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Samsung Version 2.1 manual User Guide, Copyright, Trademarks, OfficeServ Link

Models: Version 2.1

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OfficeServ Link

Version 2.1

User Guide

This manual should be read before the installation and operation of the OfficeServ Link Software.

COPYRIGHT

This manual is proprietary to SAMSUNG Electronics Co. Ltd. and is protected by copyright.

No information contained herein may be copied, translated, transcribed or duplicated for any commercial purposes or disclosed to third parties in any form without the prior written consent of SAMSUNG Electronics Co. Ltd.

TRADEMARKS

Samsung and are trademarks of Samsung Electronics Co., Ltd. OfficeServ Link is registered trademark of SAMSUNG.

Product names mentioned in this document may be trademarks and/or registered trademarks of their respective companies.

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Samsung Version 2.1 manual User Guide, Copyright, Trademarks, OfficeServ Link

Contents

OfficeServ Link Version JuneUser Guide TRADEMARKS User GuideCOPYRIGHT OfficeServ LinkConventions PrefaceAbout This Manual Page OfficeServ Link Version 2.1 User GuidePrefaceThis page left blank intentionally Table of contents Table of contentsPreface Chapter 2 Installation of LinkChapter 6 Message Monitoring Table Of ContentsChapter 4 Using Link Chapter 5 Link Operating State ViewOverview of OfficeServ Link Various Option SettingsChapter 1 Introduction Various Connections to PBX systemsPage OfficeServ Link Version 2.1 User GuideIntroductionThis page left blank intentionally Computer System Requirements Chapter 2 Installation of LinkPreparation for installing Link DCS Key Telephone RequirementsOpenTSP Configuration EnvironmentFigure 2.1 Typical configuration diagram OfficeServPage System Administration RequirementsInstallation OfficeServ Link Version 2.1 User GuideInstallation PageInstallationOfficeServ Link Version 2.1 User Guide OfficeServ Link Version 2.1 User GuideInstallation PageInstallationOfficeServ Link Version 2.1 User Guide Checking the registered program group Post InstallationInstalling the Link License YES, the system booting runs the Link automatically Chapter 3 OfficeServ Link SettingsExecuting OfficeServ Link PageConfiguration of Link Main Window Description of Link Main Windowy Link Status bar information Figure 3.3 Status BarCommunication Environment Setup Connection mode to telephone systemPrimary speed of serial communications for each telephone system Communication environment setup for SIM / Serial cable connectionsCommunication Environment Setup for TCP/IP connections DCS 180 SIM Type, 9600 BPSCommunication Environment Setup for user connection in standby Figure 3.5 Status View of Ports in UseFigure 3.6 Example of TCP/IP connections Example of Environment SetupPage Restriction for the currently connected users in number Option SettingsNormal option Message Auto Clear Option General message monitoring option settingsMessage Monitoring and Saving Option Automatic connection to PBX system at Link startupFigure 3.11 Link indicator for message monitoring setting status SMDR/ UCD message monitoring option settingsPassword Protection Option Figure 3.9 General message monitoring programLink State Message Display Option SMDR / UCD Message Exteranl Send OptionsOfficeServ Call+ Function Support Option Link Display Language Option Switch Link Recovery Try Count OptionRecovery Try Time Period Option Figure 3.12 Language mode change alarm messagePage Link SettingsOfficeServ Link Version 2.1 User GuideThis page left blank intentionally Page Connecting to a telephone system Chapter 4 Using LinkCheck the configuration of the Phone System Telephone settings for a serial Link connectionFigure 4.2 Process of connection to telephone system Connecting PBX system after Setup of Communication EnvironmentFigure 4.1 Click on the CONNECT button Figure 4.3 Connection success message GeneralMessage.ico ErrorMessage.icoFigure 4.4 Automatic recovery message after error event OfficeServ Link Version 2.1 User GuideMessage Monitoring Figure 4.5 1st recovery try failed and wait 1 minuteFigure 4.6 recovery success PageFigure 4.8 Disconnection process in progress Disconnecting to the PBX system and userFigure 4.7 Selection of Disconnect button Viewing Link state in Default mode Chapter 5 Link Operating State ViewIn case that a user is currently connected Call processing message monitoring program Running the Switch Message Monitor SCMonitor.exeChapter 6 Message Monitoring Environment Setup Figure 6.2 Environment Setup of Switch Message Monitor ProgramFigure 6.3 Main window of Switch Message Monitor SMDR / UCD Message Monitoring Program Figure 6.4 Monitoring program showing system messagesFigure 6.6 Setup of SMDR / UCD Message Monitor Environment Running the SMDR / UCD Message Monitor SUMonitor.exeEnvironment Setup Figure 6.5 Executing the SMDR / UCD Message MonitorFigure 6.7 Main Window of SMDR / UCD Message Monitor values entered in the environment setup entries of LinkMessage Monitor program were installed in Figure 6.8 Main window of SMDR / UCD Message Monitor name Message MonitoringOfficeServ Link Version 2.1 User GuidePage Installing Monitoring Program on other Computer Electronics\OfficeServ Link\Tools\MSGMonitor.exe”Page Message MonitoringOfficeServ Link Version 2.1 User GuideThis page left blank intentionally Page Chapter 7 License Registration Running the License ToolsInstalling the License Figure 8.3 Paste the valid license keyFigure 8.4 Link Shutdown Check OfficeServ Link Version 2.1 User GuidePage Figure 8.5 License Registration NotificationFigure 8.8 How to check the License Status Page OfficeServ Link Version 2.1 User GuideThis page left blank intentionally Information in this document is subject to change without notice User GuideSamsung OfficeServ Link Visit us at