updating Maintaining and Updating Tape is still on roll in this section Select Maintenance Select Load Tape Select Unload Tape Tape is still on roll Seal  Sealing  Solution Maintenance Moistener  Maintenance Priming the Moistener Moistener brush button Moistener brush assembly Printer Maintenance Cleaning or Replacing the WickAdjusting  Wetness Select Maintenance Select Print Test Pattern No, clean the print nozzle screen key. Go to stepSelect Maintenance Replacing the Ink Cartridge Maintaining and Updating Changing the Printhead Printhead cover Proceed to Changing the Wiper Blade Assembly section Changing Wiper Blade Assembly Select Maintenance Select Replace Wiper Blade Assembly Performing Updates or  Adding  Features Maintaining and Updating Troubleshooting How to Troubleshoot your Mailing System Ink Waste Full Tray Warning Envelope Sealing Problems Description Possible Causes Solution Envelope Feeding Problems Select Sealer off To clear a jam in the WOW deck To clear a jam from the transport deck Tape Feeding Problems Printing Problems Refer to the Changing the Printhead Postage Refill Problems Display Problems Weighing Problems Scale To test the scale Supplies and Options Confirmation Services Labels Supplies and OptionsComsumables You Can Order Self-Adhesive Tape Specifications Specifications SpecificationsDimensions and Weight Electrical and Operating Conditions Capacities and Features Tisements see , Meter Stamp Options section Specifications Accounting Features Mailing Materials Maximum Minimum This page intentionally left blank Glossary Glossary PSD Device PSD Usps Glossary Catalog Date Features Help10-5,10-6,10-7 Password Rates Updates Using 4-11,4-12WEIGH-ON-THE-WAY Module 2-5WeightAdd 7-4,7-5Subsubaccount TapePage SV61162revd