Condition | Possible cause | Suggested solutions |
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Pages print, but | The toner cartridge | Redistribute the toner, if |
they are blank. | is defective or out of | necessary. |
| toner. | If necessary, replace the |
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| toner cartridge. |
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| The file may have | Check the file to ensure that |
| blank pages. | it does not contain blank |
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| pages. |
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| Some parts, such | Contact a service |
| as the controller or | representative. |
| the board, may be |
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| defective. |
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The machine | Incompatibility | Printing the PDF file as an |
does not print | between the PDF | image may enable the file to |
PDF file correctly. | file and the Acrobat | print. Turn on Print As |
Some parts of | products. | Image from the Acrobat |
graphics, text, or |
| printing options. |
illustrations are |
| It will take longer to |
missing. |
| |
| print when you print a | |
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| PDF file as an image. |
The print quality | The resolution of | Reduce the photo size. If |
of photos is not | the photo is very | you increase the photo size |
good. Images are | low. | in the software application, |
not clear. |
| the resolution will be |
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| reduced. |
Before printing, | Using damp paper | This is not a problem. Just |
the machine | can cause vapor | keep printing. |
emits vapor near | during printing. |
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the output tray. |
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The machine | Paper size and | Go to the printer properties |
does not print | paper size setting | and click the paper tab. |
special- sized | do not match. | Correct the paper size in the |
paper, such as |
| custom option. (See |
billing paper. |
| "Opening printing |
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| preferences" on page 48.) |
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Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem.
| Condition |
| Suggested Solutions | |
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Light or faded print • | If a vertical white streak or faded area appears | |||
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| on the page, the toner supply is low. You may |
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| |
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| be able to temporarily extend the toner |
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| cartridge life. (See "Redistributing toner" on |
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| page 68.) If this does not improve the print |
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| quality, install a new toner cartridge. |
•The paper may not meet paper specifications; for example, the paper may be too moist or rough. (See "Print media specifications" on page 92.)
•If the entire page is light, the print resolution setting is too low or the toner save mode is on. Adjust the print resolution and turn the toner save mode off. See the help screen of the printer driver.
•A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning. (See "Cleaning the inside" on page 65.)
•The surface of the LSU part inside the machine may be dirty. (See "Cleaning the inside" on page 65.)
The top half of the | The toner might not adhere properly to this type of | ||
paper is printed | paper. | ||
lighter than the | • Change the printer option and try again. | ||
rest of the paper | Go to the Printing Preferences, click the | ||
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| Paper tab, and set the paper type to |
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| |
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| Recycled. |
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Toner specks | • The paper may not meet specifications; for | |
A aB bC c | example, the paper may be too moist or rough. | |
(See "Print media specifications" on page 92.) | ||
A aB bC c | • The transfer roller may be dirty. Clean the | |
inside of your machine. Contact a service | ||
A aB bC c | representative. | |
A aB bC c | • The paper path may need cleaning. Contact a | |
service representative. | ||
A aB bC c | ||
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