During Calls, Holding and Resuming Calls | Polycom IP 5000 instruction

Polycom® SoundStation® IP 5000 Phone User Guide

During Calls

During a call, you can do the following:

•Place the call on hold.

•Transfer the call to another party.

•Set up a conference with the party you’re talking with and another party.

Holding and Resuming Calls

You can place a call on hold. When a call is held, the LEDs flash red.

Your phone can handle a maximum of eight calls on hold, or one active call and seven calls on hold. Only one call can be active at any time.

When you have more than one call (for example, one active call and one call on hold, or two calls on hold), a counter displays at the top-right of the screen indicating the total number of calls you have, and which call currently displays. The most recent call displays first.

The following figure shows that your phone has two calls, and you’re currently viewing the first (most recent) call.

To scroll through calls, press or .

To hold a call:

>>During a call, press the Hold soft key.

The console LEDs flash red to indicate that a call is held.

To resume a held call:

>>While a call is held, press the Resume soft key.

Transferring Calls

When you transfer a call, you have the option to talk to the party to whom you’re transferring the call, or you can automatically transfer the call without speaking to the other party.

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Polycom IP 5000 manual During Calls, Holding and Resuming Calls, Transferring Calls

Contents

IP 5000 Phone Disclaimer TrademarksLimitation of Liability Customer Feedback Contents Polycom SoundStation IP 5000 Phone User Guide Polycom SoundStation IP 5000 Phone User Guide Polycom SoundStation IP 5000 Phone User Guide Before You Use Your Phone Changes to This Guide Using the Keypad Display Screen Phone Status Indicators Icon Line or Call State Description If you want to Then do this Navigating Menus and Calls URL Entering Data and Enabling Items To access the Web Configuration Utility for your phone Answering Calls Calling and Answering Press or the Answer soft key Placing Calls To view this call list Press this arrow key Calling by Entering an IP Address or URL Use the speed dial feature for fast, automated dialing Press , and then select Features Corporate Directory Ending Calls While Your Phone Rings Forwarding Calls While Your Phone Rings Rejecting Calls While Your Phone Rings During Calls Holding and Resuming CallsTransferring Calls Hosting Conference Calls Holding and Resuming Conferences Forwarding Calls Changing the Way Calls are Answered Rejecting Calls from a Contact Diverting Calls from a Contact to Another Party Temporarily Refusing All Calls Do Not Disturb Using Voice Mail Using Instant MessagingPress , and then select Features Messages Message Center Press , and then select Features Messages Instant Messages Managing Instant MessagesSending Instant Messages Viewing Call Lists Working with Call Lists Clearing Call List Entries Working with Contact Directory Editing Call List EntriesSearching Contact Directory Updating Contact Directory Using Buddy Lists on To add a Contact Directory entry from a call list Searching Corporate Directory Working with Corporate Directory Saving Corporate Directory Search Results Updating Presence Settings Using Buddy Lists Selecting Contacts to Monitor Blocking Contacts from Viewing Your StatusIntegrating with Microsoft Lync Server Features Presence Watcher List Select Features Presence Blocked List Monitoring the Status of Contacts in Your Buddy List Press , and then select Features Presence Buddy StatusWatcher List Presence Icon Buddy Status Logging In and Out of a Phone Accessing Personal Phone Settings with User Profiles Placing Calls from Phones that are in the Logged Out State Press , and then select Features User Login Log out Locking the Phone Changing Your Login Password Locking and Unlocking Your Phone About Your User Password Calling and Answering from a Locked Phone Push-to-Talk Mode Broadcasting Messages Using Push-to-Talk and Group Paging Sending PTT Broadcasts Replying to PTT Broadcasts Ending PTT Broadcasts Updating Channel Subscriptions Sending and Receiving Pages Group Paging Mode Receiving Pages Adjusting the Volume of Pages Allowing Pages to Play During Active Calls Integrating with Microsoft Lync Server Customizing What is Heard Press , and then select Settings Basic Login CredentialsChanging the Ring Tone Setting Unique Ring Tones for Contacts Changing the Speaker VolumeChanging the Ringer Volume Customizing the Phone Display Press , and then select Settings Basic Preferences LanguageMuting the Microphone Changing the Language Changing the Time and Date Display Updating the Backlight Changing the Screen Contrast Press , and then select Settings Basic Backlight Timeout Press , and then select Settings Basic Backlight IntensitySelect Backlight Idle Intensity Select Maximum Intensity Power and Startup TroubleshootingSymptom Problem Corrective Action Network Ethernet. From Functioning on Controls Calling Access to Screens and Systems Audio DisplaysOverall Functioning Basic Restart Phone Investigating Phone Warnings Testing Phone Hardware Polycom SoundStation IP 5000 Phone User Guide Service Agreements Governing LawLimitations of Liability Polycom Limited Warranty and Limitation Liability Warranty ExclusiveExclusions Installation Instructions Safety and Compliance Part 15 FCC RulesClass B Digital Device or Peripheral Modifications Safety and Compliance CE Mark R & TTE Directive EU only New Zealand Telepermit Safety and ComplianceAustralia Warning Restriction of Hazardous Substances RoHS Polycom Take Back Operating Ambient Conditions End-User License Agreement for Polycom Software Support Services Limitation of Liability Corporate Headquarters Israel OfficeNetherlands Office