Samsung SCX-4x28, SCX-4x24 manual Printing problems, Condition Possible Suggested Solutions Cause

Printing problems

CONDITION	POSSIBLE	SUGGESTED SOLUTIONS
	CAUSE
The machine	The machine is not	Check the power cord
does not	receiving power.	connections. Check the power
print.		switch and the power source.
	The machine is not	Select Samsung SCX-4x24
	selected as the	Series or SCX-4x28 Series as
	default printer.	your default printer in your
		Windows.

•Check the machine for the following:

•The front cover is not closed. Close the cover.

•Paper is jammed. Clear the paper jam. See page 64.

•No paper is loaded. Load paper. See page 33.

•The toner cartridge is not installed. Install the toner cartridge.

•If a system error occurs, contact your service representative.

The connection	Disconnect the printer cable and
cable between the	reconnect it.
computer and the
machine is not
connected properly.
The connection	If possible, attach the cable to
cable between the	another computer that is working
computer and the	properly and print a job. You can
machine is	also try using a different printer
defective.	cable.
The port setting is	Check the Windows printer setting
incorrect.	to make sure that the print job is
	sent to the correct port. If the
	computer has more than one port,
	make sure that the machine is
	attached to the correct one.
The machine may	Check the printer properties to
be configured	ensure that all of the print settings
incorrectly.	are correct.
The printer driver	Repair the printer software. See
may be incorrectly	the Software section.
installed.
The machine is	Check the display message on
malfunctioning.	the control panel to see if the
	machine is indicating a system
	error.
The document size	Get more hard disk space and
is so big that the	print the document again.
hard disk space of
the computer is not
enough to access
the print job.

CONDITION	POSSIBLE	SUGGESTED SOLUTIONS
	CAUSE
The machine	The paper source	For many software applications,
selects print	selection in the	the paper source selection is
materials	printer properties	found under the Thin Paper tab
from the	may be incorrect.	within the printer properties.
		Select the correct paper source.
wrong paper
		See the printer driver help screen.
source.
A print job is	The job may be very	Reduce the complexity of the
extremely	complex.	page or try adjusting the print
slow.		quality settings.
Half the page	The page orientation	Change the page orientation in
is blank.	setting may be	your application. See the printer
	incorrect.	driver help screen.
	The paper size and	Ensure that the paper size in the
	the paper size	printer driver settings matches the
	settings do not	paper in the tray.
	match.	Or, ensure that the paper size in
		the printer driver settings matches
		the paper selection in the
		software application settings you
		use.
The machine	The printer cable is	Disconnect the printer cable and
prints, but	loose or defective.	reconnect. Try a print job that you
the text is		have already printed successfully.
wrong,		If possible, attach the cable and
		the machine to another computer
garbled, or
		and try a print job that you know
incomplete.
		works. Finally, try a new printer
		cable.
	The wrong printer	Check the application’s printer
	driver was selected.	selection menu to ensure that
		your machine is selected.
	The software	Try printing a job from another
	application is	application.
	malfunctioning.
	The operating	Exit Windows and reboot the
	system is	computer. Turn the machine off
	malfunctioning.	and then back on again.
Pages print,	The toner cartridge	Redistribute the toner, if
but are blank.	is defective or out of	necessary. See page 59.
	toner.	If necessary, replace the toner
		cartridge.
	The file may have	Check the file to ensure that it
	blank pages.	does not contain blank pages.
	Some parts, such as	Contact a service representative.
	the controller or the
	board, may be
	defective.

70_Troubleshooting