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SATO CL408-412e manual Error Signal Troubleshooting Troubleshooting Table

Models: CL408-412e

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TROUBLESHOOTING

•Error Signal Troubleshooting

•Troubleshooting Table

•Interface Troubleshooting

•Test Print Modes

CL408-412e Supplemental Manual

5-1

PN: 9001159A

Page 64

Image 64

SATO CL408-412e manual Error Signal Troubleshooting Troubleshooting Table, Interface Troubleshooting Test Print Modes

Contents

OPERATOR MANUAL CL408-412e PRINTERSUPPLEMENTAL SATO America, Inc 10350A Nations Ford Road Charlotte, NC Main Phone 704Technical Support Hotline 704 Technical Support Fax 704 E-Mail satosales@satoamerica.com techsupport@satoamerica.comTECHNICAL DATA INSTALLATIONINTRODUCTION TABLE OF CONTENTSPRINTER CONFIGURATION TROUBLESHOOTINGMAINTENANCE APPENDIXAbout This Manual General Description Control Features INTRODUCTIONWARNING PROVIDES INFORMATION THAT, IF UNHEEDED, MAY RESULT IN ABOUT THIS MANUALPERSONAL INJURY GENERAL DESCRIPTION Print AssemblyRibbon Rewind Spindle Ribbon Supply SprindleCONTROL FEATURES OPERATOR PANEL FEATURESDEFINITION DIPSWITCHESFunction Keys Dipswitch Complex Options Connector Status Indicator LED Potentiometers Cover-Open Sensor Label Taken LEDFigure 1-2, Operator Panel Unit 1 IntroductionTECHNICAL DATA Physical Characteristics Power Enviromental ProcessingInterface Modules Print Sensing Media Ribbon Command Regulatory Approvals Character Font Capabilities Barcode CapabilitiesPHYSICAL CHARACTERISTICS POWERENVIRONMENTAL PROCESSINGCOMMAND SENSINGMEDIA RIBBONCHARACTER FONT CAPABILITIES MATRIX FONTSAUTO SMOOTHING FONTS VECTOR FONTBARCODE CAPABILTIES INSTALLATION Unpacking & Parts Identification Printer InstallationOperational Mode Selection Interface Selection Accessories InstallationUNPACKING & PARTS IDENTIFICATION SITE LOCATION PRINTER INSTALLATIONCABLE CONNECTION MEDIA & RIBBON LOADING MEDIA SELECTIONFigure 3-3a, Rolled Media Loading Figure 3-3b, Fan-fold Media Loading Unit 3 InstallationFigure 3-3c, Ribbon Loading TEAR-OFF MODE OPERATIONAL MODE SELECTIONCONTINUOUS MODE LABEL PRINT DIRECTION CONTINUOUS MODETEAR-OFF MODE CUTTER MODEINTERFACE SELECTION INTERFACE SPECIFICATIONSRS232C HIGH-SPEED SERIAL INTERFACE SIGNAL DEFINITION DIRECTIONDIPSWITCH SETTINGS READY/BUSY INTERFACE SIGNALSREADY/BUSY CABLE REQUIREMENTS DB25HOST PRINTERSPECIFICATIONS SIGNALIEEE1284 PARALLEL INTERFACE PIN ASSIGNMENTSDIPSWITCH SETTINGS SETTINGUNIVERSAL SERIAL BUS USB LOCAL AREA NETWORK LAN ETHERNETSOFTWARE SPECIFICATIONS ACCESSORY EXT CONNECTOR PIN ASSIGNMENTSDB-9 14 PIN802.11G WIRELESS SWITCHLED INDICATOR STATUS INDICATOREXT ACCESSORY PORT READY/BUSY INTERFACE SIGNALSSOFTWARE SPECIFICATIONS SIGNAL DEFINITIONREADY/BUSY INTERFACE SIGNALS SIGNAL DEFINITIONDB-9 14 PINFigure 3-8b, Timing Chart - Repeat Print Figure 3-8c, Timing Chart - Error SignalsUnit 3 Installation 3-17INTERFACE SIGNALS ALL INTERFACESCABLE REQUIREMENTS SIGNAL DEFINITIONRECEIVE BUFFER CONTROL INTERFACE INSTALLATION ACCESSORIES INSTALLATIONFigure 3-9, Interface Installation Printer Configuration Dipswitch Setting Configuration Modes PRINTER CONFIGURATIONMenu Definition Tables PRINTER CONFIGURATION Unit 4 Printer ConfigurationDSW1 DEFAULT SETTINGS DIPSWITCH SETTINGSDSW1 CONFIGURATION CONFIGURATION