Common operating problems (con’t)
Symptom |
| Potential Problem |
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Poor image quality (con’t) |
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Contaminated print | Media leading edge is curled. |
| Determine if the media |
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front surface |
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| leading edge is curled. If it is |
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| curled, cut off the curled |
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| area. The curls might be |
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| caused by media wrinkle. If |
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| you have wrinkled media, |
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| The head cleaning |
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| feed the media until the |
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| wrinkles disappear, then cut |
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| mechanism may not have |
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| the media. |
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| completely cleaned the print |
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| Clean the heads using the |
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| heads |
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| Head Maintenance |
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| procedure. |
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Contaminated print: | A dirty or contaminated pinch |
| Clean the pinch roller. |
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back surface |
| roller |
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| A dirty or contaminated area |
| Clean the platen. |
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| on the platen |
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Dark prints | The printer might be set for |
| Ensure that 720 dpi printing |
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| the wrong media |
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| is not being performed on |
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| 360 dpi media | - |
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Different colors than | The color displayed on the |
| Ensure both the monitor and |
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expected |
| host computer monitor and |
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| printer are calibrated. |
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| the print colors are not |
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| necessarily the same |
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Light or blank prints | The RIP processor is sending |
| Check the RIP software to |
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| the printer invalid data. |
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| ensure it is producing valid |
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| The room temperature is out |
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| data. |
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| of recommended range. |
| Adjust the room temperature |
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| to be in the range between |
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| 60°F (15°C) to 85°F (30°C) ; |
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| preferably 72°F (23°C), and |
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| let the equipment stabilize at |
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| The printer may be set to the |
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| the new room temperature. |
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| Ensure that 360 dpi printing |
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| wrong media setting |
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| is not being performed on |
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| 720 dpi media | - |
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52 | Appendix A: In Case of Difficulty |
