Operational Difficulties | Troubleshooting |
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Problem | Required Action |
Copies are blank. | Is the toner cassette installed? |
| ➣ Install the toner cassette. |
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Copy paper misfeeds occur | Is the proper paper in the paper tray? |
frequently. | ➣ Use appropriate paper. See page 72. |
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| Is folded, wrinkled, damp, or curled paper in the |
| paper tray? |
| ➣ Always use dry, undamaged paper. |
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| Is the paper set properly in the paper tray? |
| ➣ Always load paper correctly. See page 48. |
| Do not load too much paper in the trays. |
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| Are there any pieces of misfed paper or other |
| foreign objects in the machine? |
| ➣ Make sure that the paper path is |
| completely clear of paper and other |
| material after a misfeed. |
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| Are you copying onto recycled paper? |
| ➣ Fan the stack of recycled paper and load |
| it in the paper tray. |
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Stripes on copies. | The exposure glass for the auto document |
| feeder is dirty. |
| ➣ Clean the exposure glass (see page 54). |
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TELEPHONING |
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You can’t receive phone calls; the | You are in FAX mode. |
unit only rings once then goes into | ➣ Change to Manual Receive mode or AUTO |
receive mode. | mode. |
| (see page 12). |
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You can’t receive phone calls; the | The telephone line is not connected. |
unit does not ring. | ➣ Connect the line (see page 84). |
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POLLING |
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Dialing took place, but polling could | Polling with ID is set in the other terminal. |
not. | ➣ Contact the person at the other end and |
| make sure that free polling is available. |
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