FUNCTIONDSW1 DESCRIPTIONDSW3 DEFAULT SETTINGS DSW3 CONFIGURATIONFUNCTION DESCRIPTIONCONFIGURATION MODES NORMAL MODEADVANCED MODE Figure 4-2, Advanced ModeUSER DOWNLOAD MODE Figure 4-3, User Download ModeSERVICE MODE Figure 4-4, Service ModeFigure 4-5, Card Mode CARD MODE4-10 Figure 4-6, Protocol Initialization Mode PROTOCOL INITIALIZATION MODE4-11 Figure 4-7, Counters Mode COUNTERS MODE4-12 Figure 4-8, Test Print Mode TEST PRINT MODE4-13 Figure 4-9, Boot Download Mode BOOT DOWNLOAD MODE4-14 Figure 4-10, Flash Memory Download Mode FLASH MEMORY DOWNLOAD MODE4-15 Figure 4-11, Default Setting Mode DEFAULT SETTING MODE4-16 Figure 4-12, Hex Dump Mode HEX DUMP MODE4-17 Figure 4-13, Maintenance Mode MAINTENANCE MODE4-18 NORMAL MODE TABLE ADVANCED MODE TABLEMENU DEFINITION TABLES MENUADVANCED MODE TABLE USER DOWNLOAD MODE TABLEMENU DESCRIPTIONDESCRIPTION SERVICE MODE TABLEMENU SERVICE MODE TABLE CARD MODE TABLEDESCRIPTION DESCRIPTIONCARD MODE TABLE MENUDESCRIPTION expanded memoryPROTOCOL INITIALIZATION MODE TABLE COUNTERS MODE TABLEDESCRIPTION DESCRIPTIONCOUNTERS MODE TABLE TEST PRINT MODE TABLEBOOT DOWNLOAD MODE TABLE MENUBOOT DOWNLOAD MODE TABLE FLASH DOWNLOAD MODE TABLEDEFAULT SETTING MODE TABLE DESCRIPTIONHEX DUMP MODE TABLE MAINTENANCE MODE TABLEDESCRIPTION DESCRIPTIONMAINTENANCE MODE TABLE Unit 4 Printer ConfigurationMENU DESCRIPTIONError Signal Troubleshooting Troubleshooting Table TROUBLESHOOTINGInterface Troubleshooting Test Print Modes ERROR SIGNAL TROUBLESHOOTING ERROR DISPLAYSSensor Error MachineTROUBLESHOOTING TABLE TROUBLESHOOTING TABLEIMAGE VOIDS RIBBON WRINKLINGNO PRINTED IMAGE PRINTER CREATES A BLANK LABELINCORRECT LABEL POSITIONING SMEARED PRINT IMAGESINTERFACE TROUBLESHOOTING TROUBLESHOOTING STEPPARALLEL INTERFACE RS232 SERIAL INTERFACE802.11G WIRELESS INTERFACE LAN ETHERNET INTERFACECENTRONICS INTERFACE TROUBLESHOOTING STEPHEX DUMP MODE TEST PRINT TROUBLESHOOTINGDSW2-4 ON POWER Figure 5-2, Test Print Mode TEST LABEL PRINTINGUnit 5 Troubleshooting Unit 5 Troubleshooting Label Contents Will Vary Depending on Test Label TypeSAMPLE TEST LABEL D S WMAINTENANCE Cleaning Procedures Replacement Procedures Adjustment ProceduresCLEANING PROCEDURES WARNING DISCONNECT POWER SUPPLY TO THE PRINTER AND ALLOW TOCOOL TO ROOM TEMPERATURE PRIOR TO CLEANING. EXCERSIZE CARE WHEN CLEANING TO PREVENT PERSONAL INJURYREPLACEMENT PROCEDURES PRINT HEAD REPLACEMENTFigure 6-1b, Print Head Replacement Unit 6 MaintenanceINTERFACE BOARD REPLACEMENT Figure 6-2, Interface Board ReplacementFUSE REPLACEMENT Figure 6-3, Fuse ReplacementADJUSTMENT PROCEDURES PRINT HEAD BALANCE ADJUSTMENTPRINT HEAD ALIGNMENT Figure 6-5a, Print Head AlignmentRIBBON GUIDE ALIGNMENT Figure 6-6, Ribbon Guide AlignmentFigure 6-7, Label Sensor Positioning LABEL SENSOR POSITIONING6-10 Figure 6-8, Ribbon Spindle Tensioning RIBBON SPINDLE TENSIONING6-11 DESCRIPTION/PROCEDURE OPERATIONAL ADJUSTMENTSPOTENTIOMETER CONTINUOUS MODE TEAR-OFF MODECUTTER MODE DISPENSE MODEPrint Setup Dimensions Label Reference Position Diagram Glossary APPENDIXPRINT SETUP DIMENSIONS LABELPRINT DIRECTIONLABEL REFERENCE POSITION CONTINUOUS MODETEAR-OFF MODE CUTTER MODEGLOSSARY GLOSSARYGLOSSARY GLOSSARY DiodeGLOSSARY Factory ProgrammingGLOSSARY predetermined activityGLOSSARY GLOSSARY GLOSSARY GLOSSARY GLOSSARY Troubleshoot