| Symptom |
| Potential Problem |
| Suggested Solution |
|
|
|
|
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|
|
|
Poor image quality (con’t) |
|
|
|
|
| |
|
|
|
| |||
Vertical lines are not | Error in the timing adjustment | Adjust the main scanning |
| |||
| straight |
| (the correction in the main |
| direction using Adjustment, |
|
|
|
| scanning direction) |
| Auto Mode. |
|
|
|
|
| |||
Voids or contamination | The head cleaning | Perform the print head |
| |||
|
|
| mechanism might not have |
| cleaning procedure: Head |
|
|
|
| thoroughly cleaned the print |
| Maintenance. |
|
|
|
| heads during normal print |
|
|
|
|
|
| cycles |
|
|
|
|
|
|
|
|
|
|
| Printer does not start |
| There is a poor interface wiring |
| Check the interface wiring and |
|
|
| connection between the printer |
| repair if necessary. Perform the |
| |
| printing |
|
|
| ||
|
| and the host computer |
| Computer interface test |
| |
|
|
|
|
| ||
|
|
|
|
| described in this section and |
|
|
|
|
|
| make any changes required. |
|
Error conditions |
|
|
|
|
| |
|
|
|
| |||
False error conditions | Media loaded improperly | Ensure the media is loaded |
| |||
| regarding media, i.e., |
|
|
| in the roll locators exactly in |
|
| media skew errors, |
|
|
| the appropriate slot. |
|
| carriage jams, media |
|
|
|
|
|
| jams, etc. |
|
|
|
|
|
|
|
|
|
| ||
Onyx PosterShop 5.0 specific |
|
|
| |||
|
|
|
| |||
While using PosterShop: | SCSI configuration improperly | Click Cancel and OK at the |
| |||
| after sending very first |
| set. |
| abort print window. Go to |
|
| print, the window |
|
|
| Tools>Printer Manager. |
|
| displays, “An error |
|
|
| Select the X2 printer and |
|
| occurred while initializing |
|
|
| click the Configure button. |
|
| printer communication |
|
|
| Select the Printer Port tab |
|
| port for job ‘___’. ONX / |
|
|
| and click Configure. |
|
| Would you like to retry or |
|
| Ensure that the SCSI ID is |
| |
| cancel? |
|
|
| ||
|
|
|
| set to the proper ID number. |
| |
|
|
|
|
|
| |
|
|
|
|
| (If you don’t know, quit and |
|
|
|
|
|
| restart the computer. The ID |
|
|
|
|
|
| will be displayed during |
|
|
|
|
|
| restart or in the SCSI Select |
|
|
|
|
|
| Utility.) Ensure that the |
|
|
|
|
|
| SCSI adapter (in |
|
|
|
|
|
| Tool>>Printer |
|
|
|
|
|
| Manager>>configure |
|
|
|
|
|
| button>>Printer Port |
|
|
|
|
|
| tab>>configure button) is |
|
|
|
|
|
| correct. (If you don’t know |
|
|
|
|
|
| the number, try 0 – 3 until |
|
|
|
|
|
| one works.) If this does not |
|
|
|
|
|
| fix the problem, quit and |
|
|
|
|
|
| restart PosterShop and try |
|
|
|
|
|
| again. |
|
|
|
|
|
|
|
|
Appendix A: In Case of Difficulty | 53 |
