Appendix A - Troubleshooting
This section describes common problems you may encounter and possible solutions to them. The SAGEM F@stTM 1500 ADSL Router can be easily monitored through panel indicators to identify problems.
| Troubleshooting Chart |
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Symptom | Action |
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LED Indicators |
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The PWR LED is Off. | • Check connections between the SAGEM F@stTM 1500 ADSL Router, the |
| external power supply, and the wall outlet. |
| • If the power indicator does not turn on when the power cord is plugged in, you |
| may have a problem with the power outlet, power cord, or external power |
| supply. However, if the unit powers off after running for a while, check for loose |
| power connections, power losses, or surges at the power outlet. If you still |
| cannot isolate the problem, then the external power supply may be defective. |
| In this case, contact Technical Support for assistance. |
The ADSL LED is Off. | • Verify that the SAGEM F@stTM 1500 ADSL Router and attached device are |
| powered on. |
| • Be sure the cable is plugged into both the ADSL Router and the |
| corresponding device. |
| • Verify that the proper cable type is used and that its length does not exceed |
| the specified limits. |
| • Be sure that the network interface on the attached device is configured for the |
| proper communication speed and duplex mode. |
| • Check the adapter on the attached device and cable connections for possible |
| defects. Replace any defective adapter or cable if necessary. |
Network Connection Problems | |
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The user cannot ping the | • Verify that the IP addresses are properly configured. For most applications, |
SAGEM F@stTM 1500 | you should use the A DSL Router’s DHCP function to dynamically assign IP |
ADSL Router from the | addresses to hosts on the attached LAN. However, if you manually configure |
attached LAN. | IP addresses on the LAN, verify that the same network address (network |
| component of the IP address) and subnet mask are used for both the |
| SAGEM F@stTM 1500 ADSL Router and any attached LAN devices. |
| • Be sure the device you want to ping (or from which you are pinging) has been |
| configured for TCP/IP. |
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|
Management Problems |
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The user cannot connect | • Be sure to have configured the SAGEM F@stTM 1500 ADSL Router with a |
using the web browser. | valid IP address, subnet mask, and default gateway. |
| • Check that you have a valid network connection to the SAGEM F@stTM 1500 |
| ADSL Router and that the port you are using has not been disabled. |
| • Check the network cabling between the management station and the |
| SAGEM F@stTM 1500 ADSL Router. |
The user forgot or lost the | • Press the Reset button on the rear panel (holding it down for at least five |
password. | seconds) to restore the factory defaults. |
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SAGEM F@st™ 1500 Reference Manual -
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