Printing problems
Condition | Possible cause | Suggested solutions |
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The machine | The machine is not | Check the power cord |
does not print. | receiving power. | connections. Check the |
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| power switch and the power |
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| source. |
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| The machine is not | Select your machine as your |
| selected as the | default machine in your |
| default machine. | Windows. |
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Check the machine for the following:
•The front cover is not closed. Close the front cover.
•Paper is jammed. Clear the paper jam. (See "Clearing paper jams" on page 69.)
•No paper is loaded. Load paper. (See "Loading paper in the tray" on page 43.)
•The toner cartridge is not installed. Install the toner cartridge.
•Remove the protection sheet on the paper transfer belt. Refer to Quick Install Guide.
•Remove the sealing tape from the toner cartridge. Refer to Quick Install Guide.
If a system error occurs, contact your service representative.
| The connection | Disconnect the machine |
| cable between the | cable and reconnect it. |
| computer and the |
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| machine is not |
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| connected properly. |
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| The connection | If possible, attach the cable |
| cable between the | to another computer that is |
| computer and the | working properly and print a |
| machine is | job. You can also try using a |
| defective. | different machine cable. |
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| The port setting is | Check the Windows printer |
| incorrect. | setting to make sure that the |
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| print job is sent to the correct |
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| port. If the computer has |
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| more than one port, make |
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| sure that the machine is |
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| attached to the correct one. |
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| The machine may | Check the Printing |
| be configured | Preferences to ensure that |
| incorrectly. | all of the print settings are |
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| correct. (See "Opening |
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| printing preferences" on |
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| page 48.) |
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| The printer driver | Repair the machine |
| may be incorrectly | software. (See "Installing the |
| installed. | driver locally" on page 23.) |
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| The machine is | Check the display message |
| malfunctioning. | on the control panel to see if |
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| the machine is indicating a |
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| system error. Contact a |
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| service representative. |
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Condition | Possible cause | Suggested solutions |
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(Continued) The | The document size | Get more hard disk space |
machine does not | is so big that the | and print the document |
print. | hard disk space of | again. |
| the computer is |
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| insufficient to |
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| access the print job. |
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The machine | The paper option | For many software |
selects print | that was selected in | applications, the paper |
materials from | the Printing | source selection is found |
the wrong paper | Preferences may | under the Paper tab within |
source. | be incorrect. | the Printing Preferences. |
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| Select the correct paper |
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| source. See the printer |
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| driver help screen. (See |
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| "Opening printing |
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| preferences" on page 48.) |
A print job is | The job may be | Reduce the complexity of |
extremely slow. | very complex. | the page or try adjusting the |
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| print quality settings. |
Half the page is | The page | Change the page orientation |
blank. | orientation setting | in your application. See the |
| may be incorrect. | printer driver help screen. |
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| The paper size and | Ensure that the paper size in |
| the paper size | the printer driver settings |
| settings do not | matches the paper in the |
| match. | tray. |
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| Or, ensure that the paper |
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| size in the printer driver |
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| settings matches the paper |
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| selection in the software |
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| application settings you use. |
The machine | The machine cable | Disconnect the machine |
prints, but the | is loose or | cable and reconnect. Try a |
text is wrong, | defective. | print job that you have |
garbled, or |
| already printed successfully. |
incomplete. |
| If possible, attach the cable |
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| and the machine to another |
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| computer that you know |
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| works and try a print job. |
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| Finally, try a new machine |
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| cable. |
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| The wrong printer | Check the application’s |
| driver was selected. | printer selection menu to |
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| ensure that your machine is |
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| selected. |
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| The software | Try printing a job from |
| application is | another application. |
| malfunctioning. |
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| The operating | Exit Windows and reboot the |
| system is | computer. Turn the machine |
| malfunctioning. | off and back on again. |
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| If you are in a DOS | Change the language |
| environment, the | setting. (See "Changing font |
| font setting for your | setting" on page 41.) |
| machine may be |
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| set incorrectly. |
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