Samsung SCX-4x28, SCX-4x24 manual Scanning problems, Samsung Scan Manager problems, Fax problems

Scanning problems

	CONDITION	SUGGESTED SOLUTIONS
The scanner does		• Make sure that you place the original to be
not work.		scanned face down on the scanner glass, or
		face up in the ADF.
		• There may not be enough available memory
		to hold the document you want to scan. Try
		the Prescan function to see if that works. Try
		lowering the scan resolution rate.
		• Check that the USB cable is connected
		properly.
		• Make sure that the USB cable is not
		defective. Switch the cable with a known
		good cable. If necessary, replace the cable.
		• Check that the scanner is configured
		correctly. Check scan setting in the SmarThru
		Configuration or the application you want to
		use to make certain that the scanner job is
		being sent to the correct port.
The unit scans very		• Check if the machine is printing received
slowly.		data. If so, scan the document after the
		received data has been printed.
		• Graphics are scanned more slowly than text.
		• Communication speed slows in scan mode
		because of the large amount of memory
		required to analyze and reproduce the
		scanned image. Set your computer to the
		ECP printer mode through BIOS setting. It will
		help to increase the speed. For details about
		how to set BIOS, refer to your computer
		user’s guide.
Message appears on		• There may be a copying or printing job in
your computer		progress. When that job is complete, try your
screen:		job again.
•	“Device can't be	• The Selected port is currently being used.
	set to the H/W	Restart your computer and try again.
	mode you want.”	• The printer cable may be improperly
• “Port is being used		connected or the power may be off.
	by another	• The scanner driver is not installed or the
	program.”	operating environment is not set up properly.
•	“Port is Disabled.	• Ensure that the machine is properly
•	“Scanner is busy	connected and the power is on, Then restart
	receiving or	your computer.
	printing data.	• The USB cable may be improperly connected
	When the current	or the power may be off.
	job is completed,
	try again.”

•“Invalid handle.”

•“Scanning has failed.”

Samsung Scan Manager problems

CONDITION	SUGGESTED SOLUTIONS
I cannot use the	Check your operating system. Supporting
Samsung Scan	operating systems are Windows 2000/XP/
Manager.	Vista.

Fax problems

CONDITION	SUGGESTED SOLUTIONS
The machine is not	• Unplug the power cord and plug it in again.
working, there is no	• Ensure that there is power to the electrical
display and the	outlet.
buttons are not
working.
No dial tone sounds.	• Check that the phone line is connected
	properly.
	• Check that the phone socket in the wall is
	working by plugging in another phone.
The numbers stored	Make sure that the numbers are stored in
in memory do not	memory correctly. Print a Phone Book list,
dial correctly.	referring to page 52.
The original does not	• Make sure that the paper is not wrinkled and
feed into the	you are putting it in correctly. Check that the
machine.	original is the right size, not too thick or thin
	• Make sure that the ADF is firmly closed.
	• The ADF rubber pad may need to be
	replaced. See page 61.
Faxes are not	• The receiving mode should be set to Fax.
received	• Make sure that there is paper in the tray.
automatically.	• Check to see if the display shows any error
	message. If it does, clear the problem.
The machine does	• Make sure that the original is loaded in the
not send.	ADF or on the scanner glass.
	• Sending should show up on the display.
	• Check the fax machine you are sending to, to
	see if it can receive your fax.
The incoming fax has	• The fax machine sending you the fax may be
blank spaces or is of	faulty.
poor-quality.	• A noisy phone line can cause line errors.
	• Check your machine by making a copy.
	• The toner cartridge may be empty. Replace
	the toner cartridge, referring to page 60.
Some of the words	The fax machine sending you the fax had a
on an incoming fax	temporary document jam.
are stretched.
There are lines on	Check your scan unit for marks and clean it.
the originals you	See page 58.
send.
The machine dials a	The other fax machine may be turned off, out of
number, but a	paper, or cannot answer incoming calls. Speak
connection with the	with the other machine operator and ask her/
other fax machine	him to sort out the problem.
fails.
Faxes do not store in	There may not be enough memory space to
memory.	store the fax. If the display shows the Memory
	Full message, delete from memory any faxes
	you no longer need and then try again to store
	the fax.

74_Troubleshooting