Troubleshooting_ 77
Printing problems
Condition Possible cause Suggested solutions
The machine
does not print.
The machine is not
receiving power.
Check the power cord
connections. Check the
power switch and the power
source.
The machine is not
selected as the
default machine.
Select your machine as your
default machine in your
Windows.
Check the machine for the following:
•The front cover is not closed. Close the front
cover.
•Paper is jammed. Clear the paper jam. (See
"Clearing paper jams" on page 69.)
•No paper is loaded. Load paper. (See "Loading
paper in the tray" on page 43.)
•The toner cartridge is not installed. Install the
toner cartridge.
•Remove the protection sheet on the paper
transfer belt. Refer to Quick Install Guide.
•Remove the sealing tape from the toner
cartridge. Refer to Quick Install Guide.
If a system error occurs, contact your service
representative.
The connection
cable between the
computer and the
machine is not
connected properly.
Disconnect the machine
cable and reconnect it.
The connection
cable between the
computer and the
machine is
defective.
If possible, attach the cable
to another computer that is
working properly and print a
job. You can also try using a
different machine cable.
The port setting is
incorrect.
Check the Windows printer
setting to make sure that the
print job is sent to the correct
port. If the computer has
more than one port, make
sure that the machine is
attached to the correct one.
The machine may
be configured
incorrectly.
Check the Printing
Preferences to ensure that
all of the print settings are
correct. (See "Opening
printing preferences" on
page 48.)
The printer driver
may be incorrectly
installed.
Repair the machine
software. (See "Installing the
driver locally" on page 23.)
The machine is
malfunctioning.
Check the display message
on the control panel to see if
the machine is indicating a
system error. Contact a
service representative.
(Continued) The
machine does not
print.
The document size
is so big that the
hard disk space of
the computer is
insufficient to
access the print job.
Get more hard disk space
and print the document
again.
The machine
selects print
materials from
the wrong paper
source.
The paper option
that was selected in
the Printing
Preferences may
be incorrect.
For many software
applications, the paper
source selection is found
under the Paper tab within
the Printing Preferences.
Select the correct paper
source. See the printer
driver help screen. (See
"Opening printing
preferences" on page 48.)
A print job is
extremely slow.
The job may be
very complex.
Reduce the complexity of
the page or try adjusting the
print quality settings.
Half the page is
blank.
The page
orientation setting
may be incorrect.
Change the page orientation
in your application. See the
printer driver help screen.
The paper size and
the paper size
settings do not
match.
Ensure that the paper size in
the printer driver settings
matches the paper in the
tray.
Or, ensure that the paper
size in the printer driver
settings matches the paper
selection in the software
application settings you use.
The machine
prints, but the
text is wrong,
garbled, or
incomplete.
The machine cable
is loose or
defective.
Disconnect the machine
cable and reconnect. Try a
print job that you have
already printed successfully.
If possible, attach the cable
and the machine to another
computer that you know
works and try a print job.
Finally, try a new machine
cable.
The wrong printer
driver was selected.
Check the application’s
printer selection menu to
ensure that your machine is
selected.
The software
application is
malfunctioning.
Try printing a job from
another application.
The operating
system is
malfunctioning.
Exit Windows and reboot the
computer. Turn the machine
off and back on again.
If you are in a DOS
environment, the
font setting for your
machine may be
set incorrectly.
Change the language
setting. (See "Changing font
setting" on page 41.)
Condition Possible cause Suggested solutions