While using your phone, the following messages may appear:
Message
Try this to solve the problem:
| Please insert SIM | Ensure that the SIM or USIM card is |
| card | installed correctly. |
|
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|
| Phone lock | When the phone lock feature |
? |
| is enabled, you must enter the |
|
| password you set for the phone. |
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troubleshooting
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PIN lock | When using the phone for the first |
| time or when the PIN requirement |
| is enabled, you must enter the PIN |
| supplied with the SIM or USIM card. |
| You can disable this feature by using |
| the PIN lock menu. |
|
|
PUK lock | Your SIM or USIM card is blocked, |
| usually as a result of entering your |
| PIN incorrectly several times. You |
| must enter the PUK supplied by your |
| service provider. |
|
|
Your phone displays “Service unavailable” or “Network error.”
•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.
•You cannot access some options without a subscription. Contact your service provider for more details.
You enter a number, but the call is not dialled.
•Ensure that you have pressed the Dial key: [
].
•Ensure that you have accessed the right cellular network.
•Ensure that you have not set call barring for the phone number.
