Troubleshooting, Power and Startup | Polycom IP 5000 instruction

Polycom® SoundStation® IP 5000 Phone User Guide

Troubleshooting

The following tables contain general troubleshooting information to help you solve any problems you might encounter when you use the SoundStation IP 5000 conference phone. The tables list possible trouble symptoms, the likely causes of these problems, and recommended corrective actions to take. Problems are grouped as follows:

•Power and Startup on page 55

•Controls on page 56

•Access to Screens and Systems on page 57

•Calling on page 57

•Displays on page 58

•Audio on page 58

•Overall Functioning on page 58

To obtain more detailed troubleshooting information, you can access certain menus on your phone that test your phone hardware (see Testing Phone Hardware on page 59).

If your phone is unable to perform certain tasks, a warning icon, , will display in the status bar. You can view details about phone issues from the Warnings screen. For more information, see Investigating Phone Warnings on page 59.

Power and Startup

Symptom	Problem	Corrective Action

The display shows Network Link	The network cable isn’t properly	Try the following:
is Down.	connected.	• Check the cable termination at the
		switch or hub (furthest end of the
		cable from the phone).
		• Check that the switch or hub is
		operational (flashing link/status
		lights).
		• Verify that the LAN port is active.
		Press	, and then select Status >
		Network > Ethernet. From the
		Ethernet screen, scroll to LAN port
		and verify that it’s Active.

55

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Polycom IP 5000 manual Troubleshooting, Power and Startup, Symptom Problem Corrective Action, Network Ethernet. From

Contents

IP 5000 Phone Disclaimer TrademarksLimitation of Liability Customer Feedback Contents Polycom SoundStation IP 5000 Phone User Guide Polycom SoundStation IP 5000 Phone User Guide Polycom SoundStation IP 5000 Phone User Guide Before You Use Your Phone Changes to This Guide Using the Keypad Display Screen Phone Status Indicators Icon Line or Call State Description If you want to Then do this Navigating Menus and Calls URL Entering Data and Enabling Items To access the Web Configuration Utility for your phone Answering Calls Calling and Answering Press or the Answer soft key Placing Calls To view this call list Press this arrow key Calling by Entering an IP Address or URL Use the speed dial feature for fast, automated dialing Press , and then select Features Corporate Directory Ending Calls While Your Phone Rings Forwarding Calls While Your Phone Rings Rejecting Calls While Your Phone Rings Holding and Resuming Calls During CallsTransferring Calls Hosting Conference Calls Holding and Resuming Conferences Forwarding Calls Changing the Way Calls are Answered Rejecting Calls from a Contact Diverting Calls from a Contact to Another Party Temporarily Refusing All Calls Do Not Disturb Using Instant Messaging Using Voice MailPress , and then select Features Messages Message Center Managing Instant Messages Press , and then select Features Messages Instant MessagesSending Instant Messages Viewing Call Lists Working with Call Lists Clearing Call List Entries Editing Call List Entries Working with Contact DirectorySearching Contact Directory Updating Contact Directory Using Buddy Lists on To add a Contact Directory entry from a call list Searching Corporate Directory Working with Corporate Directory Saving Corporate Directory Search Results Updating Presence Settings Using Buddy Lists Blocking Contacts from Viewing Your Status Selecting Contacts to MonitorIntegrating with Microsoft Lync Server Features Presence Watcher List Select Features Presence Blocked List Monitoring the Status of Contacts in Your Buddy List Press , and then select Features Presence Buddy StatusWatcher List Presence Icon Buddy Status Logging In and Out of a Phone Accessing Personal Phone Settings with User Profiles Placing Calls from Phones that are in the Logged Out State Press , and then select Features User Login Log out Locking the Phone Changing Your Login Password Locking and Unlocking Your Phone About Your User Password Calling and Answering from a Locked Phone Push-to-Talk Mode Broadcasting Messages Using Push-to-Talk and Group Paging Sending PTT Broadcasts Replying to PTT Broadcasts Ending PTT Broadcasts Updating Channel Subscriptions Sending and Receiving Pages Group Paging Mode Receiving Pages Adjusting the Volume of Pages Allowing Pages to Play During Active Calls Integrating with Microsoft Lync Server Press , and then select Settings Basic Login Credentials Customizing What is HeardChanging the Ring Tone Changing the Speaker Volume Setting Unique Ring Tones for ContactsChanging the Ringer Volume Customizing the Phone Display Press , and then select Settings Basic Preferences LanguageMuting the Microphone Changing the Language Changing the Time and Date Display Updating the Backlight Changing the Screen Contrast Press , and then select Settings Basic Backlight Timeout Press , and then select Settings Basic Backlight IntensitySelect Backlight Idle Intensity Select Maximum Intensity Power and Startup TroubleshootingSymptom Problem Corrective Action Network Ethernet. From Functioning on Controls Calling Access to Screens and Systems Audio DisplaysOverall Functioning Basic Restart Phone Investigating Phone Warnings Testing Phone Hardware Polycom SoundStation IP 5000 Phone User Guide Governing Law Service AgreementsLimitations of Liability Warranty Exclusive Polycom Limited Warranty and Limitation LiabilityExclusions Installation Instructions Safety and Compliance Part 15 FCC RulesClass B Digital Device or Peripheral Modifications Safety and Compliance CE Mark R & TTE Directive EU only New Zealand Telepermit Safety and ComplianceAustralia Warning Restriction of Hazardous Substances RoHS Polycom Take Back Operating Ambient Conditions End-User License Agreement for Polycom Software Support Services Limitation of Liability Israel Office Corporate HeadquartersNetherlands Office