hExpected lamp degradation and normal decrease in lamp output over a period of time or as the lamp is consumed
iCustomer caused defects, including but not limited to, scratched/defaced/altered plastics
jFailure to follow maintenance procedures as outlined in the product’s user guide where a schedule is specified for regular cleaning of the product
kOpening the product and/or tampering with internal circuitry
lProducts lost, stolen or discarded
mAny damage or dissatisfaction associated with latent images, “burnin,” or any other damage determined by Runco to be the result of customer use patterns
nAny other cause, which does not relate to a product defect in material or workmanship
5.Removal, installation, and setup service charges are excluded from this Standard Limited warranty
6.Black uniformity issues or other LCD issues associated with usage outside the Runco recommended guidelines and specifications for the product
7.Bright or dark sub pixels that are characteristic of LCD technology and considered by Runco to be acceptable and within Runco’s manufacturing specifications. (See “Sub Pixel Policy,” below.)
8.Second day shipment delivery time and availability may vary based on origin and destination and Runco is unable to deliver to PO Box and FPO Box addresses
Sub Pixel Policy
It is not uncommon for one or more sub pixels to become bright or dark during or after the manufacturing process. A bright sub pixel is one that remains in the on position, and a dark sub pixel is one that appears black or off. The sub pixels are usually hard to see and will not detract from the display quality or usability at normal viewing distance. The following are Runco’s criteria for identifying bright or dark sub pixels that would be considered unacceptable: a) the number of bright or dark sub pixels; b) the location of the bright or dark sub pixels; c) the color of the bright sub pixels; and d) the Runco model size. If sub pixels have been identified as unacceptable by Runco the LCD will be deemed faulty and will be replaced if reported within the warranty period. If there are issues with bright or dark sub pixels, gather the information listed above and call or email support@runco.com.
Other Terms and Conditions
1.Runco will not accept returned Product unless an RMA number has been issued by Runco.
2.If an Advance Exchange return occurs, it is the customer’s responsibility to properly package the defective product and ship it to the address provided by the Runco technical support representative with the RMA number prominently displayed. If the defective product is not properly packaged and is damaged in transit during its return to Runco, you may be invoiced for either the repair costs, if repairable, or the MSRP of a replacement product and shipping costs incurred by Runco.
3.The repaired or replaced product will assume the remainder of your original product’s RuncoCare Service Plan term or 90 days from the date the repaired unit is shipped, whichever is longer.
4.If a replacement product is sent, the customer agrees to retain the replacement for the product you purchased and your defective product becomes the property of Runco.
Extended Service Options
Runco offers extended and expanded service plans. For information on additional product protection, please email serviceorders@runco.com or call (toll free) (800) 23RUNCO
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