OfficeServ Link Version 2.1 User GuideInstallation
Configuration Environment
The following figure shows the connections between the
95/98/ME/NT/2000/XP |
| NT / 2000 / XP |
| Any PC |
OfficeServ Call
OfficeServ Operator
OpenTSP |
| 3rd Party |
| CTI S/W | |
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| TCP / IP |
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ARC |
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| OfficeServ | SIO, TCP/IP |
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| Link | ||
Agent |
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| OpenTSP |
| OfficeServ Link Installed Computer | |
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| EasySet |
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| Server |
| OfficeServ |
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| (Web Server) |
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| ACD Server |
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| ARC Server |
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| DCS Key Telephony System |
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| or |
| Open TSP |
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| OfficeServ System |
Other | Installed Computer |
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TAPi S/W |
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| EasySet | EasySet | ICC ICC ICC ACD |
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| Client | Client | Agent AgentAgent |
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| Agent |
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<< OfficeServ Link, Call, Operator, EasySet, OpenTSP Driver, ACD, 3rd Party S/W Configuration Diagram >>
Figure 2.1 Typical configuration diagram
As shown in the figure above, the Link supports SIO connections (SIM, Direct Serial Connection) to the Telephone system, and the LAN connections of TCP/IP protocol. The connections depend on the type of telephone system. Contact your Authorised Samsung Reseller as to which connections your system supports.
In addition, the Link receives and manages a connection request from each user’s computer through TCP/IP LAN, and transmits and receives messages generated between the telephone system and the CTI applications that are running on users’ computers.
Note | Link connections for each DCS Key telephone system |
| • iDCS 500 / 100 / OfficeServ: Supports Serial / LAN connections. |
| Note User’s CTI applications connected to the Link shall be based on Tapi 2.x. All CTI |
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| Application that want to connect the DCS Key telephone system have to use the |
| OpenTSP Driver. The OpenTSP Driver is the Tapi 2.x compatible Telephony Service Provider for |
| 3rd party Tapi compatible CTI Software. |
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Page 10 | © SAMSUNG Electronics Co., Ltd |
