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Polycom IP 5000 manual Access to Screens and Systems, Calling

Models: IP 5000 5000

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			Polycom® SoundStation® IP 5000 Phone User Guide
Access to Screens and Systems

Symptom		Problem		Corrective Action

There is no response when you		The phone isn’t in an active		Try the following:
press a feature key.		state.		• Press the keys more slowly.
				• Press the keys more slowly.
				• Call the phone to confirm that inbound
				call display and ringing is normal. If
				successful, try to press feature keys to
				access certain screens (for example,
				Directory screens).
				• To confirm the line is actively
				registered to the call server,
				press	, and then select Status >
				Lines. From the Line Information
				screen, verify that your phone line is
				registered.
				• To attempt re-registration with the call
				server, reboot the phone. For more
				information, see your system
				administrator.

The display shows Network Link		The network cable isn’t properly		See Power and Startup on page 55.
is Down.		connected.

Calling

Symptom		Problem		Corrective Action

There is no dial tone.		Power isn’t correctly applied to		Verify that power is correctly applied to the
		the phone.		phone:
				• Check that the display is illuminated.
				• Ensure the network cable is inserted
				properly on the underside of the
				phone. (Try unplugging and
				re-inserting the cable.)

There is no audible ring tone.		Ringer volume is low, or the		Verify ringer volume and Ring Type:
		Ring Type is set to Silent Ring.		• To adjust the ringer volume, press
				• To adjust the ringer volume, press
					when the phone is in the idle
				state.
				• Check that the Ring Type isn’t set to
				Silent Ring. (See Changing the Ring
				Tone on page 49.)

A hollow phone icon,	,	The phone isn’t registered to a		Ask your system administrator to register
A hollow phone icon,	,	server.		the phone to a server.
displays next to the directory		server.		the phone to a server.
displays next to the directory
number.

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Image 63

Polycom IP 5000 manual Access to Screens and Systems, Calling

Contents

IP 5000 Phone Customer Feedback TrademarksDisclaimer Limitation of LiabilityContents Polycom SoundStation IP 5000 Phone User Guide Polycom SoundStation IP 5000 Phone User Guide Polycom SoundStation IP 5000 Phone User Guide Before You Use Your Phone Changes to This GuideUsing the Keypad Display Screen Phone Status Indicators Icon Line or Call State Description If you want to Then do this Navigating Menus and CallsURL Entering Data and Enabling ItemsTo access the Web Configuration Utility for your phone Answering Calls Calling and AnsweringPress or the Answer soft key Placing CallsTo view this call list Press this arrow key Calling by Entering an IP Address or URLUse the speed dial feature for fast, automated dialing Press , and then select Features Corporate DirectoryEnding Calls While Your Phone RingsForwarding Calls While Your Phone Rings Rejecting Calls While Your Phone RingsDuring Calls Holding and Resuming CallsTransferring Calls Hosting Conference Calls Holding and Resuming Conferences Forwarding Calls Changing the Way Calls are AnsweredRejecting Calls from a Contact Diverting Calls from a Contact to Another Party Temporarily Refusing All Calls Do Not DisturbUsing Voice Mail Using Instant MessagingPress , and then select Features Messages Message Center Press , and then select Features Messages Instant Messages Managing Instant MessagesSending Instant Messages Viewing Call Lists Working with Call ListsClearing Call List Entries Working with Contact Directory Editing Call List EntriesSearching Contact Directory Updating Contact Directory Using Buddy Lists on To add a Contact Directory entry from a call list Searching Corporate Directory Working with Corporate DirectorySaving Corporate Directory Search Results Updating Presence Settings Using Buddy ListsSelecting Contacts to Monitor Blocking Contacts from Viewing Your StatusIntegrating with Microsoft Lync Server Features Presence Watcher List Select Features Presence Blocked ListPresence Icon Buddy Status Press , and then select Features Presence Buddy StatusMonitoring the Status of Contacts in Your Buddy List Watcher ListLogging In and Out of a Phone Accessing Personal Phone Settings with User ProfilesPlacing Calls from Phones that are in the Logged Out State Press , and then select Features User Login Log outLocking the Phone Changing Your Login PasswordLocking and Unlocking Your Phone About Your User PasswordCalling and Answering from a Locked Phone Push-to-Talk Mode Broadcasting Messages Using Push-to-Talk and Group PagingSending PTT Broadcasts Replying to PTT Broadcasts Ending PTT Broadcasts Updating Channel Subscriptions Sending and Receiving Pages Group Paging ModeReceiving Pages Adjusting the Volume of Pages Allowing Pages to Play During Active Calls Integrating with Microsoft Lync ServerCustomizing What is Heard Press , and then select Settings Basic Login CredentialsChanging the Ring Tone Setting Unique Ring Tones for Contacts Changing the Speaker VolumeChanging the Ringer Volume Changing the Language Press , and then select Settings Basic Preferences LanguageCustomizing the Phone Display Muting the MicrophoneChanging the Time and Date Display Updating the Backlight Changing the Screen ContrastSelect Maximum Intensity Press , and then select Settings Basic Backlight IntensityPress , and then select Settings Basic Backlight Timeout Select Backlight Idle IntensityNetwork Ethernet. From TroubleshootingPower and Startup Symptom Problem Corrective ActionFunctioning on ControlsCalling Access to Screens and SystemsBasic Restart Phone DisplaysAudio Overall FunctioningInvestigating Phone Warnings Testing Phone HardwarePolycom SoundStation IP 5000 Phone User Guide Service Agreements Governing LawLimitations of Liability Polycom Limited Warranty and Limitation Liability Warranty ExclusiveExclusions Modifications Safety and Compliance Part 15 FCC RulesInstallation Instructions Class B Digital Device or PeripheralSafety and Compliance CE Mark R & TTE Directive EU only Restriction of Hazardous Substances RoHS Safety and ComplianceNew Zealand Telepermit Australia WarningPolycom Take Back Operating Ambient Conditions End-User License Agreement for Polycom Software Support Services Limitation of Liability Corporate Headquarters Israel OfficeNetherlands Office