Common PostScript problems SCX-4x28 Series only | Samsung SCX-4x24

CONDITION	SUGGESTED SOLUTIONS

Blank areas appear	You may have chosen the wrong paper settings
at the bottom of each	in the user option setting. For details about
page or on other	paper settings, see page 30.
pages, with a small
strip of text at the
top.

Common PostScript problems (SCX-4x28 Series only)

The following situations are PS language specific and may occur when several printer languages are being used.

To receive a printed or screen-displayed message when PostScript errors occur, open the Print Options window and click the desired selection next to the PostScript errors section

	PROBLEM	POSSIBLE	SOLUTION
	PROBLEM	CAUSE	SOLUTION
		CAUSE

	PostScript file	The PostScript	• Install the PostScript driver,
	cannot be	driver may not be	referring to Software
	printed.	installed correctly.	section.
			• Print a configuration page
			and verify that the PS
			version is available for
			printing.
			• If the problem persists,
			contact a service
			representative.
	“Limit Check	The print job was	You might need to reduce the
	Error” message	too complex.	complexity of the page or
	appears.		install more memory.

	A PostScript	The print job may	Make sure that the print job is a
	error page prints.	not be PostScript.	PostScript job. Check to see
			whether the software
			application expected a setup or
			PostScript header file to be
			sent to the machine.
	The optional tray	The printer driver	Open the PostScript driver
	is not selected in	has not been	properties, select the Device
	the driver.	configured to	Settings tab, and set the Tray
		recognize the	option of the Installable
		optional tray.	Options section to Installed.

Common Windows problems

	CONDITION	SUGGESTED SOLUTIONS

	“File in Use”	Exit all software applications. Remove all
	message appears	software from the StartUp Group, then restart
	during installation.	Windows. Reinstall the printer driver.

	“General Protection	Close all other applications, reboot Windows
	Fault”, “Exception	and try printing again.
	OE”, “Spool32”, or
	“Illegal Operation”
	messages appear.
	“Fail To Print”, “A	These messages may appear during printing.
	printer timeout error	Just keep waiting until the machine finishes
	occurred.” messages	printing. If the message appears in ready mode
	appear.	or after printing has been completed, check the
	appear.	connection and/or whether an error has
		connection and/or whether an error has
		occurred.

Refer to the Microsoft Windows documentation that came with your computer for further information on Windows error messages.

Troubleshooting_ 75

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Samsung SCX-4x24 Common PostScript problems SCX-4x28 Series only, Common Windows problems, Problem Possible Solution Cause

