Trouble isolation procedures (con’t)
Computer interface test (con’t)
4.In the SCSI Select utility, verify that the printer has the same SCSI ID set as is being addressed by the host computer.
5.In the SCSI Select utility, set the transfer rate to 10 MB/sec and disable disconnect.
6.Print from the host computer to ensure that all of the elements are connected and working properly.
7.If you are able to print using commands from the host computer, the computer/printer interface is working properly. The problem probably exists elsewhere. Contact your service representative for assistance.
Common operating problems
The following are some common operating problems with symptom descriptions and suggested actions.
| Symptom |
| Potential Problem |
|
| Suggested Solution |
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|
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| Cutter does not cut |
|
|
| Replace the cutter. |
| |
| cleanly |
|
|
|
| ||
|
|
|
|
|
|
| |
| Cutter does not operate |
| Incorrect cutter setting at |
| Check the cutter mode. If |
| |
|
|
|
|
| |||
|
|
| operation panel |
|
| the mode is set to NO CUT, |
|
|
|
|
|
|
| set the mode to NORMAL |
|
|
|
|
|
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| CUT. |
|
|
|
| Cutter is stuck |
| Manually move the cutter to |
| |
|
|
|
|
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| the right |
|
|
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|
|
|
|
|
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| “Ink Empty” is displayed |
|
|
| Ensure that the ink cap is fully |
| |
| when the ink exists |
|
|
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| inserted into the ink bottle. |
|
|
|
|
|
|
|
| |
Poor image quality |
|
|
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|
|
| |
|
|
|
|
| |||
Banding |
|
| Change the print mode to |
| |||
|
|
|
|
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| print in higher mode. |
|
|
|
|
|
| Perform the adjustment |
| |
|
|
|
|
|
| procedure in Media Attribute, |
|
|
|
|
|
|
| Magnification |
|
|
|
|
|
|
| ||
Blurred print |
| Using the wrong side of the |
| Ensure the media is properly |
| ||
|
|
| media |
|
| installed in the printer. |
|
|
|
| Using incorrect media |
| Ensure that 720 dpi printing |
| |
|
|
|
|
|
| is not performed on media |
|
|
|
|
|
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| designed for 360 dpi printing |
|
|
|
|
|
|
| or vice versa. |
|
|
|
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|
|
|
|
Appendix A: In Case of Difficulty | 51 |
