Troubleshooting

 

 

Machine Status

Problem/Cause

Action

 

 

 

 

 

 

 

 

Misfeeds occur frequently.

The side guides of the pa-

Check the side guides are locked.

 

 

 

 

per tray may not be locked.

See p.113 “Changing the Paper

 

 

 

 

 

Size”.

 

 

 

 

 

 

 

 

 

 

The end guide of the paper

Check that the end guide is locked.

 

 

 

 

tray may not be locked.

See p.113 “Changing the Paper

 

 

 

 

 

Size”.

 

 

 

 

 

 

 

 

 

 

You may have loaded pa-

When you use paper of a size that

 

 

 

 

per whose size cannot be

cannot be detected automatically,

 

 

 

 

detected automatically.

set the paper size. See p.56 “Tray Pa-

 

 

 

 

 

per Size: (Tray 2,3)”, p.153 “Copy

 

 

 

 

 

Paper”.

 

 

 

 

 

 

 

 

 

 

The saddle stitching staple

Reset the saddle stitching staple car-

 

 

 

 

cartridge for the Booklet

tridge. See p.115 “d Adding Sta-

 

 

 

 

Finisher has been removed.

ples”.

 

 

 

 

 

 

 

An error message remains,

When a misfeed message

Clear misfed paper and open and

 

 

even after the misfed paper

appears, it remains until

close the front cover. ⇒ p.103 “x

5

 

is removed.

you open and close the cov-

Clearing Misfeeds”

 

 

 

 

er, as required.

 

 

 

 

 

 

 

 

Cannot duplex print

You cannot use the paper

For duplex printing, select Tray 1-3

 

 

 

 

in the bypass tray for du-

in Copier mode or with the printer

 

 

 

 

plex printing.

driver.

 

 

 

 

 

 

 

 

 

 

The setting for the Paper

Select “2 Sided Copy” for Paper

 

 

 

 

Type: Tray 1-3 is “1 Side

Type: Tray 1-3. See p.56 “Paper

 

 

 

 

Copy”.

Type: (Tray1-3, LCT)”.

 

 

 

 

 

 

 

During saddle stitching,

Depending on the type of

Select a paper type that does not

 

 

paper comes out open and

paper, the paper may

spring back easily .

 

 

not neatly stacked.

spring open after it is fold-

 

 

 

 

 

ed.

 

 

 

 

 

 

 

 

The user code entry dis-

Users are restricted by user

Enter the user code (up to 8-digits),

 

 

play appears.

codes.

and then press [#].

 

 

 

 

 

 

 

The Authentication screen

Basic Authentication, Win-

Enter your login user name and user

 

 

appears.

dows Authentication, or

password. See p.23 “When the Au-

 

 

 

 

LDAP Authentication is

thentication Screen is displayed”.

 

 

 

 

set.

 

 

 

 

 

 

 

 

“You do not have

The use of the function is

Contact the administrator.

 

 

the privileges to

restricted to authenticated

 

 

 

use the following

users only.

 

 

 

function(s).” is dis-

 

 

 

 

played.

 

 

 

 

 

 

 

 

 

“You do not have

This user code is not al-

Press the {Energy Saver} key. Con-

 

 

the privileges to

lowed to use the function

firm that the display goes off, and

 

 

use the following

selected.

then press the {Energy Saver} key

 

 

function(s).” contin-

 

again. The display will return to the

 

 

 

user code entry display.

 

 

ues to be displayed even

 

 

 

 

 

 

 

though you have entered a

 

 

 

 

valid user code.

 

 

 

 

 

 

 

 

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