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Siemens Hicom 300 E, Hicom 300 H Taking calls for colleagues in a team, Picking up a specific team call

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Making multiline and team calls

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Step by Step

Taking calls for colleagues in a team

If a member of a team does not answer a call within 15

seconds (depending on the system), the other mem-

bers of the team hear an alerting tone.

Te lep ho ne in t he id l e s tat e:

The telephone rings. The display shows: "Call for...".

C and Lift the handset and press the flashing key. You have

now taken over the call.

or Press the flashing key only.

You are in the speakerphone mode.

In the course of a call:

Press the flashing key.

The first party waits while you are connected to the

waiting p arty (Æpage 74).

Ending the waiting call – back to the first:

Pres s the k ey.

Picking up a specific team call

You hear another telephone ring and you know its sta-

tion number or a colleague asks you (verbally) to pick up

a call for a specific telephone.

If you do not know the numb er, you can have it dis-

played (Æpage 82).

CLift the handset.

Select and confirm.

EEnter the station number of the telephone for which

you wish to (or have been requested to) pick up the call.

In this way you pick up the call.

Wa it ing ca ll

Wa it ing ca ll

Wa it ing ca ll

Disconnect

Direct call pickup?

Contents

Main About these Operating Instructions Important Notes CE label Environmental label Basic U sag e I nst ructi on s Basic Usage Instructions The optiPoint 500 economy/basic/standard Basi c U sag e I nst ructi on s optiPoint 500 advance control panel with optiPoint key modules * How to use this user guide D J or KPress the setting keys on the telephone. Display How to activate functions ... directly ... via the Service Menu A; ... using a function key Which functions can be used? Basic and enhanced functions Additional multiline and team functions Additional executive/secretary functions How to make best use of your tele- phone Basic Usage Instructions . . . . . . . . . . . . . . . . . . . . . . 3 How to activate functions . . . . . . . . . . . . . . . . . . . . . 6 Answering calls and Making calls . . . . . . . . . . . . 15 Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Calling several persons simultaneously . . . . . . . . 26 Using saved numbers to make calls . . . . . . . . . . . 34 Making project calls . . . . . . . . . . . . . . . . . . . . . . . . . 38 If you do not get through... . . . . . . . . . . . . . . . . . . . . 40 Telephone settings . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Checking the telephone . . . . . . . . . . . . . . . . . . . . . . 52 Forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Using a different telephone in the same way as your own . . . . . . . . . . . . . . . . . 65 Relocating with the telephone . . . . . . . . . . . . . . . . 68 Making multiline and team calls . . . . . . . . . . . . . . 69 Page Answering calls and Making calls Answering a call with the handset Answering a call via the speaker key (speakerphone) J Open listening Switching to speakerphone Switching to the handset C Using the call waiting function Activating/deactivating call waiting ;: Answering the waiting call Using the mailbox Retrieval from mailbox Answering a callback request Deleting mailbox entries Terminating mailbox retrieval: Using the mailbox function (optional) Timed reminders C I Incoming call on loudspeaker (voice calling) Activating/deactivating stop voice calling ;< Answering a call on the headset Activating/deactivating do not disturb ;; Malicious call holding A< Making calls Dialing with the handset off-hook Dialing with the handset on-hook Suppressing your number on called partys display A; E Direct call to a colleague via loudspeaker (voice calling) C Entering commands with tone dialing (DTMF suffix dialing) Calling several persons simultaneously Making a second call (consultation) E Alternating between two calls (toggling) System-supported conference Setting up a conference E Expanding the conference E Transferring the conference E During the conference Transferring a call E I E Using the switchover button Page Using saved numbers to make calls Using a call list (missed calls) Viewing the call log :A: Dialing a number from the call log Saved number redial Last number redial Dialing with repertory keys Dialing with individual speed dialing < 9B Dialing with system speed dialing Making project calls Setting up a project call E Call duration display If you do not get through... Using the callback function Storing a callback request Answering a callback request C Camping on a colleagues call Overriding a colleagues call (intrude) Telephone settings Adjusting the ringing tone volume Adjusting the ringing tone pitch Adapting the speakerphone function to the acoustics of your room J Setting the volume of the alerting tone J Backlit Display A dj u st ing t h e d i sp l a y co n t r ast HiPath 4000) J Adjusting the angle of the display Locking your telephone ?@ E Selecting the language for user prompts (displays) Storing numbers, system func- tions and timed reminders Storing a repertory dialing number on a key Storing a number for redialing Storing a callers number or a number that has been dialed Storing any number E Saving individual speed dialing E Saving a function on a key = Saving timed reminders @ Checking the telephone Checking its functionality B Checking the assignment of functions to keys = Forwarding calls Using call forwarding Fixed forwarding E Page Variable forwarding E Page Activating and deactivating forwarding using switch Automatic call forwarding Forwarding calls for a different terminal Storing a destination for another telephone/activating call forwarding E Storing a destination for fax, PC or busy/ activating call forwarding E Checking/deactivating call forwarding for another telephone E Checking/deactivating call forwarding for fax, PC or busy E Changing call forwarding for another terminal Using a different telephone in the same way as your own Logging on to a different telephone Identifying yourself with PIN and dialing ?: Page Identification with the chip card E EG Deactivating identification at the other telephone ?? Relocating with the telephone Disconnecting the telephone from its present station line E Reconnecting the telephone at the new station line E Making multiline and team calls Using line keys The different states of line key lamps Preview Taking calls on line keys Taking calls in the order offered Taking calls with priority Activating/deactivating ringer ;@ Dialing with line keys Identifying the line used A? Alternating between different lines Ending a call on a line key Adding another party to a line (conference) Privacy Allowing override AA Preventing override A@ Terminating a connection on a line key Holding a call on a line key and picking it up again Holding a call on a line key exclusively and picking it up again Picking up a held call E Forwarding calls for lines Storing and activating variable call forwarding for a line Storing and activating a fixed call forwarding destination for a line Activating fixed call forwarding for a line (without storing) ;> Cancelling the fixed call forwarding destination Deactivating call forwarding for a line ;> Taking calls for colleagues in a team C Picking up a specific team call E Having the number of the called station displayed Taking a call in a hunt group Removing station from hunt group/ adding station to hunt group ;= Automatic parking and resumption of a call Manual parking and resumption of a call : ... BEnter and remember a parking position number 0-9. If I Picking up a call on hold : ... BIf necessary, enter corresponding parking position num- Calling a team member directly The lamp statuses of direct station selection (DSS) keys Calling a direct station selection (DSS) user C Taking a call for a direct station selection (DSS) user Making calls in an executive/sec- retary team Calling executive or secretarys office The lamp statuses of direct station selection (DSS) keys Making a call to the executive/secretary C Taking a call for the executive in the secretarys office Taking a call for the executive during a call in progress Extending a call to the executive I Forwarding calls directly to the executive Taking a call on the executives telephone Taking calls for other executive/ secretary teams Using second telephone for executive Activating/deactivating call waiting for executive ;: Calling a messenger Using the call signal function Designating a deputy for the secretary Labeling, documentation and accessories Labeling Key Fields Attaching a Station Number Label Documentation Accessories Use of computer-aided telephone applications Advice for users Care of the telephone Troubleshooting Dealing with error messages on the display Who to contact if a problem occurs Index A C D E O P R S T -43$643360+;7330%63:0-0:94<- 1P A31003-H8400-B307-1-7619 Page Page Important functions at a glance Page Maximum Service Menu functions available * Telephone with line keys and multiline access (keyset) **not for UK