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Condition | Suggested solutions |
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Faxes are not received | • Fax mode should be selected. |
automatically. | • Make sure that there is paper in the tray. |
| • Check to see if the display shows “Memory Full.” |
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The machine does not send. | • Make sure that the document is loaded in the ADF. |
| • “TX” should show up on the display. |
| • Check the other fax machine you are sending to, to see if it can |
| receive your fax. |
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The incoming fax has blank | • The fax machine sending you the fax may be faulty. |
spaces or is received with a | • A noisy phone line can cause line errors. |
• Check your machine by making a copy. | |
| |
| • The toner cartridge may be empty. Replace the toner cartridge, |
| referring to page 5.7. |
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Some of the words on a | The fax machine sending you the fax had a temporary |
incoming fax are stretched. | document jam. |
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There are lines on the | Check your scan unit for marks and clean it. See page 5.4. |
documents you send. |
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The machine dials a number, | The other fax machine may be turned off, out of paper, or |
but a connection with | cannot answer incoming calls. Speak with the other machine |
another fax machine fails. | operator and ask her/him to clear out the problem. |
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Documents are not stored in | There may not be enough memory to store the document. If |
the memory. | the display shows a “Memory Full” message, delete any |
| documents you no longer need from the memory and then |
| restore the document. |
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Blank areas appear at the | You may have chosen the wrong paper settings in the user |
bottom of each page or on | option setting. See page 1.16. |
other pages, with a small |
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strip of text at the top. |
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6.10TROUBLESHOOTING