Displays, Audio, Overall Functioning | Polycom IP 5000 guide

Polycom® SoundStation® IP 5000 Phone User Guide

Displays

Symptom	Problem	Corrective Action

There is no display.	Power isn’t correctly applied to	Verify that power is correctly applied to the
The display is incorrect.	the phone.	phone:
The display is incorrect.		• Check that the display is illuminated.
The display has bad contrast.		• Check that the display is illuminated.
		• Ensure the network cable is inserted
		properly on the underside of the
		phone. (Try unplugging and
		re-inserting the cable.)
		• If your phone uses Power over
		Ethernet (PoE), have your system
		administrator check that the switch is
		supplying power to the phone.

	The contrast needs adjustment.	Adjust the screen contrast. (See Changing
		the Screen Contrast on page 53.)

The display is flickering.	Certain types of older fluorescent	Try the following:
	lighting cause the display to	• Move the phone away from the lights.
	appear to flicker.	• Move the phone away from the lights.
	appear to flicker.	• Replace the lights.
		• Replace the lights.

Audio

Symptom	Problem	Corrective Action

The speaker has no audible	Speaker volume is low.	Adjust the speaker volume. During a call,
sound.		press	to adjust the volume.
		press	to adjust the volume.

Overall Functioning

Symptom	Problem	Corrective Action

The phone is malfunctioning.	The phone may need to be	Restart the phone:
	restarted.	Note: If your phone malfunctions, you may
		be able to restore normal operation
		without restarting it. Before you restart
		your phone, contact your system
		administrator.
		• Press	, and then select Settings >
		Basic > Restart Phone.
		The Restart Phone screen displays.
		The message Are you sure? displays.
		To restart the phone, press the
		Yes soft key.

58

Image 64

Polycom IP 5000 manual Displays, Audio, Overall Functioning, Basic Restart Phone

Contents

IP 5000 Phone Trademarks DisclaimerLimitation of Liability Customer Feedback Contents Polycom SoundStation IP 5000 Phone User Guide Polycom SoundStation IP 5000 Phone User Guide Polycom SoundStation IP 5000 Phone User Guide Changes to This Guide Before You Use Your Phone Using the Keypad Display Screen Phone Status Indicators Icon Line or Call State Description Navigating Menus and Calls If you want to Then do this Entering Data and Enabling Items URL To access the Web Configuration Utility for your phone Calling and Answering Answering Calls Placing Calls Press or the Answer soft key Calling by Entering an IP Address or URL To view this call list Press this arrow key Press , and then select Features Corporate Directory Use the speed dial feature for fast, automated dialing While Your Phone Rings Ending Calls Rejecting Calls While Your Phone Rings Forwarding Calls While Your Phone Rings Holding and Resuming Calls During CallsTransferring Calls Hosting Conference Calls Holding and Resuming Conferences Changing the Way Calls are Answered Forwarding Calls Rejecting Calls from a Contact Temporarily Refusing All Calls Do Not Disturb Diverting Calls from a Contact to Another Party Using Instant Messaging Using Voice MailPress , and then select Features Messages Message Center Managing Instant Messages Press , and then select Features Messages Instant MessagesSending Instant Messages Working with Call Lists Viewing Call Lists Clearing Call List Entries Editing Call List Entries Working with Contact DirectorySearching Contact Directory Updating Contact Directory Using Buddy Lists on To add a Contact Directory entry from a call list Working with Corporate Directory Searching Corporate Directory Saving Corporate Directory Search Results Using Buddy Lists Updating Presence Settings Blocking Contacts from Viewing Your Status Selecting Contacts to MonitorIntegrating with Microsoft Lync Server Select Features Presence Blocked List Features Presence Watcher List Press , and then select Features Presence Buddy Status Monitoring the Status of Contacts in Your Buddy ListWatcher List Presence Icon Buddy Status Accessing Personal Phone Settings with User Profiles Logging In and Out of a Phone Press , and then select Features User Login Log out Placing Calls from Phones that are in the Logged Out State Changing Your Login Password Locking the Phone About Your User Password Locking and Unlocking Your Phone Calling and Answering from a Locked Phone Broadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk Mode Sending PTT Broadcasts Replying to PTT Broadcasts Ending PTT Broadcasts Updating Channel Subscriptions Group Paging Mode Sending and Receiving Pages Receiving Pages Adjusting the Volume of Pages Integrating with Microsoft Lync Server Allowing Pages to Play During Active Calls Press , and then select Settings Basic Login Credentials Customizing What is HeardChanging the Ring Tone Changing the Speaker Volume Setting Unique Ring Tones for ContactsChanging the Ringer Volume Press , and then select Settings Basic Preferences Language Customizing the Phone DisplayMuting the Microphone Changing the Language Changing the Time and Date Display Changing the Screen Contrast Updating the Backlight Press , and then select Settings Basic Backlight Intensity Press , and then select Settings Basic Backlight TimeoutSelect Backlight Idle Intensity Select Maximum Intensity Troubleshooting Power and StartupSymptom Problem Corrective Action Network Ethernet. From Controls Functioning on Access to Screens and Systems Calling Displays AudioOverall Functioning Basic Restart Phone Testing Phone Hardware Investigating Phone Warnings Polycom SoundStation IP 5000 Phone User Guide Governing Law Service AgreementsLimitations of Liability Warranty Exclusive Polycom Limited Warranty and Limitation LiabilityExclusions Safety and Compliance Part 15 FCC Rules Installation InstructionsClass B Digital Device or Peripheral Modifications Safety and Compliance CE Mark R & TTE Directive EU only Safety and Compliance New Zealand TelepermitAustralia Warning Restriction of Hazardous Substances RoHS Polycom Take Back Operating Ambient Conditions End-User License Agreement for Polycom Software Support Services Limitation of Liability Israel Office Corporate HeadquartersNetherlands Office