Contents

Multi Functional Printer Special Features Features of your new laser product Convention Description Example Features by ModelsFeatures About this USER’S Guide Printer Driver Help Quick Install GuideFinding More Information Online User’s Guide Safety information Important Safety Symbols and PrecautionsWhat the icons and signs in this user’s guide mean Laser Safety Statement Perchlorate Warning Ozone SafetyMercury Safety Power Saver FCC Information to the User Correct Disposal of Batteries in this ProductRadio Frequency Emissions FAX Branding You should also know that Ringer Equivalence Number EC Certification Replacing the Fitted Plug for UK onlyDeclaration of Conformity European Countries Approvals and Certifications Original Ssleay License Openssl License 12Safety information Contents Setting copy timeout Changing the settings for each copyChanging the default copy settings Using special copy features Other ways to fax Fax setupCleaning your machine Maintenance parts Supplies Understanding display messages Solving other problems This chapter includes IntroductionPrinter Overview Front view Rear view Control Panel Overview Green Blinking Understanding the Status LEDStatus Description Off TCP/IP Menu Overview PostScript driver SCX-4x28 Series only Printer Driver FeaturesSupplied Software Printer driver Windows Setting UP the HardwareGetting started System Requirements Requirements Setting UP the NetworkSupported operating systems Operating Free System CPU RAM HDD Space Starting the program Configuring network protocol via the machineUsing SetIP program Installing the program Installing the Software Machines Basic Settings Entering characters using the number keypad Setting sounds Toner Save mode Using the save modesSetting print job timeout Changing the font setting ADF Loading originals and print mediaLoading Originals On the scanner glass Selecting Print Media Type Size Dimensions Weighta Capacityb Specifications on print media Media Type Guidelines Media sizes supported in each modeMode Size Source Guidelines for special print media Full Changing the Size of the Paper in the Paper TrayLoading Paper Loading paper in the tray 1 or optional tray Label Printing on Special Print MaterialsFeeding the print material manually Envelope Preprinted paper Transparency Punched paper Adjusting the Output Support Setting the Paper Size and TypeStacking papers firmly Copying Changing the Settings for Each CopyCopying Selecting the Paper Tray Collation Changing the Default Copy SettingsUsing Special Copy Features ID Card Copying Clone copying Adjusting background imagesUp or 4-up copying Poster copying Printing on Both Sides of Paper Setting Copy Timeout Scanning to application programs ScanningScanning Basics Scanning from the Control Panel Scanning by a Network Connection Setting scan information in Samsung Scan ManagerUser authentication for network scanning Setting up an e-mail account Changing the Settings for Each Scan JOB Changing the Default Scan SettingsSetting UP Address Book Using Address Book entries Searching Address Book for an entryPrinting Address Book Canceling a Print JOB Basic printingPrinting a Document Sending a FAX Setting the fax headerAdjusting the document settings Faxing Receiving a FAX Receiving automatically in Ans/Fax mode Receiving automatically in Fax modeReceiving manually in Tel mode Receiving manually using an extension telephone Receiving faxes in memory Activating secure receiving modeSending a delayed fax Other Ways to FAX Forwarding faxes Sending a priority fax Sending options FAX SetupChanging the fax setup options Forwarding received faxes to email address Speed dial numbers Changing the default document settingsSetting up Address Book Printing sent fax report automatically Printing Address Book Group dial numbersSearching Address Book for an entry Deleting a Address Book entry Scanning About USB MemoryPlugging in a USB Memory Device Scanning to a USB Memory Device Backing UP Data Printing from a USB Memory Device Viewing the USB memory status Managing USB MemoryDeleting an image file Formatting a USB memory device REPORT/LIST Description MaintenancePrinting Reports Printing a report Clearing Memory Cleaning Your MachineCleaning the outside Cleaning the inside Cleaning the scan unit Redistributing toner Maintaining the CartridgeToner cartridge storage Expected cartridge life Replacing the Toner Cartridge Replacing the ADF rubber pad Maintenance PartsClearing the Toner Empty message Checking replaceables To access SyncThru Web Service Managing Your Machine from the WebsiteChecking the MACHINE’S Serial Number Input Misfeed TroubleshootingTips for Avoiding Paper Jams Clearing Document Jams Paper feed area Clearing Paper JamsExit misfeed Roller misfeed Duplex unit area Manual trayToner cartridge area Paper exit area Optional tray Understanding Display Messages Message Meaning Suggested Solutions Memory Full Assigned Page/Cancel JobSend Error Wrong Config Solving Other Problems Condition Suggested SolutionsPaper feeding Condition Possible Suggested Solutions Cause Printing problems Printing quality problems Misformed Toner smearVertical repetitive Defects Copying problems Scanning problems Samsung Scan Manager problemsFax problems Common PostScript problems SCX-4x28 Series only Common Windows problemsProblem Possible Solution Cause Common Linux problems Not appear on Scanners listNot scan Common Macintosh problems Supplies Ordering supplies and accessoriesAccessories HOW to Purchase Upgrading a Memory Module Installing accessoriesPrecautions to Take When Installing Accessories Installing a memory module Activating the added memory in the PS printer properties General Specifications Specifications Scanner Specifications Printer Specifications Facsimile Specifications Copier Specifications Glossary Fuser Unit ITU-T No chartEthernet EtherTalk Originals MAC addressModem NetWare Watermark Subnet MaskToner Cartridge UNC Path LED Index Receiving a fax Country Customer Care Center WEB Site Contact Samsung worldwide Spain Page Software section Contents Using Windows Postscript Driver SCX-4X28 Series Using Smart Panel Using Your Printer with a Macintosh Select Typical installation for a local printer. Click Next Installing Printer SoftwareInstalling Software for Local Printing Typical Installation Custom Installation Select the components to be installed and click Next Select Custom installation. Click Next Installing Software for Network Printing Custom Installation Click Next Reinstalling Printer Software Removing Printer Software Select the components you want to reinstall and click Next Recommended, Option due to the machineís setting or environmentPrinting a Document Means you can select that certain option but it is not Printer Settings Printing to a file PRNSelect Printers and Faxes Select your printer driver icon Source Layout TabPaper Tab Paper Orientation Scaling Printing Graphics Tab Extras Tab Printer Tab Using a Favorite SettingUsing Help About Tab Printing Multiple Pages on One Sheet of Paper N-Up Printing Advanced Printing Printing Booklets Printing Posters None Printing on Both Sides of PaperPrinting a Reduced or Enlarged Document Fitting Your Document to a Selected Paper Size Editing a Watermark Using WatermarksUsing an Existing Watermark Creating a Watermark Creating a New Page Overlay Using OverlaysWhat is an Overlay? Using a Page Overlay Advanced Using Windows PostScript Driver SCX 4x28 Series Overview Direct Printing Utility PrintingFrom the Direct Printing Utility window Double-clickPrinters and Faxes Setting Up a Host ComputerSetting Up a Client Computer Check the Share this printer box Scanning Using Samsung SmarThru Office Using Samsung SmarThru OfficeWorking area Scanning Process with TWAIN- enabled Software Uninstalling Samsung SmarThru OfficeUsing Onscreen Help File Scanning Using the WIA Driver Windows XPWindows Vista Toner Level Troubleshooting GuidePrinter Setting Understanding Smart Panel Driver Setting Only for Windows Opening the Troubleshooting GuideChanging the Smart Panel Program Settings Using Printer Settings Utility Installing the Unified Linux Driver Installing the Unified Linux DriverGetting Started Click Uninstall Uninstalling the Unified Linux Driver Printers Tab Using the Unified Driver ConfiguratorPrinters Configuration Opening the Unified Driver Configurator Sharing Ports Between Printers and Scanners Scanners ConfigurationPorts Configuration Classes Tab Configuring Printer Properties Printing a Document Printing from ApplicationsChange the printer and print job properties To print any document file Scanning a DocumentPrinting Files Following four tabs display at the top of the window Adding Job Type Settings Using the Image Manager You can use the following tools to edit the image Tools Function Printer driver Installing SoftwareInstalling the Printer driver Uninstalling the Printer driver Click Add on the Printer List Setting Up the PrinterFor a Network-connected For a USB-connected Changing Printer Settings Printing a DocumentLayout Paper Graphics Printing Multiple Pages on One Sheet of Paper Duplex PrintingSelect the page order from the Layout Direction option Manager Setting scan information in ScanScanning Scanning with USB Index Windows 16 toner save 16 true-type option Rev